Air Conditioners FAQs
Find answers to all your questions about Samsung Air Conditioners here.
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Q. Which type of air conditioner should I purchase?At Singapore, Samsung offers strong, efficient and quiet Single Split and Multi-Split Systems to cater to different rooms sizes. For a better experience, you may opt for our $1 RNPL to arrange for our Aircon Expert to visit your premises for advice.
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Q. What should I think about before buying a Samsung wall air conditioner?When buying a Samsung wall air conditioner, consider the following:
- • Airflow technology: Check if it uses WindFree or conventional cooling modes.
- • Energy efficiency: Look for models with good energy ratings to save on bills
- • Air filtration: Features that reduce dust and allergens for cleaner air.
- • Noise level: Quiet operation is important for comfort, especially in bedrooms.
- • Smart control: Compatibility with apps like SmartThings for remote control.
- • Ease of cleaning: Filters and parts should be easy to clean and maintain.
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Q. How is a WindFree AC different from a conventional AC?Samsung WindFree AC works differently from a conventional AC by gently spreading air for a comfortable, draft-free cooling experience.
- • WindFree AC: In addition to blowing direct air strongly, it gently spread cool air through thousands of tiny holes to maintain a even temperature without blowing.
- • Conventional AC: Blows air directly and strongly, which can cause uneven cooling and uncomfortable drafts.
This makes WindFree AC more comfortable and pleasant for indoor use. -
Q. What are the features and benefits of the Bespoke AI WindFree?The Bespoke AI WindFree offers advanced comfort and energy-saving features:
Combines WindFree cooling with AI-powered comfort for a customized experience.
AI Fast & Comfort Cooling1 automatically adjusts settings based on room conditions.
AI Energy Mode2 reduces power consumption.
Comfort Drying controls humidity without over-cooling the room, keeping your space dry and pleasant even in damp weather.
SmartThings app3 lets you control, schedule, and monitor energy use from your phone.
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Q. What AI functions do WindFree ACs have?Samsung WindFree air conditioners have smart AI functions that make cooling comfortable and efficient:
- • AI Fast & Comfort Cooling4: Analyses your usage patterns and room conditions to activate Fast Cooling and then switch to WindFree Cooling to maintain an ideal temperature.
- • AI Energy Mode5: Automatically adjusts cooling levels based on your habits and room conditions to save energy without sacrificing comfort.
- • SmartThings integration6: Allows you to control, schedule, and monitor your air conditioner remotely from your phone.
All these features work together with WindFree technology to keep your space cool and draft-free, while saving energy and making daily use easier. -
Q. How do I maintain a Samsung AC?
- • Clean the filters every two weeks or as needed to keep airflow smooth.
- • Wipe the indoor and outdoor units gently with a soft cloth to remove dust.
- • Clear any debris around the outdoor unit to ensure proper ventilation.
- • Have a professional technician authorized by Samsung inspect the coils, refrigerant, and gas levels once a year.
Product Manual or Service Center > -
Q. What should I check before installing a Samsung AC?Before installing a Samsung AC, check the following:
Make sure the space fits the indoor unit size with enough room for airflow.
Confirm the wall is strong enough to hold the unit securely.
Avoid placing near heat sources or blocking airflow.
For a better experience, you may opt for our $1 RNPL to arrange for our Aircon Expert to visit your premises for advice. -
Q. How do I choose AC capacity for my room?Choose an air conditioner with a BTU rating that matches your room size for efficient cooling without overworking the unit. For small rooms of around 20–25 m², look for models with 6,000–7,000 BTU. Medium rooms of 25–30 m² generally need 9,000–12,000 BTU. Larger spaces require higher BTU ratings. For best results, have a professional calculate the exact capacity needed based on your room’s layout, insulation, and sunlight
How to choose AC capacity for your room:
- • Match the BTU rating to your room size for efficient cooling without overworking the unit.
- • For small rooms (20–25 m²), look for models with 6,000–7,000 BTU.
- • Medium rooms (25–30 m²) generally need 9,000–12,000 BTU.
- • Larger rooms require higher BTU ratings accordingly.
For best accuracy, have a professional calculate the exact capacity based on your room’s layout, insulation, and sunlight exposure. -
Q. What do the Washable PM 1.0 and 4 in 1 PM 2.5 filters do differently in Samsung ACs?The PM 1.0 Filter line-up may differ between regions.
The Samsung’s washable PM 1.0 filter captures ultra-fine dust (1.0 μm) and has a micro fan to trap and remove particles. It’s washable and reusable.
