Samsung Care+

Peace of mind,
everyday
with experts care

Spend less on repairs and extend
the life of your appliances with Samsung Care+.¹
From proactive diagnostics and care reports²
to professional cleaning, every service uses
genuine Samsung parts — so your appliances
stay reliable and your costs³ stay predictable.

Rest easy with Samsung Care+

Unexpected cost protection

A Samsung service technician shows a customer information on a tablet while standing in front of her refrigerator in a kitchen. A Samsung service technician shows a customer information on a tablet while standing in front of her refrigerator in a kitchen.

Optimal performance management

A Samsung technician shows a woman how to operate a wall-mounted air conditioner using a remote control. A Samsung technician shows a woman how to operate a wall-mounted air conditioner using a remote control.

Hassle-free care experience

A service technician places a diagnostic device inside the drum of a Samsung washing machine, providing a hassle-free care experience. A service technician places a diagnostic device inside the drum of a Samsung washing machine, providing a hassle-free care experience.

Continuous consumer support

A support agent wearing a headset smiles while using a computer. A support agent wearing a headset smiles while using a computer.

Here’s what’s covered

Stay covered longer

Enjoy lasting peace of mind. Our extended warranty protects against unexpected repairs for up to 2 years*, ensuring your appliances maintain their precise performance. With professional care within reach, you can balance your busy life with the confidence.

Keep track and save more

Monitor your appliances' performance with data-driven precision*. Each monthly report** provides comprehensive insights into energy consumption, usage patterns, and diagnostic history. This transparency allows you to make informed decisions, ensuring your appliances maintain reliability and long-term care.

Proactive expert care

*Get a call from Samsung before a problem becomes a breakdown*. Outbound calls use diagnostic data** to identify issues before they occur***. Samsung reaches out to provide guidance and timely service, helping you avoid unexpected problems and ensuring your appliances operate reliably.

Pros clean it for you

Clear the buildup your daily cleaning cannot reach. On-site professional cleaning using dedicated equipment and cleaners and a performance check restore hard-to-reach areas that are difficult to manage on your own, so your appliance operates at full capacity*.

Take a look what may fit you

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
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Remote Care

Monthly care report
                             ●                
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Remote care

Outbound call
                             ●        
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Home Visit

Professional cleaning & performance check

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One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
                           ●    

-

Remote Care

Monthly care report
                             ●                
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-

Remote care

Outbound call
                             ●        
                           ●

-

Home Visit

Professional cleaning & performance check

-
                           ●

-

One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
                           ●    

-

Remote Care

Monthly care report
                             ●                
                           ●

-

Remote care

Outbound call
                             ●        
                           ●

-

Home Visit

Professional cleaning & performance check

-
                           ●

-

One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
                           ●    

-

Remote Care

Monthly care report
                             ●                
                           ●

-

Remote care

Outbound call
                             ●        
                           ●

-

Home Visit

Professional cleaning & performance check

-
                           ●

-

One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
                           ●    

-

Remote Care

Monthly care report
                             ●                
                           ●

-

Remote care

Outbound call
                             ●        
                           ●

-

Home Visit

Professional cleaning & performance check

-
                           ●

-

One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
                           ●    

-

Remote Care

Monthly care report
                             ●                
                           ●

-

Remote care

Outbound call
                             ●        
                           ●

-

Home Visit

Professional cleaning & performance check

-
                           ●

-

One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

Core

Premium

On demand

Extended Warranty

Extended warranty

                             ●            
                           ●    

-

Remote Care

Monthly care report
                             ●                
                           ●

-

Remote care

Outbound call
                             ●        
                           ●

-

Home Visit

Professional cleaning & performance check

-
                           ●

-

One time home visit

Professional cleaning & performance check

-

-

                             ●        
Buy now

You ready? Simply choose and add

Step 1

Choose your product
from Samsung.com

Choose Home Appliance product that you want to buy

Step 2

Add Samsung Care+ in
product page

Choose ‘Yes’ in Samsung Care+ option

Step 3

Finalize
your order

Check your order information and complete your purchase on Samsung.com

Register to complete
your Samsung Care+

Register your product at below link so that we can manage your Samsung Care+ service

Register

Frequently Asked Questions

  • 1. What is Samsung Care+ for home appliances?

