What should I do when the oven panel doesn't react when pressed?

Step 1. Clean the control panel.

• The panel may not be responding because it is not detecting your fingers. Use a damp cloth to wipe down the control panel, dry it and then test again.

Step 2. Make sure you are touching buttons correctly.

• Some microwaves have capacitive touch panels. On these microwaves, make sure to touch the button with a bare finger. The button may not respond if there is not enough area of contact.


• Buttons should not require excessive force to press. If buttons work but only when using excessive force, visit our Service Center to request service.

Step 3. Check for control lock.

• Some microwaves have control lock. If this is enabled, the other buttons will not respond., press the button for three seconds


• There are also cases when some buttons will not respond while other functions are being used on the microwave. 

Step 4. Reset the microwave.

• To reset the microwave, unplug it or power cycle at the circuit breaker for 60 seconds.

Step 5. Request service.

• If the panel still does not respond, visit the Service Center to request service.