Certified Care by
Samsung experts

Samsung Care+ is provided by Samsung authorized technicians who are trained
to repair Samsung Galaxy devices.

Life happens but Samsung Care+ has you covered.

Enjoy peace of mind with Samsung Care+.
You’ll stay protected beyond the standard device warranty, with additional accidental front screen damage protection for up to 12 months. Whatever happens, our Galaxy experts will help to get you back on track.

Here's what's covered

Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.

Repair fee per incident

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Models

Z Fold Series

Z Flip Series

S Series

Note Series

A Series

Galaxy Z Fold5, Fold4, Z Fold3, Z Fold2

Galaxy Z Flip5,

Fold4,

Flip3

Galaxy S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S21FE, S20FE,

Note20 Ultra, Note20

Galaxy A73, A54, A53, A34, A33, A72, A52, A32

Galaxy A25, A24, A23, A22, A13

Galaxy A14

Galaxy A15

Coverage

Coverage

Coverage

Coverage

Coverage

12 Months

12 Months

12 Months

12 Months

12 Months

Repair fee

Repair fee

Repair fee

Repair fee

Repair fee

Nigeria

NGN 45 000

NGN 45 000

NGN 22 500

NGN 9 000

NGN 11 250

NGN 9 000

Not available

NGN 9000

Kenya

KES 11 000

KES 11 000

KES 5 500

KES 5 500

KES 2 750

KES 2 200

KES 2 200

KES 2 200

Ghana

GHS 1 700

GHS 1 700

GHS 850

GHS 850

GHS 425

GHS 340

Not available

GHS 340

Mauritius

MUR  4 500

MUR 4 500

MUR 2 250

MUR 2 250

MUR 1 125

MUR  900

MUR 900

MUR 900

Zambia

ZMW 2 000

ZMW 2 000

ZMW  1 000

ZMW 1 000

ZMW 500

ZMW 400

Not available

Not available

Tanzania

TZS 240 000

TZS 240 000

TZS 120 000

TZS 120 000

TZS 60 000

TZS 48 000

TZS 48 000

TZS 48 000

Ethiopia

ETB 5 000

ETB 5 000

ETB 2 500

ETB 2 500

ETB 1 250

ETB 1 000

ETB 1000

ETB 1000

Uganda

UGX 355 000

UGX 355 000

UGX 178 000

UGX 178 000

UGX 88 750

UGX 71 000

UGX 71 000

UGX 71 000

Côte d'Ivoire

XOF 59 000

XOF 59 000

XOF 29 500

XOF 29 500

XOF 14 750

XOF 11 800

Not available

XOF 11 800

Senegal        

XOF 59 000

XOF 59 000

XOF 29 500

XOF 29 500

XOF 14 750

XOF 11 800

Not available

XOF 11 801

Mali

XOF 59 000

XOF 59 000

XOF 29 500

XOF 29 500

XOF 14 750

XOF 11 800

Not available

XOF 11 802

Cameroun

XOF 59 000

XOF 59 000

XOF 29 500

XOF 29 500

XOF 14 750

XOF 11 800

Not available

Not available

Guinea

900, 000 GNF

900, 000 GNF

500, 000 GNF

500, 000 GNF

250, 000 GNF

200, 000 GNF

Not available

200, 000 GNF

Moçambique

MZN 7 800

MZN 7 800

MZN 3 900

MZN 3 900

MZN 1 950

MZN 1 560

Not available

Not available

  • *Samsung Care+ prices are subject to change without notice.
  • **Samsung Care+ coverage may vary by country, model and deductibles may apply.
  • ***Galaxy Tab Series is not eligible for Samsung Care Plus Programme.
  • ****A15 5G not eligible for Samsung Care+ in the following countries: Cameroon, Mali, Guinea.

How is it better than the standard device warranty?

  • Samsung Care+ includes:

    Cover Samsung Care+ Standard Samsung Care+ Z Premier
    Screen Front Inner Foldable or Front
    Back Glass No No
    Battery* No No
    Mainboard No No
    Liquid Damage No No
    External Casing No No
    Period 12 12
    Number of Incidents 1 1
  • ∙ Loss of the device
    ∙ Intentional damage
    ∙ Cosmetic damage
    ∙ Theft of any kind
    ∙ Lack of reasonable care
    ∙ Damages resulting from normal wear and tear
    ∙ Water damage not covered.
    ∙ Device Accessories
    ∙ S Pen Repairs
    ∙ Phone Charger Repairs
    ∙ Camera Repairs
    ∙ All other phone components
  • ∙ Phone malfunctions
    ∙ Remote diagnostics and setup
    ∙ 24-month device warranty
    ∙ Phone health check and customer support

How and where to redeem

Getting accidental demage protection for your Galaxy device is easy. Simply follow the steps below.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.

Terms and Conditions

Contact us here.

If you have an existing Samsung Care+ service plan, please contact IUA on admin@iua.co.za

Customers can also use livechat

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Country

Contact Number

Email Address

Kenya

0800 545 545

service.seea@samsung.com

Tanzania

0800 780 089

Nigeria

0800 726 7864

dealercareng@samsung.com

Ghana

0800 100077

Mauritius

+230 460 3830

ZAService@samsung.com

Zambia

0211 350 370/3434

Cote d'Iviore

8000 0077

Cameroon

67095 0077

Senegal

800 00 0077

Uganda

0800 300 300

It’s easy to find your IMEI number

To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:

Start here.
Discover the right Galaxy for you

* Device and screen images simulated for illustrative purposes.

Frequently Asked Questions