Samsung Product Care & Proactive Tips

How Do You Get the Best from Your Samsung Product?

Taking care of your Samsung product starts with simple, regular checks. Following Samsung’s product care guidance can help you understand what to check, when to check it, and how to care for your appliance as part of your regular maintenance routine.

In short: Samsung proactive product care is a routine of simple, scheduled checks — cleaning filters and seals, reviewing settings, and inspecting for wear — done on a per-use, monthly, or seasonal basis depending on the appliance, to help prevent problems before they start.

Proactive Care

What Is Proactive Care?

Proactive care means checking and caring for your Samsung product before a problem needs attention.

It focuses on simple maintenance tasks that you can carry out regularly, based on Samsung’s care guidance for your product.

Samsung Care
Care
Prevent
Maintain
Better ownership

Choose your product

Select a product to discover simple care and maintenance tips that can help keep it performing at its best.

Samsung Washing Machine

Washing Machine

Simple tips to help keep your washing machine clean, efficient, and performing at its best.

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Samsung Dishwasher

Dishwasher

Learn simple maintenance tips to keep your dishwasher clean and working efficiently.

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Samsung Air Conditioner

Air Conditioner

Keep your air conditioner running efficiently with simple cleaning and maintenance practices.

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Samsung Dryer

Dryer

Follow simple care tips to maintain drying performance and help keep your appliance in good condition.

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Samsung Refrigerator

Refrigerator

Simple maintenance tips to help keep your refrigerator clean, fresh, and performing efficiently.

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Know Your Device

Explore key parts

Select a highlighted part to discover simple care tips and maintenance advice.

Samsung front loading washing machine
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Quick care tips

Select a part from the washing machine image to see recommended care tips and learn why regular maintenance matters.

How it works Select one of the highlighted parts to explore its recommended care.

When should I check?

Keep care on schedule

Something doesn’t feel right?

Start with the signs

Samsung dishwasher with open door
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Quick care tips

Select a part of the dishwasher to discover simple care and maintenance tips.

How it works Select one of the + buttons to explore that part of your dishwasher.

When should I check?

Keep care on schedule

Something doesn’t feel right?

Start with the signs

Samsung air conditioner
💡

Quick care tips

Select a part of the air conditioner to discover simple care and maintenance tips.

How it works Select one of the + buttons to explore that part of your air conditioner.

When should I check?

Keep care on schedule

Something doesn’t feel right?

Start with the signs

Samsung heat pump dryer
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Quick care tips

Select a part of the dryer to discover simple care and maintenance tips.

How it works Select one of the + buttons to explore that part of your dryer.

When should I check?

Keep care on schedule

Something doesn’t feel right?

Start with the signs

Samsung top mount refrigerator
💡

Quick care tips

Select a part of the refrigerator to discover simple care and maintenance tips.

How it works Select one of the + buttons to explore that part of your refrigerator.

When should I check?

Keep care on schedule

Something doesn’t feel right?

Start with the signs

Prefer expert care?

Let Samsung experts take care of your product.

If you prefer not to check or maintain your Samsung product yourself, Samsung Expert Care provides professional cleaning and care services from Samsung experts to help keep your product performing at its best.

Explore Expert Care
Samsung experts providing professional cleaning and care for Samsung appliances

Samsung Support

Before you request service

A few quick checks can help you prepare for a smoother support or repair experience.

01

Note the details

Keep your model number, serial number, error code, and a short description of the issue ready before contacting support.

02

Make the area accessible

Clear a safe path to the appliance and remove nearby items so a service professional can inspect the product easily.

03

Keep safety first

Do not attempt repairs yourself. If it is safe and permitted by your product manual, switch the appliance off before service.

Need to book a repair or speak with support?

Contact Samsung Levant for available support options, including call, live chat, WhatsApp, callback requests, and nearby service centres.

Contact Samsung Support →

Samsung Product Care FAQs

Reviewed by Samsung Support · Based on official Samsung product manuals and care guidance

Last reviewed:

Samsung Washing Machine FAQs

What should I do after every wash?

Remove the laundry promptly, check for items left in the drum, and leave the door and detergent drawer slightly open to help moisture dry.

  1. Remove laundry from the drum as soon as the cycle ends.
  2. Check the drum and door seal for any items left behind.
  3. Leave the door and detergent drawer slightly open to let moisture dry out.

How often should I clean the detergent drawer?

Clean the detergent drawer monthly to help keep it free from residue.

  1. Pull the detergent drawer fully out of the machine.
  2. Rinse it under warm water to remove residue and buildup.
  3. Dry it fully before sliding it back into place.

How often should I check the door seal?

Inspect the door seal monthly for residue and clean it when needed.

  1. Open the door and inspect the rubber seal for lint, residue, or mould.
  2. Wipe the seal with a damp cloth.
  3. Leave the door open briefly afterward so the seal can air dry.

When should I run a drum-cleaning cycle?

Run the appropriate drum-cleaning cycle monthly when your model instructions recommend it.

  1. Check your model's manual for the recommended drum-cleaning cycle or setting.
  2. Run the cycle empty, without laundry inside.
  3. Wipe the drum dry once the cycle finishes.

When should I check my washing machine filter?

Check the filter as part of your regular care routine and follow your model instructions for cleaning.

  1. Locate the filter access panel, usually at the front-bottom of the machine.
  2. Remove the filter and clear out lint, coins, or debris.
  3. Refit the filter securely before the next wash.

Keep care on schedule — Washing Machine

  • Every use: After each wash, remove laundry promptly, check for items left in the drum, and leave the door and detergent drawer slightly open to help moisture dry.
  • Monthly: Clean the detergent drawer, inspect the door seal for residue, and run the appropriate drum-cleaning cycle when your model instructions recommend it.

