Air command icon disappear, cannot activate it even though S-Pen is detached from device.

Last Update Date : Dec 20. 2017

Q : While using the Note8 device, air command icon disappear and so cannot activate the air command panel even though S-Pen is detached from device. What should I do for this?

 

A : Sorry for your inconvenience. Samsung is aware of this symptom which may appear on some limited Note8 devices and this issue has already been resolved with a software update.

Please update your Note8 device to the latest version via FOTA or Smart Switch PC.

Samsung always encourages users to keep software and apps updated to latest version.

And to open the Air command panel, detach the S Pen from the slot or hover the S Pen over the screen and press the S Pen button.
You can also tap the Air command icon with the S Pen.

Additionally, if air command is not activated even though your device is based on the latest software version, please check whether you had ever activated any menus in Accessibility.

Some features(i.e. Air view, Air command, Edge panels, Multi window) are not available while you are using specific menus of Accessibility.(i.e. Voice Assistant, Magnifier window, Magnification gestures.. etc.).

Air command icon disappear, cannot activate it even though S-Pen is detached from device.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

*Start from 15th - 20th February 2019,
Live chat operation hour will change
from 8am to 8pm due to server maintenance.
We apologize for any inconvenience caused.

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 22 8899For Mobile Devices, Samsung Pay, Samsung Smart Care

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Oversea

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us