Samsung Z Series Exclusive Trade in Program

 

Terms and Conditions

 

1.Introduction

1.1 The Samsung Z Series Exclusive Trade in Program (“Promotion”) is organized by Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”).

1.2 The sales transaction in the Promotion is between the Participating Stores (as defined below) and Customer. Samsung only provides the recommended retail price ("RRP") and/or redemption guidance on this site.

1.3 Customer agrees to comply with all the above when accessing or using this site. The scope of these Terms and Conditions is limited to Samsung's role of hosting this site and organizing this Promotion only.

1.4 The Promotion is on first come first served basis and while stocks last.

 

2. Promotion Period

2.1 The Promotion will run from 10th December 2021 (Friday) to 26th December 2021 (Sunday) or while promotional stocks last, whichever is earlier (“Promotion Period”). Promo code is valid until 31st December 2021 (Friday). Samsung reserves the right to shorten, extend or cancel the Promotion Period at its sole discretion without prior notice.

2.2 The Trade in Allocation is limited to the first 650 Customers nationwide for the participating device models, at Participating Outlets on a first-come, first-served basis and also subject to stock availability in each Participating Outlets. Samsung reserves the right to modify the quantity of the said allocation at its sole discretion, without any prior notice.

 

3. Eligibility

3.1 The Promotion is open to all Malaysian Citizens and residents of Malaysia of 18 years old and above (as of 10th December 2021) with Malaysia Identity Card; except Samsung's employees (and their immediate families), its related agencies, retailers and dealers.

 

4. Participating Stores (“Dealer”)

Samsung Experience Stores (“SES”) only.

 

5. Trade-In Promotion Mechanism

By participating in the Promotion, Customer will be eligible to the following promotion(s):

5.1 Customers using eligible phone models set out in Appendix 1 will be eligible to participate in this promotion by trading in their old phones and topping up (after factoring in the trade in value) to purchase Galaxy Z Fold3 5G 256GB or Galaxy Z Flip3 5G 128GB. Trade-ins value specified by CompAsia Sdn Bhd (“CompAsia”) for eligible phone models are as stated in the Appendix 1.

5.2 The trade-in value of the eligible phone models are subject to the following conditions:-

 

 

Example

Condition required

Device Component

Camera/Screen/Buttons & etc

In Working Condition

Device Physical Condition

Display/Device Body

Flawless/ Minor Scratches 

 

5.3 Upon completing a registration form at www.samsung.com.my, Customer will receive a unique QR code by e-mail. Customer will need to walk in to the Participating Outlets and scan QR code for verification in order to enjoy the trade-in entitlement.

5.4 The trade-in transaction is between CompAsia and customers whereby CompAsia shall determine the trade-in value using its digital application, i.e. InstaCash App in accordance with the terms and conditions set out herein. Samsung is merely acting as the coordinator for the trade-in transaction.

5.5 The non-exhaustive list of eligible devices in Appendix A can be traded-in by the Customer at a value specified by CompAsia, subject to the Terms and Conditions stated herein.

5.6 The values provided in the list are indicative, and subject to the condition of the trade in device, the model and brand of the trade-in device, and the purchased device model. Values will differ if there is any physical or functional damage identified, or when market value of the devices fluctuate. The accurate value of the trade-in device will be determined after assessment using CompAsia’s InstaCash App in-store.

5.7 The InstaCash App shall compute and provide a quotation through a series of automated tests, user-assisted tests and user-declared conditions. The actual trade-in value quotation shall be computed according to the types and quantity of defects found. During the device inspection by sales staff, should the sales staff find any mismatch between the actual and declared condition of the device, a revised trade-in value will be offered. If Customer is agreeable, the trade-in transaction shall be completed with this revised trade-in value. Otherwise, the device will be returned without any charges/ payment.

5.8 Personal device locks (PIN, passcode, fingerprint, facial) and accounts must be removed before the trade-in of device happens. Any of the aforementioned locked devices that was traded-in will be subjected to CompAsia’s major device grading discrepancy handling.

 

6. Payment

6.1 Customer acknowledges, understands and agrees that all transactions are between Customer and Dealer only. Samsung only acts as the coordinating party and is not involved or a party of any monetary/sale and purchase of this order transaction.