The PM 2.5 filter captures larger particles (2.5 μm) and certain allergens, but usually needs replacing. -
Q. Where can I buy replacement parts for my Samsung air conditioner?Samsung air conditioners may need consumables like air filters (washable PM 1.0, PM 2.5, or deodorizing types) and remote control batteries (AA or AAA). Filters should be cleaned or replaced every few months, depending on usage and air quality. Always use genuine Samsung parts for best performance, available from Samsung’s official parts store, certified dealers, or trusted online shops.
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Q. What is an Inverter Air Conditioner?An Inverter model continuously adjusts the compressor's speed to maintain the set temperature (e.g., 24 degree Celcius) without constantly turning on and off. This uses less energy, provides more consistent temperature, and operates more quietly than non-inverter models.
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Q. What is the recommended aircon temperature setting for maximum efficiency?For comfort and efficiency, we recommend setting the temperature between 24 and 26 degree Celcius. Setting low temperature eg. 18 degree celcius will result in higher energy consumption, hence increasing electricity bill.
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Q. How often should I clean the air conditioner filters?Clean the air conditioner filters about every 2 weeks, or more often if you have pets, live in a dusty environment, or use the unit frequently. Clogged filters can block airflow, reduce efficiency, and affect air quality. Check your manual for guidance, as some models may display a “CF” (Clean Filter) indicator as a reminder.
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Q. Can I clean the air conditioner filters myself?Yes. Most Samsung AC filters are washable. Remove the filter, rinse it with water, avoid harsh detergents, and let it dry completely before reinstalling. Always follow your user manual for correct steps.
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Q. When should I replace the air filter?Replace a disposable air filter every 3–6 months, or sooner if it looks dirty, airflow drops, or odors appear. Some models use washable filters—clean and fully dry them before reinstalling. Always check your model’s manual for the recommended interval.
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Q. How do I use the self-cleaning function?Activate the self-clean mode via the remote or control panel. This feature dries the internal parts to prevent mold and odors.
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Q. How do I connect my Samsung air conditioner to SmartThings?How to connect your Samsung air conditioner to SmartThings:
- • Make sure your AC is compatible with SmartThings.
- • Install the SmartThings app on your phone and sign in. The SmartThings app is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
- • Put the air conditioner into pairing mode (follow the app’s on-screen instructions, scan the QR code on the unit, or enter the model number).
- • Connect the AC to your 2.4 GHz Wi-Fi network.
- • Complete the setup inside the app.
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Q. What should I do if the remote control stops working?
- • Charge or replace the remote batteries and make sure nothing blocks the signal.
- • Avoid bright fluorescent/neon light near the receiver.
- • Try re-pairing if the model supports it.
Note: If the problem continues, visit Samsung Support for help.
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Q. What should I do if the air conditioner stops working?
- • Check power to the indoor unit and breaker/RCD.
- • Make sure the Timed Off or Sleep function isn’t enabled.
- • Power the unit off/on for a soft reset.
Note: If the problem continues (or shows an error code), note the code, visit Samsung Support for help.
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Q. What does the warranty cover?The warranty coverage for Samsung air conditioners varies by region and model but generally includes defects in materials and workmanship for a specific period. To know the exact terms:
- • Check the warranty card that came with your AC.
- • Visit Samsung’s official website for regional warranty details.
This helps ensure you understand what is covered and the duration of your warranty.
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Q. What should I do if the indoor-unit indicator blinks continuously?A blinking light often means a protection or error condition. Try a power reset (turn OFF with the Power button or unplug for 1 minute, then ON).
Note: If the problem continues (or shows an error code), note the code, visit Samsung Support for help.
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Q. What should I do if odors are coming from the unit during regular operation?Ventilate the room and run Fan mode (3–4 hours). Remove odor sources near the return air. Clean the drain and wash the filters. Run Self/Auto Clean to dry the coil. Persistent odors may require professional cleaning of the indoor unit.
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Q. Why is my air conditioner leaking water?Most leaks come from a blocked or kinked drain hose or improper slope. Check that the hose is clear and correctly routed. If water still drips, stop use and schedule professional inspection/repair to prevent damage.
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Q. Why is my air conditioner making noise?
- • Some airflow and fan noise is normal, especially at startup.
- • Noise may travel through pipes if the pipe run is short or new.
- • Rattling sounds often mean loose panels; whistling may be caused by dust on the fan.
- • If noise is loud or unusual, have the unit cleaned or serviced by a professional authorised by Samsung.
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