Samsung Care+,
A worry-free total care service

Plan for the unplanned with accidental damage protection.



T&C Apply

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line. A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”. A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.

Life happens but Samsung Care+ has you covered.

Enjoy peace of mind with Samsung Care+.
You’ll stay protected beyond the standard device warranty, with additional accidental front screen damage protection for up to 12 months. Whatever happens, our Galaxy experts will help to get you back on track.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air. A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

How much does it cost?

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Product

Samsung Care+ Standard

Samsung Care+ Standard

Samsung Care+ Z premier

Cover

1x Front Screen Protection

1x Front Screen Protection

1x Screen Repair Protection of either

the inner foldable or front screen

Period

12 Months

12 Months

12 months

Devices eligible for Care +

Galaxy A32, A52 and A72

Galaxy S20 FE, Note20,

Note20 Ultra, S21, S21 +, S21 Ultra

Galaxy Z fold 2

Price

Complimentary (Special Ts & Cs)

Complimentary (Special Ts & Cs)

Complimentary (Special T&Cs)

* Samsung Care+ prices are subject to change without notice.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you enquire your device status and you may purchase Samsung Care+ at your nearest Samsung Experience Store or Samsung Service Centre.

Repair fee per incident

Samsung Care+ Standard

Samsung Care+ Standard

Samsung Care+ Z Premier

Device

Galaxy A32, A52 and A72

Galaxy S20 FE, Note20,
Note20 Ultra, S21, S21 +, S21 Ultra

Galaxy Z fold 2

Nigeria

NGN 11 250

NGN 22 500

NGN 45 000

Kenya

KES 2 750

KES 5 500

KES 11 000

Ghana

GHS 150

GHS 300

GHS 600

Mauritius

MUR 1 000

MUR 2 000

MUR 4 000

Zambia

ZMW 500

ZMW 1 000

ZMW 2 000

Tanzania

TZS 60 000

TZS 120 000

TZS 240 000

Ethiopia

ETB 1 100

ETB 2 200

N/A

Terms and Conditions

How is it better than the standard device warranty?

  • Samsung Care+ includes:

    Cover Samsung Care+ Standard Samsung Care+ Z Premier
    Screen Front Inner Foldable or Front
    Back Glass No Yes
    Battery* No No
    Mainboard No No
    Liquid Damage No No
    External Casing No No
    Period 12 12
    Number of Incidents 1 1
  • ∙ Loss of the device
    ∙ Intentional damage
    ∙ Cosmetic damage
    ∙ Theft of any kind
    ∙ Lack of reasonable care
    ∙ Damages resulting from normal wear and tear
  • ∙ Phone malfunctions
    ∙ Remote diagnostics and setup
    ∙ 24-month device warranty
    ∙ 12-month device warranty
    ∙ Phone health check and customer support

How and where to redeem

Getting accidental damage protection for your Galaxy device is easy. Simply follow the steps below.

An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Register online

Click the REDEEM NOW button and register within 30 days of purchasing your new Samsung Galaxy device.

An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

2. Redeem your Complimentary Benefit

Complete the online form and redeem your complimentary Care + Standard Benefit.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered

Once Care+ is activated, you can enjoy your new Galaxy device to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

Contact us here.

If you have an existing Samsung Care+ service plan, please contact IUA on admin@iua.co.za

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Country

Contact Number

Email Address

Kenya

0800 545 545

 

service.seea@samsung.com

Tanzania

0800 780 089

Nigeria

0800 726 7864

 

dealercareng@samsung.com

Ghana

0800 100077

Mauritius

+230 460 3830

 

ZAService@samsung.com

Zambia

0211 350 370 / 3434

Customers can also use livechat

More Information

Frequently Asked Questions