Airdressers FAQs

Find answers to all your questions about Samsung Airdressers here.

  • Q. What is the Bespoke AirDresser?

    The Bespoke AirDresser is a premium garment care appliance that refreshes, dries, and deodorizes your clothes. It uses advanced airflow and steam to smooth wrinkles, remove odors, and sanitize fabrics, helping your clothes look and feel fresh.

  • Yes. The AI Dry feature senses your clothes’ moisture levels and adjusts the drying time to suit them, ensuring efficient and thorough drying. Functions update regularly to improve performance based on real user feedback.

  • Yes, you can control the Bespoke AirDresser remotely using the SmartThings app on your smartphone. This lets you start, pause, or monitor cycles from anywhere, making garment care more convenient and flexible.

    Note: SmartThings app is available on Android and iOS. A Wi-Fi connection and Samsung account are required.

  • To use the Space Dehumidification function, open the door and select the Space Dehumidification mode. The AirDresser will then draw in air from the room, remove moisture from it, and expel dry air. This helps reduce humidity in both your clothes and the surrounding space, keeping your clothes fresh and your room comfortable.

    Note: Availability varies by model.

  • Remove both water tanks from the AirDresser. Wipe the outsides clean with a cloth, and use a soft brush to gently clean the tank inlets and outlets. Before putting the tanks back, make sure they are completely dry.

  • Open the lint filter cover and remove the lint filter. Clean it under running water using a soft brush. Let the filter dry completely in a shaded area before putting it back. Replace the filter if it becomes damaged.

  • Use the Self Clean cycle regularly to clean the interior without scrubbing. Fill the refill tank with water, select Self Clean, and start the cycle.

    Note: The Self Clean cycle doesn’t remove mold or limestone. For best results, don’t stop the cycle or open the door until it’s finished.

  • The Heat Pump Drying feature uses low temperatures to dry clothes gently and efficiently, reducing the risk of shrinking or damage.

  • No. Just plug it into a power outlet to enjoy its full garment care functions. No separate water connection is needed.

  • Yes. The Hygiene Care feature uses high-temperature steam to reduces house mites and pollens from fabrics, helping maintain a cleaner environment.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Delivery options and pricing >

  • Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

    • • Delivery
    • • Recycling
    • • Installation

    Tip: Review the final price before confirming your order.

  • Yes. If you select Collection & Recycling at checkout, the service includes:

    • • Uninstalling and removing your old TV or large appliance
    • • Recycling or disposing of it responsibly

    Before we arrive, please:

    • • Disconnect the appliance
    • • Fully drain any water (if applicable)
    • • Ensure clear and easy access for collection

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn more >

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

    • • For change of mind: 14 days to notify + 14 days to return
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The returns policy >

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    Learn more >

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Reduced refund: May apply if the product is returned in a different condition.

    Return condition (Learn more) >

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A Bespoke AI Airdresser with a sleek two-door design stands against a plain background. A Bespoke AI Airdresser with a sleek two-door design stands against a plain background.