Software Upgrade

Keep your mobile up-to-date, safely and quickly

Upgrade to the latest software available for your phone, and enjoy enhancements like new features, extra speed, improved functionality, OS upgrade and fixed for any bug.

Keep your mobile up-to-date, safely and quickly

What is benefits of software upgrade?

Release the up-to-date software version continuously for:

1. Improvements of performance and stability.

2. Resolve the potential problems by fixing bugs and errors.

3. OS upgrade and new features experience.

How to check for the latest software version?

Option 1. OTA(over the air) without cable

Go to Settings > (More) > About device > Software update > update

Before upgrade by OTA,

- Recommend using a proper Wi-Fi network to avoid abnormal carrier data fee.

- Make sure to charge the battery (more than 50% capacity) and to have the enough device memory. (at least 1GB )

- Do not remove the battery during upgrade.

- Do not use the rooted device.

Option 2. Computer with a cable

Install the 'Kies' and run it after connecting your phone. Simply follow the instructions shown in the 'Kies' software upgrade menu.

Option 3. Visiting the shops

Samsung Experience Shops(SES) are supporting the Smart Service* with software upgrade.

Ask software upgrade service to Samsung experience Consultant at Samsung Experience Shop;

you can enjoy the Samsung device, its accessories and contents freely during the upgrade time.

* Smart Service may not be available in some shops under space condition.

Q&A

Q. I'm concerned about my personal data loss like contacts and photos after software upgrade.
A. All user data is preserved after upgrade. However, we recommend you backup the data before upgrade.
Q. When I use OTA software upgrade wirelessly, I found the packet data is necessary. Does it charge the fee?
A. It's depend on the policy of your network provider. It's recommended to use the available Wi-Fi network.

Not finding what you're looking for? We're here to help.

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

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