Water Purifiers FAQs

Find answers to all your questions about Samsung Water Purifiers here.

  • Q. What is the difference between a countertop and an under-sink water purifier?

    Countertop and under-sink water purifiers differ mainly in how they’re installed and where the filter is placed:

    • • Under-sink purifier: The filter is hidden under the sink, with only the faucet visible on the counter.
    • • Countertop purifier: The filter and water outlet are combined in a compact unit that sits directly on the counter.

  • Before installing a Samsung water purifier, keep these two points in mind:

    • • Sink countertop drilling: Under-sink models require a 25 mm hole for the main faucet and a 10 mm hole for the sub faucet. Countertop models need two 10 mm holes for the water hose.
    • • Water source compatibility: Samsung purifiers use UF (Ultrafiltration) filters, which are not suitable for use with groundwater.

    Note: Please note that a professional installer may refuse to install the product if the home setup does not meet the product's requirements.

  • Samsung purifiers maintain hygiene through automatic cleaning functions:

    • • Electrolytic water sterilization: Cleans the inner water hoses every 3 days.
    • • Auto-drain: Removes standing water every 4 hours of inactivity.
    • • SmartThings control: Lets you adjust the sterilization schedule through the app.
    • • Extra hygiene: The water outlet can be detached and rinsed under running water.

    Note: SmartThings is available only on certain models. It requires Wi-Fi, a Samsung account, and is compatible with Android and iOS.

  • You can purchase replacement filters (HAF-HIM) through the SmartThings app, Samsung.com, or any Samsung Electronics Service center.

  • Samsung water purifiers track your actual water usage and notify you via the SmartThings1 app when it’s time to replace the filter—either after 12 months or when 1,500 liters of water have been used. Filter replacement is simple and can be done by yourself.

  • You can check Samsung’s NSF2-certified3 results on the NSF Certification website::

    • • Samsung water purifiers use a 4-stage filtration system that removes 82 harmful substances, including microplastics4 and viruses5.
    • • Certified to eliminate 99.999% of norovirus6.

    Note: The NSF certified model name is RWP70a15def, which was certified according to NSF/ANSI 42, 53, 401 NSF/ANSI/CAN 372 test methods.

  • Use the SmartThings7 app to adjust your purifier’s water temperature and volume.

    You can set the temperature from 40°C to 90°C in 5°C increments8 and the volume from 50 ml to 1,000 ml in 10 ml increments.

  • Yes, Samsung water purifiers support voice control, but the functions vary by model:

    • • Under-sink models: You can set the dispense volume and temperature using voice commands with SmartThings9. For safety, automatic dispensing is disabled.
    • • Countertop models: Support direct voice-controlled dispensing without SmartThings. This works only when the built-in cup recognition sensor detects a cup.

  • When your Samsung water purifier is connected to the SmartThings7 app, you can:

    • • Operate and monitor the purifier remotely.
    • • Change settings and customize features.
    • • Receive alerts, such as filter replacement reminders, directly in the app.

  • After purchasing the Brewer Kit, attach it to the water outlet and connect it with SmartThings7.
    Activate Brewing Mode in the app, then add or remove brewing recipes to customize your experience.
    The Brewer Kit is available on Samsung.com.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Delivery options and pricing >

  • Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

    • • Delivery
    • • Recycling
    • • Installation

    Tip: Review the final price before confirming your order.

  • Yes. If you select Collection & Recycling at checkout, the service includes:

    • • Uninstalling and removing your old TV or large appliance
    • • Recycling or disposing of it responsibly

    Before we arrive, please:

    • • Disconnect the appliance
    • • Fully drain any water (if applicable)
    • • Ensure clear and easy access for collection

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn more >

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

    • • For change of mind: 14 days to notify + 14 days to return
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The returns policy >

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    Learn more >

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Reduced refund: May apply if the product is returned in a different condition.

    Return condition (Learn more) >

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A silver Samsung Water Purifier with a control panel is placed against a plain background. A silver Samsung Water Purifier with a control panel is placed against a plain background.

1. SmartThings is available only on some models and requires Wi-Fi, a Samsung account, and the app (Android or iOS).

2. NSF (NSF International) is accredited by ANSI and collaborates with WHO on food safety and water quality.

3. Certified model: RWPa4x2bcdey, tested to NSF/ANSI 42, 53, 401, and NSF/ANSI/CAN 372 standards.

4. Microplastics: Defined as plastic particles 0.5–1.0 ㎛.

5. Virus testing: Based on results from a domestic testing agency; results may vary with usage.

6. Norovirus testing: Based on results from NoroGen; real-world results may differ.

7. SmartThings is available only on select models and requires Wi-Fi, a Samsung account, and the app (Android or iOS).

8. Water volume and temperature may vary depending on your usage environment.

9. Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on country. Bixby recognizes selected languages and certain accents/dialects. The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. Some functions can be used after a software update, which can be done through SmartThings. To use the SmartThings function, you need to install and link the SmartThings App, which is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. The Bixby voice water outlet function only supports cold/purified water