Air Conditioners FAQs

Find answers to all your questions about Samsung Air Conditioners here.

  • Q. Which type of air conditioner should I purchase?

    At Singapore, Samsung offers strong, efficient and quiet Single Split and Multi-Split Systems to cater to different rooms sizes. For a better experience, you may opt for our $1 RNPL to arrange for our Aircon Expert to visit your premises for advice.
  • When buying a Samsung wall air conditioner, consider the following:

    • • Airflow technology: Check if it uses WindFree or conventional cooling modes.
    • • Energy efficiency: Look for models with good energy ratings to save on bills
    • • Air filtration: Features that reduce dust and allergens for cleaner air.
    • • Noise level: Quiet operation is important for comfort, especially in bedrooms.
    • • Smart control: Compatibility with apps like SmartThings for remote control.
    • • Ease of cleaning: Filters and parts should be easy to clean and maintain.
  • Samsung WindFree AC works differently from a conventional AC by gently spreading air for a comfortable, draft-free cooling experience.

    • • WindFree AC: In addition to blowing direct air strongly, it gently spread cool air through thousands of tiny holes to maintain a even temperature without blowing.
    • • Conventional AC: Blows air directly and strongly, which can cause uneven cooling and uncomfortable drafts.

    This makes WindFree AC more comfortable and pleasant for indoor use.
  • The Bespoke AI WindFree offers advanced comfort and energy-saving features:

    Combines WindFree cooling with AI-powered comfort for a customized experience.
    AI Fast & Comfort Cooling1 automatically adjusts settings based on room conditions.
    AI Energy Mode2 reduces power consumption.
    Comfort Drying controls humidity without over-cooling the room, keeping your space dry and pleasant even in damp weather.
    SmartThings app3 lets you control, schedule, and monitor energy use from your phone.
  • Samsung WindFree air conditioners have smart AI functions that make cooling comfortable and efficient:

    • • AI Fast & Comfort Cooling4: Analyses your usage patterns and room conditions to activate Fast Cooling and then switch to WindFree Cooling to maintain an ideal temperature.
    • • AI Energy Mode5: Automatically adjusts cooling levels based on your habits and room conditions to save energy without sacrificing comfort.
    • • SmartThings integration6: Allows you to control, schedule, and monitor your air conditioner remotely from your phone.

    All these features work together with WindFree technology to keep your space cool and draft-free, while saving energy and making daily use easier.
    • • Clean the filters every two weeks or as needed to keep airflow smooth.
    • • Wipe the indoor and outdoor units gently with a soft cloth to remove dust.
    • • Clear any debris around the outdoor unit to ensure proper ventilation.
    • • Have a professional technician authorized by Samsung inspect the coils, refrigerant, and gas levels once a year.

    Product Manual or Service Center >
  • Before installing a Samsung AC, check the following:

    Make sure the space fits the indoor unit size with enough room for airflow.
    Confirm the wall is strong enough to hold the unit securely.
    Avoid placing near heat sources or blocking airflow.
    For a better experience, you may opt for our $1 RNPL to arrange for our Aircon Expert to visit your premises for advice.
  • Choose an air conditioner with a BTU rating that matches your room size for efficient cooling without overworking the unit. For small rooms of around 20–25 m², look for models with 6,000–7,000 BTU. Medium rooms of 25–30 m² generally need 9,000–12,000 BTU. Larger spaces require higher BTU ratings. For best results, have a professional calculate the exact capacity needed based on your room’s layout, insulation, and sunlight

    How to choose AC capacity for your room:

    • • Match the BTU rating to your room size for efficient cooling without overworking the unit.
    • • For small rooms (20–25 m²), look for models with 6,000–7,000 BTU.
    • • Medium rooms (25–30 m²) generally need 9,000–12,000 BTU.
    • • Larger rooms require higher BTU ratings accordingly.

    For best accuracy, have a professional calculate the exact capacity based on your room’s layout, insulation, and sunlight exposure.
  • The PM 1.0 Filter line-up may differ between regions.
    The Samsung’s washable PM 1.0 filter captures ultra-fine dust (1.0 μm) and has a micro fan to trap and remove particles. It’s washable and reusable.

    The PM 2.5 filter captures larger particles (2.5 μm) and certain allergens, but usually needs replacing.
  • Samsung air conditioners may need consumables like air filters (washable PM 1.0, PM 2.5, or deodorizing types) and remote control batteries (AA or AAA). Filters should be cleaned or replaced every few months, depending on usage and air quality. Always use genuine Samsung parts for best performance, available from Samsung’s official parts store, certified dealers, or trusted online shops.
  • An Inverter model continuously adjusts the compressor's speed to maintain the set temperature (e.g., 24 degree Celcius) without constantly turning on and off. This uses less energy, provides more consistent temperature, and operates more quietly than non-inverter models.
  • For comfort and efficiency, we recommend setting the temperature between 24 and 26 degree Celcius. Setting low temperature eg. 18 degree celcius will result in higher energy consumption, hence increasing electricity bill.

Buying Guide

Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background. A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background.