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Smart Switch
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Receive a seamless transfer of contacts, photos, messages and more from your old device to your new galaxy with Samsung Smart Switch
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Windows Update Information
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At Your Service
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A portal to register your warranty, request for a callback, schedule an appointment at our Service Centres and much more
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Screen Replacement for Smartphones
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Find out what is the recommended pricing for screen replacement of your Galaxy device.
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Galaxy Z Premier Service
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Your Galaxy Fold and Galaxy Z Flip comes with specialized customer care services designed to deliver the best possible foldable experience to our valued customers.
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Service Terms and Conditions – Data Related
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Check out the latest Samsung Service T&Cs and Data Backup & Deletion Policy
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Galaxy Battery
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Check out how you can take better care of your battery through proper use and charge.
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Always-on care, for your device
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Seamless and trouble-free service for Galaxy customers through Samsung Members App and our 24/7 helpline
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Samsung Members
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Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. Download Samsung Members today from Google Play Store
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SmartThings FAQ
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Getting started with Samsung SmartThings for Android and iOS that let you easily control, monitor and automate your home from the comfort at anywhere
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Samsung Smart View
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Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV
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Keep your Samsung Account secure
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Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
*Covid-19 updates for Samsung Singapore community*
We hope you are keeping well as the Covid-19 situation continues to evolve. At Samsung, the health and well-being of our customers, colleagues, partners and the communities within which we operate is a top priority.
Singapore’s circuit breaker measures take effect from 7 April to 1 June, and we have made adjustments to our operations to ensure that we continue to serve you to the best of our ability.
*Samsung Customer Service*
Our Samsung Service Centres will continue to operate. You can find a centre near you here.
The centres will operate in adherence to safe distancing guidelines during the following hours:
Monday – Saturday: 11am to 7pm
Sunday and public holiday: 11am to 5pm
We have revised the operating hours for our call and live chat services as our call centre is operating with limited resources. The services are available daily based on the following operating hours:
Call: 8am to 8pm
Live Chat: 8am to 12am
For mobile device and Samsung apps enquiries: 1800-4252997(1800 GALAXY S)
For other product enquiries: 1800-7267864 (1800 SAMSUNG)
For Live Chat: Click here
Thank you for your patience and understanding during this time. We will continue to closely monitor the situation and adjust our operations as appropriate. Please take care of yourselves, your loved ones and our community.
The Samsung Singapore Team
Contact Us
Online
Monday to Sunday (Including Public Holidays)
8:00am to 12:00am
We'll respond within 3 to 5 working days of your request.
Contact the dedicated CEO's office.
Call
1800-4252997
(1800 GALAXY S)
1800-7267864
(1800 SAMSUNG)
For Mobile Device and Samsung App Enquiries
+65 69161260
For other Products Enquires
+65 69161261
Monday to Sunday (Including Public Holidays)
8:00am to 8:00pm
* For any printer related enquiries, please visit HP website .
Face-to-face support
Please take note on the revised operating hours for all our Service Centres from 7 April to 1 June 2020:
1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate
Monday to Saturday - 11:00am to 07:00pm
Sunday and Public Holiday - 11:00am to 05:00pm