6.2 Customer is not allowed to cancel the order, change the selected device colour or model, or the selected outlet once Customer has successfully completed and confirmed the payment transaction.

6.3 Customer shall pay the full amount for the order directly to Dealer only.

 

7. Customer's Covenants

In connection to this Promotion, Customer will not use this site:

7.1 To submit fraudulent order, false, inaccurate, misleading, defamatory, or libelous information;

7.2 To distribute viruses or any other technologies that may harm Samsung, or the interests or property of other users;

7.3 To export the unit purchased except in compliance with the export control laws of relevant jurisdictions and in accordance with posted rules and restrictions;

7.4 In the event if Samsung suspects or discovers that the Customer is abusing this Promotion and/or Samsung in any of the ways mentioned above or otherwise, Samsung may, at our sole discretion, take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating the Customer's user account(s) and access to this site, delaying or removing hosted content, removing any special status associated with Customer account(s), reducing or eliminating any discounts, and taking technical and/or legal steps to prevent Customer from using this site.

 

8. Limitation of Liability

8.1 Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but Samsung does not guarantee the continuous operation of or access to this site.

8.2 Customer agrees that he/she is making use of this site at his/her own risk, and that it is being provided to Consumer on an "AS IS" and "AS AVAILABLE" basis.

8.3 To the extent permitted by applicable law, Samsung excludes all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.4 Customer shall assume full responsibility in case of any accident, damage or claim resulting from participating in this Promotion.

8.5 Customer shall be deemed to be able to perform legally binding contract upon his/her submission of the order and there shall not be any refund or costs whatsoever arising from his/her violation of the minimum age stated herein.

8.6 Warranty of the Promotional Product is subject to standard product warranty coverage as per terms and conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty. Customer is advised to check the website from time to time and stay informed for any changes on the terms and conditions of the warranty.

  

9. General

9.1 In the event Customer has queries with regard to this Promotion; please call Samsung Consumer Service at 1-800-88-9999.

9.2 By participating in this Promotion, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.

9.3 This Promotion is not valid in conjunction with other promotions, vouchers or discounts.

9.4 All pictures and/or images of the Promotional Products found in any advertising and marketing materials are for illustration purposes only and actual item or colour may vary.

9.5 The indicated price is Recommended Retail Price (RRP). Both RRP and Promo RRP (if any) are subject to change without prior notice.

9.6 Free Gift(s), Rebate(s) and E-Voucher(s) if any, are on first come first served basis and while stocks last.

9.7 Free Gift(s), Rebate(s) and E-Voucher(s) if any, are not redeemable for cash, not exchangeable or transferable and cannot be used in conjunction with other promotional offers.

9.8 Free Gift(s), Rebate(s) and E-Voucher(s) if any, are only applicable for the purchase made under the Participating Stores during the Promotion Period.

9.9 Product display sets purchases, B2B purchases, staff purchases, EPP purchases, Customer Retention Program (CRP) purchase are not entitled to any Free Gift(s), Rebate(s) and/or E-Voucher(s).

9.10 Samsung reserves the right to disqualify or reject any submissions/ redemptions for Order or Free Gift(s), Rebate(s) and/or E-Voucher(s) in its sole discretion without prior notice, limit or cancel quantities purchased per person or per order. These restrictions may include order placed by or under the same Customer’s account or orders that use the same billing address or delivery address.

9.11 Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are displayed in Samsung’s website.

9.12 Samsung reserves the rights to change the Free Gift(s) if any, with products of similar value without any prior notice.

9.13 Samsung and/or Dealer reserves the right to cancel any order without any prior notice. For the avoidance of doubt, any cancellation of orders will not entitle the Customer to any compensation against Samsung and/or Dealer for any losses or damages directly or indirectly that may be suffered or incurred by the Customer as a result of the cancellation.

9.14 In the event any Free Gift(s) are being awarded to the Customer having provided false or mistaken identity or information, Samsung reserves the right to revoke the Customer’s eligibility for the said Free Gift(s) and recover any damages from such Customer to the fullest extent permitted by law.

