Galaxy Store
galaxy-storeSolutions & Tips
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Payment
Can I get a refund for an app or in-app item?
FAQ for Samsung mobile devices. Find more about Can I get a refund for an app or in-app item? with Samsung Support
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SmartTings Find
How to use SmartThings Find to locate a lost S Pen Pro
Use the following instructions to use the SmartThings app to locate a lost S Pen Pro.
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Settings
How to stay signed in or out of your Samsung.com account
Learn how to manage your Samsung.com account login status to stay signed in securely or sign out.
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How to use the device
How to check my purchase history and update apps in the Galaxy Store
FAQ for Samsung mobile devices. Find more about How to check my purchase history and update apps in the Galaxy Store with Samsung Support
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How to use the device
How do I enable push notifications from Galaxy Store?
FAQ for Samsung mobile devices. Find more about How do I enable push notifications from Galaxy Store? with Samsung Support
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Troubleshooting
How to solve an error when downloading an app from Galaxy Store
FAQ for Samsung mobile devices. Find more about How to solve an error when downloading an app from Galaxy Store with Samsung Support
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Payment
Why didn't I receive the in-app item after payment?
FAQ for Samsung mobile devices. Find more about Why didn't I receive the in-app item after payment? with Samsung Support
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How to use the device
How do I register and use coupons in Galaxy Store?
FAQ for Samsung mobile devices. Find more about How do I register and use coupons in Galaxy Store? with Samsung Support
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How to use the device
How to report intellectual property infringement in Galaxy Store
FAQ for Samsung mobile devices. Find more about How to report intellectual property infringement in Galaxy Store with Samsung Support
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Samsung Cloud Web
How to create and use a passkey
Learn how to easily create and utilize a secure passkey with our step-by-step guide. Enhance your online security today.
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How to use the device
The updated trash feature in My Files on Galaxy devices with One UI 6.0
This guide teaches you how to delete and restore files using your phone or tablet’s My Files, Gallery, or Voice Recorder app.
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Backup/Restore
How to use Google One to back up your Galaxy phone’s data
This guide will help you automatically back up your Galaxy phone’s data to Google Drive, as well as perform a manual backup.
ADDITIONAL INFORMATION
Contact Info
WhatsApp - 24/7
![WhatsApp]()
![WhatsApp]()
Help you is now easier through our official WhatsApp channel.
We are available!
Attention 24 hours a day
Attention 24 hours a day
LiveChat - 24/7
![LiveChat]()
![LiveChat]()
Attention with our expert staff in Samsung products.
We are available!
Attention 24 hours a day
Attention 24 hours a day
Online
There are a number of a different ways of contacting us via Live Chat, Email and more
Face to face Support
Whether your product is in warranty or out of warranty, we're here to help.