How to Book a Service Centre Appointment
If you are having issues with your Galaxy device, need to repair your device or require face-to-face support from an expert, you can book an appointment at a Samsung Service Centre to get help from one of our service experts. Find out how you can book an appointment at a Samsung Service Centre near you.
Note: The steps below are specifically for Singapore only.
Appointment booking for mobile devices
To reduce waiting time, all mobile device customers are required to book an appointment before heading down to our service centres.
You may book an appointment through the following platforms:
Follow the detailed steps below on how to book an appointment on the respective platforms.
Step 1. Open the Samsung Members app on your Galaxy Device.
Step 2. Select the Get Help tab at the bottom.
Step 3. Scroll down and select Book Appointment.
Step 4. After reading the note, select OK.
Step 5. Tap on Select date.
Step 6. Select the date you want and tap OK.
Step 7. Tap on Select location.
Step 8. Tap on the drop-down arrow for SINGAPORE and select the service centre location you wish to visit. For example Plaza Singapura. You may tap on the map icon at the right side of each of them to view the exact address on Google Maps.
Step 9. Select a timing based on the available slots shown.
Step 10. Select Issues.
Step 11. Select the type of issue you are experiencing. For example, Software/performance.
Step 12. Enter your mobile number and select OK.
Step 13. Your appointment details will be shown in the next screen and you will receive an SMS once your booking is confirmed. You may show these details, your SMS notification or your email notification upon your visit to the service centre.
Step 1. Visit https://www.samsung.com/sg/support/your-service/main
Step 2. Press SIGN IN or if you don't have an account, press CREATE AN ACCOUNT.
Step 3. Sign in to your Samsung Account.
Step 4. Navigate to the Book an Appointment tab.
Step 5. Find the device with an issue and press BOOK AN APPOINTMENT.
Note: Your device has to first be registered under your Samsung Account.
Step 6. Select the type of issue you are facing.
Step 7. Enter a short description of your issue.
Step 8. Enter your mobile number and press NEXT.
Step 9. Enter your postal code to find the nearest service centre location.
Step 10. Select the date and time for the service centre location you wish to visit.
Step 11. Press Confirm.
Step 12. Your appointment details will be shown. You can show these details, your SMS notification or email notification upon your visit to the service centre.
What if I can't access my phone or Samsung account (e.g. screen spoilt)?
For exceptional cases where you can't access your phone or Samsung account (e.g. screen spoilt, can't use 2FA), you may contact us through the following channels to book an appointment:
- Live chat
- Call us at 1800-4252997
Do let our service professional know your situation and that you require help in booking an appointment.
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