- SMARTPHONES & TABLET
- SMART TVS
- FREQUENTLY ASKED QUESTION
SMARTPHONES & TABLET
What is Remote Service?
Samsung Remote Service enables one of our specially trained technicians to remotely view
and control your Samsung TV and smartphone to directly help you with your product.
*Service only available in Nigeria and Kenya
Remote Service can provide
• Help setting up a Google and Samsung account
• Software and app updates
• Backups & factory resets
• Help with setting up email accounts and day-to-day tasks
Remote Service advantages
• Bespoke and direct assistance as if you were with a technician
• Optimised device settings and advice on how to use features
• All steps are shown live on-screen
Remote Service requirements
• Your device is running a minimum of Android 2.4 (ICS)
• Your device has a stable internet connection
• Your device has the Smart Tutor app installed from the Google Play Store
How do I use Remote Service
Privacy Functions
SMART TVS
What is Remote Service?
Samsung Remote Service enables one of our specially trained technicians to remotely view
and control your Samsung TV and smartphone to directly help you with your product.