9.15 In the event Customer returns the Promotional Products purchased, subject to Samsung’s standard product warranty coverage and return policy, Customer shall return any Free Gift(s) received together with the purchase of the Promotional Products.

9.16 In the event of any electronic, computer, operational and/or technical error affecting the details or pricing or quantity of the product or any promotion on the website, Samsung or Dealer reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error.

9.17 Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Promotion.

9.18 By participating in this Promotion, Customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion or resulting from acceptance, possession, use or misuse of the Free Gift, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

9.19 In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.

9.20 During the Promotion Period, Samsung may collect consumers information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the Promotion. By participating in the Promotion, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.

9.21 In the event of inconsistencies between the Terms and Conditions found elsewhere with regard to this Promotion (if any) and the Terms and Conditions herein, the latter shall prevail.

9.22 The Terms and Conditions of the Promotion shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.

 

 

APPENDIX 1

PROMOTIONAL PRODUCTS

 

No.

Brand

Model

Capacity

Trade-In Value (RM)

Galaxy Z Fold3 5G 256GB

Customer Top Up (RM)

Galaxy Z Flip3 5G 128GB

Customer Top Up (RM)

1

APPLE

iPhone 11

4GB/64GB

1320

3,999

999

2

APPLE

iPhone 11

4GB/128GB

1375

3,999

999

3

APPLE

iPhone 11

4GB/256GB

1590

3,999

999

4

APPLE

iPhone 12 Mini

4GB/64GB

1650

3,999

999

5

APPLE

iPhone 12 Mini

4GB/128GB

1745

3,999

999

6

APPLE

iPhone 12 Mini

4GB/256GB

1990

3,999

999

7

APPLE

iPhone 11 Pro

4GB/64GB

1755

3,499

999

8

APPLE

iPhone 11 Pro

4GB/256GB

2020

3,499

999

9

APPLE

iPhone 11 Pro

4GB/512GB

2200

3,499

999

10

APPLE

iPhone 12

4GB/64GB

1890

3,499

699

11

APPLE

iPhone 12

4GB/128GB

1990

3,499

699

12

APPLE

iPhone 12

4GB/256GB

2230

3,499

699

13

APPLE

iPhone 12 Pro

6GB/128GB

2375

2,999

699

14

APPLE

iPhone 12 Pro

6GB/256GB

2620

2,999

699

15

APPLE

iPhone 12 Pro

6GB/512GB

3055

2,999

699

16

APPLE

iPhone 11 Pro Max

4GB/64GB

2020

2,499

0

17

APPLE

iPhone 11 Pro Max

4GB/256GB

2290

2,499

0

18

APPLE

iPhone 11 Pro Max

4GB/512GB

2475

2,499

0

19

APPLE

iPhone 12 Pro Max

6GB/128GB

2570

2,499

0

20

APPLE

iPhone 12 Pro Max

6GB/256GB

2815

2,499

0

21

APPLE

iPhone 12 Pro Max

6GB/512GB

3250

2,499

0

22

SAMSUNG

Galaxy S10 Plus

8GB/128GB

650

4,499

1,999

23

SAMSUNG

Galaxy S10 Plus

8GB/512GB

720

4,499

1,999

24

SAMSUNG

Galaxy Note 10 Plus

12GB/256GB

940

4,499

1,999

25

SAMSUNG

Galaxy Note 10 Plus

12GB/512GB

1040

4,499

1,999

26

SAMSUNG

Galaxy S20 Ultra 5G

12GB/256GB

1525

3,999

999

27

SAMSUNG

Galaxy S20 Ultra 5G

16GB/512GB

1535

3,999

999

28

SAMSUNG

Galaxy S21 Ultra 5G

12GB/128GB

2210

3,999

999

29

SAMSUNG

Galaxy S21 Ultra 5G

12GB/256GB

2435

3,999

999

30

SAMSUNG

Galaxy Z Flip

8GB/256GB

1260

3,999

999

31

SAMSUNG

Galaxy Note 20 Ultra 5G

12GB/256GB

2200

3,999

999

32

SAMSUNG

Galaxy S21 Ultra 5G

16GB/512GB

2890

1,999

999

33

SAMSUNG

Galaxy Z Fold2 5G

12GB/256GB

3210

1,999

0