Samsung Dishwasher FAQs

What should I check before starting a dishwasher cycle?

Remove large food particles from dishes and check that the spray arms can rotate freely without being blocked.

  1. Scrape large food particles off dishes before loading them.
  2. Check that the spray arms can rotate freely without obstruction.
  3. Load dishes so nothing blocks the spray arms' path.

How often should I clean the dishwasher filter?

Clean the filter monthly according to your model instructions.

  1. Remove the filter assembly from the base of the dishwasher.
  2. Rinse it under running water to clear trapped food debris.
  3. Refit it correctly so it locks securely into place.

How often should I check the dishwasher door seal?

Wipe and check the door seal monthly.

  1. Wipe the rubber door seal with a damp cloth.
  2. Check for trapped food residue or mould along the seal.
  3. Dry the seal to help prevent buildup.

How often should I check the detergent dispenser?

Check the detergent dispenser monthly for any visible residue.

  1. Open the dispenser and check for leftover detergent residue.
  2. Wipe it clean with a damp cloth.
  3. Make sure the dispenser lid clicks fully closed before running a cycle.

Keep care on schedule — Dishwasher

  • Every use: Before starting a cycle, remove large food particles from dishes and check that the spray arms can rotate freely without being blocked.
  • Monthly: Clean the filter according to your model instructions, wipe the door seal, and check the detergent dispenser for any visible residue.

Samsung Air Conditioner FAQs

How often should I check and clean the air filter?

Check and clean the air filter monthly according to your model instructions. A clean filter helps support comfortable airflow and efficient cooling.

  1. Turn off the unit before accessing the filter.
  2. Slide out the air filter and remove dust with a vacuum or rinse with water.
  3. Let it dry fully before refitting it.

When should I check the indoor and outdoor areas of my air conditioner?

Check them seasonally, before periods of regular use, for dust, leaves, or objects that could affect airflow.

  1. Inspect the outdoor unit for leaves, dust, or blockages.
  2. Check the indoor unit vents for obstructions.
  3. Clear away any debris before the season's heavy use begins.

When should I arrange professional service?

Arrange professional service when required, particularly when seasonal checks identify conditions that may affect airflow or require servicing.

  1. Note any performance changes found during your seasonal check, such as reduced airflow or unusual noise.
  2. Contact Samsung Support or an authorised service provider.
  3. Schedule a professional inspection before the issue affects daily use.

Keep care on schedule — Air Conditioner

  • Monthly: Check and clean the air filter according to your model instructions. A clean filter helps support comfortable airflow and efficient cooling.
  • Seasonal: Before periods of regular use, check the indoor and outdoor areas for dust, leaves, or objects that could affect airflow. Arrange professional service when required.

Samsung Dryer FAQs

What should I do after every dryer use?

Empty the water tank after each use unless your dryer is connected directly to a drain, clean the lint filter after every load, and leave the door open when appropriate to help the dryer dry between cycles.

  1. Empty the water tank, unless the dryer drains directly.
  2. Clean the lint filter.
  3. Leave the door open briefly to help the drum dry out.

How often should I clean the lint filter?

Clean the lint filter after every load and check and clean it regularly as part of monthly care.

  1. Remove the lint filter after each cycle.
  2. Peel off visible lint by hand.
  3. Rinse the filter occasionally as part of monthly care to clear finer residue.

What should I check around my dryer monthly?

Inspect the area around the dryer for lint or dust and keep the filter and surrounding area clean to help support efficient drying and airflow.

  1. Inspect the area around and behind the dryer for dust or lint buildup.
  2. Clear the surrounding area to keep airflow unobstructed.
  3. Check the vent hose, if applicable, for lint blockages.

What should I check as part of dryer maintenance?

Check the water tank, lint filter, and heat exchanger as part of your regular dryer care routine.

  1. Check the water tank and empty it if needed.
  2. Clean the lint filter.
  3. Check the heat exchanger per your model's instructions for buildup.

Keep care on schedule — Dryer

  • Every use: Empty the water tank after each use unless your dryer is connected directly to a drain. Clean the lint filter after every load and leave the door open when appropriate to help the dryer dry between cycles.
  • Monthly: Check and clean the lint filter regularly and inspect the area around the dryer for lint or dust. Keeping the filter and surrounding area clean can help support efficient drying and airflow.

Samsung Refrigerator FAQs

How often should I check the refrigerator door seal?

Check the door seal monthly to make sure it is clean and closes properly.

  1. Inspect the rubber door seal for gaps, cracks, or residue.
  2. Wipe it clean with a damp cloth.
  3. Close the door and check that it seals fully.

What should I check about food organisation?

Check your food organisation monthly and make sure containers are not blocking the air vents.

  1. Check that stored containers aren't blocking the internal air vents.
  2. Rearrange items so air can circulate freely.
  3. Remove anything overcrowding the shelves.

When should I review the refrigerator and freezer temperature settings?

Review the temperature settings seasonally.

  1. Check the current fridge and freezer temperature settings.
  2. Adjust seasonally if the room temperature changes significantly.
  3. Confirm the settings match Samsung's recommended range for your model.

What should I check around my refrigerator seasonally?

Clean visible dust from around the appliance and remove expired or unnecessary food.

  1. Clean visible dust from the back and vents of the appliance.
  2. Check for and remove expired or unnecessary food.
  3. Make sure nothing blocks ventilation around the unit.

Keep care on schedule — Refrigerator

  • Monthly: Check that the door seal is clean and closes properly. Review food organisation and make sure containers are not blocking the air vents.
  • Seasonal: Review the refrigerator and freezer temperature settings, clean visible dust from around the appliance, and remove expired or unnecessary food.

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