    Samsung Care+ is a maintenance service for Samsung home appliances. It offers various benefits beyond the manufacturer's basic warranty depending on the plan, keeping your appliance from physical, technical, or mechanical defects. You can also receive professional maintenance and care services as part of your plan.

  • You can purchase Samsung Care+ for the following products:

    • • Refrigerators
    • • Laundry Care (Washer, Dryer, Washer-Dryer Combo)
    • • Air Conditioners
    • • Kitchen Appliances (Hood & Oven only)
    • • AirDresser
    • • Vacuum Cleaners

  • Yes. You can purchase Samsung Care+ on Samsung.com within 60 days after your appliance purchase. Add it to your cart separately and select your preferred plan. Coverage begins from the date your appliance is delivered or installed.

  • Damage to the appearance, such as dents or chipping of the paint caused by use, is not covered under Samsung Care+.

  • The Basic plan offers extended warranty coverage.
    The Standard plan, in addition, provides savings on repair costs and regular delivery of genuine consumables.
    The Premium plan includes professional maintenance care through expert visits.
    For full coverage details, please refer to the plan comparison on this page.

  • Samsung Care+ can be purchased when buying a new Samsung appliance on Samsung.com. Select your preferred plan during checkout and add it to your order. Coverage begins from the date your appliance is delivered or installed, and the plan is tied to that specific product.

  • The number of services varies depending on the product and Samsung Care+ plan you purchased. For example, if you purchase an air conditioner with Samsung Care+ Premium, you can receive 17 services over 5 years. Please refer to the plan comparison on this page for detailed information.

  • Trained technicians use specialized equipment and cleaning agents to address hard-to-reach areas inside your appliance that are difficult to clean on your own. Depending on the product, this may include internal drum cleaning for washers, filter replacement for refrigerators, or charcoal filter servicing for cooker hoods.

  • If your appliance has built-in Wi-Fi and is connected to SmartThings, remote diagnostics are available. Using diagnostic data, Samsung can identify potential issues before they lead to a breakdown and contact you directly. Non-Wi-Fi models do not support remote diagnostics.

  • If your appliance has built-in Wi-Fi and is connected to SmartThings, a monthly care report is provided through SmartThings Home Care. The report includes diagnostic data and usage insights for your appliance. Non-Wi-Fi models do not support this feature.

  • Genuine Samsung consumables are delivered automatically so your appliance has the right parts when needed. This may include items such as water filters for refrigerators, drum cleaning kits for washers, or charcoal filters for cooker hoods. This applies only to products that have replaceable consumables.

  • Consumables are shipped according to the recommended replacement cycle for your specific product. Delivery schedules are set based on manufacturer guidelines to help maintain your appliance. For detailed replacement intervals, please refer to the plan comparison on this page.

  • No. Once your appliance has been delivered or installed and Samsung Care+ coverage has begun, cancellations and refunds are not allowed. Samsung Care+ is a purchase tied to your specific appliance and plan. For more information, please refer to the Samsung Care+ Terms and Conditions.

  • No. Once Samsung Care+ coverage has begun after delivery or installation, refunds are not allowed, even if none of the included services have been used. All fees paid at the time of purchase are final. For more information, please refer to the Samsung Care+ Terms and Conditions.

  • No, Samsung Care+ is not transferable to another person. The plan is tied to the original purchaser and the registered appliance. However, if your appliance is replaced with the same model under warranty or exchange, coverage may be transferred to the replacement unit. For more information, please refer to the Samsung Care+ Terms and Conditions.

Contact us here.

Call +962-6-5777444 | Sunday to Thursday (9 AM to 6 PM) or
start a live chat with us here

Make a claim or check your coverage.
For more information, go to www.samsung.com/levant/support/