Certified care by Samsung experts
Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Unexpected Slip
Dropped it from your hands? No need to worry.
Here's what's covered
Accidental damage
Get the unlimited cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.3,4
1 Claim per year
Make 1 claim for a screen repair within 1 year of cover
Select your device to find out your coverage details5,6,7
|
Models |
Z Series |
S Series |
Note Series |
A Series |
|||
|---|---|---|---|---|---|---|---|
|
Galaxy Z Fold 7 Galaxy Z Fold5, Fold4, Z Fold3, Z Fold2, Galaxy Z Flip7, Flip7 FE Flip6, Galaxy Z Flip5, Fold4, Flip3 |
Galaxy S25 Ultra, S25+, S25, S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S21FE, S20FE |
Note20 Ultra, Note20 |
Galaxy A73, A72, A56, A55, A54, A53, A52, A36, A35,A34, A33, A32 |
Galaxy A26, A25, A24, A23, A22, A13 |
Galaxy A14 |
Galaxy A15 Galaxy A16 |
|
|
Coverage |
Coverage |
Coverage |
|||||
|
12 Months |
12 Months |
12 Months |
12 Months |
||||
|
Repair fee |
Repair fee |
Repair fee |
Repair fee |
||||
|
Nigeria |
NGN 45 000 |
NGN 22 500 |
NGN 9 000 |
NGN 11 250 |
NGN 9 000 |
Not available |
NGN 9 000 |
|
Kenya |
KES 11 000 |
KES 5 500 |
KES 5 500 |
KES 2 750 |
KES 2 200 |
KES 2 200 |
KES 2 200 |
|
Ghana |
GHS 1 700 |
GHS 850 |
GHS 850 |
GHS 425 |
GHS 340 |
Not available |
GHS 340 |
|
Mauritius |
MUR 4 500 |
MUR 2 250 |
MUR 2 250 |
MUR 1 125 |
MUR 900 |
MUR 900 |
MUR 900 |
|
Zambia |
ZMW 2 000 |
ZMW 1 000 |
ZMW 1 000 |
ZMW 500 |
ZMW 400 |
Not available |
ZMW400 |
|
Tanzania |
TZS 240 000 |
TZS 120 000 |
TZS 120 000 |
TZS 60 000 |
TZS 48 000 |
TZS 48 000 |
TZS 48 000 |
|
Ethiopia |
ETB 5 000 |
ETB 2 500 |
ETB 2 500 |
ETB 1 250 |
ETB 1 000 |
ETB 1 000 |
ETB 1000 |
|
Uganda |
UGX 355 000 |
UGX 178 000 |
UGX 178 000 |
UGX 88 750 |
UGX 71 000 |
UGX 71 000 |
UGX 71 000 |
|
Côte d'Ivoire |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 800 |
|
Senegal |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 801 |
|
Mali |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 802 |
|
Cameroun |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 800 |
|
Guinea |
900, 000 GNF |
500, 000 GNF |
500, 000 GNF |
250, 000 GNF |
200, 000 GNF |
Not available |
200, 000 GNF |
|
Moçambique |
MZN 7 800 |
MZN 3 900 |
MZN 3 900 |
MZN 1 950 |
MZN 1 560 |
Not available |
MZN1 560 |
|
Reunion |
92 EURO |
46 EURO |
Not available |
28 EURO |
18 EURO |
Not available |
18 EURO |
- *** Galaxy Tab Series is not eligible for Samsung Care Plus Programme.
- **** A15 5G not eligible for Samsung Care+ in the following countries: Cameroon, Mali, Guinea.
- ***** Battery replacement only available when deemed necessary by the authorized repair partner.
Reunion Eligible Devices: Galaxy A15, A16, A25, A35, A55,S24, S24+, S24 Ultra, S24FE, Fold6, Flip6, S25, S25+, S25 Ultra - ***** Fold7, Flip7 and Flip7 FE not eligible for Samsung Care+ in the following countries: Kenya, Tanzania, Uganda, Ethiopia
Terms and Conditions
Upgrade with a higher trade-in value with Samsung Care+8
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.
Step 3
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.
Contact us
If you have an existing Samsung Care+ service plan, please contact IUA on admin@iua.co.za
Customers can also use livechat
|
Country |
Contact Number |
Email Address |
|---|---|---|
|
Kenya |
0800 545 545 |
service.seea@samsung.com |
|
Tanzania |
0800 780 089 |
|
|
Nigeria |
0800 726 7864 |
dealercareng@samsung.com |
|
Ghana |
0800 100077 |
|
|
Mauritius |
+230 460 3830 |
ZAService@samsung.com |
|
Zambia |
0211 350 370/3434 |
|
|
Cote d'Iviore |
8000 0077 |
|
|
Cameroon |
67095 0077 |
|
|
Senegal |
800 00 0077 |
|
|
Uganda |
0800 300 300 |
|
|
Reunion |
(+262) 0262 50 88 80 |
Frequently Asked Questions
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/africa_en/support/warranty/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Product Registration
Quick and easy product registration..
Receive up-to-date personalized services and tips.
Enter your Serial Number/IMEI
Scan the QR code on your products for easy registration.
* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.
Enter your Serial Number/IMEI
Quick and easy product registration.
Product registration is almost complete!!
You've entered a valid S/N or IMEI. Now select the model of your product.
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