Refrigerators FAQs

Find answers to all your questions about Samsung Refrigerators here.

  • Q. What is the difference between a side-by-side refrigerator and a french door refrigerator?

    What is the difference between a Side-by-Side refrigerator and a French Door refrigerator?
    The difference is in the layout of the doors and the compartments:

    Side-by-Side Refrigerator: Features two full-height doors that divide the unit vertically. The freezer is typically on the left, and the refrigerator is on the right. This layout offers eye-level access to both fresh and frozen items, but storage shelves are tall and narrow.

    French Door Refrigerator: Features two side-by-side doors on the top for the wide refrigerator compartment, and a single pull-out freezer drawer on the bottom. This layout is ideal for storing wide items like platters in the refrigerator section, and offers deep storage in the bottom freezer.

  • Samsung offers three main types of 2-door refrigerators, each with a different layout:

    • • Side-by-Side Refrigerator: Fridge and freezer compartments are positioned next to each other, providing easy access and generous door storage.
    • • Top-Freezer Refrigerator: The freezer is located above the fridge, keeping frozen items within easy reach while storing fresh food below.
    • • Bottom-Freezer Refrigerator: The fridge is placed above the freezer, offering convenient access to fresh food while keeping frozen items neatly stored below.

  • Choose a refrigerator size based on the space available in your kitchen. Measure the area carefully and ensure proper clearance, typically 10 cm on top and 5 cm at the sides and back. For capacity, consider the following:

    • • 1 - 2 people: 250–380 L
    • • 3 - 4 people: 350–530 L
    • • 5 or more: 440 L or larger

    Learn more

  • AI Hybrid Cooling uses AI to predict temperature changes after the fridge door opens or closes when AI Energy Mode is activated through the SmartThings app. This also allows deeper shelves without increasing the fridge’s external size, giving you more interior space.

  • Family Hub is a smart refrigerator with a large display and voice control, designed to keep your family connected and organised:

    • • Manage food and recipes with onscreen apps.
    • • Control smart home devices via Bixby voice commands.
    • • Share photos, notes, and calendars with family members.
    • • Enjoy entertainment like TV, music on the screen.

    Note: Certain functions require the SmartThings app available on Android and iOS devices, a Wi-Fi connection and a Samsung account.

  • Beverage Center™ is a built‑in water and beverage system inside the fridge, with a dispenser and an AutoFill Water Pitcher:

    • • Standard dispenser: Built inside the fridge with a detachable nozzle for easy cleaning and less contamination risk.
    • • AutoFill Water Pitcher (1.4L/48oz): BPA‑free, dishwasher‑safe, can fill large tumblers in one pour, and includes an infuser for fruits or herbs.
    • • Hygiene & safety: The pitcher is SGS-certified dishwasher-safe after 125 test cycles (BS EN 12875-1:2005) and is BPA-free.

  • Samsung offers five types of ice, which may vary by product model:

    • • Cubed Ice: The most common type, typically square or rectangular. Cools drinks quickly and melts at a moderate rate, preserving flavor.
    • • Ice Bites: Smaller, rectangular cubes that chill drinks rapidly and melt quickly—perfect for fast cooling.
    • • Sphere Ice: Large, spherical ice that melts slowly due to its low surface area, ideal for whiskey, cocktails, and premium beverages.
    • • Curved Ice: Smooth, curved pieces that look appealing and melt evenly, keeping drinks tasting fresh.
    • • Crushed Ice: Small, broken pieces perfect for smoothies, cocktails, and cold desserts, offering a refreshing texture.

  • AI Energy Mode adjusts compressor speed and defrost cycles based on usage and surroundings to reduce energy while maintaining cooling.

    Note: Cooling performance may feel slightly weaker, and frozen items might soften. This is normal and not a defect. To restore cooling, try turning AI Energy Mode off and then back on.

    Your refrigerator must be connected to the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  • SpaceMax™ technology uses thinner walls* to create more usable storage space without increasing the refrigerator’s external dimensions or reducing energy efficiency. The flat cooling duct at the back also minimizes ‘dead space,’ allowing for better storage layout.

    Compared to Samsung conventional models without SpaceMax™ technology.
    Video >

  • The ideal temperature settings are 3 degree Celcius for the Refrigerator and -19 degree Celcius for the Freezer. It can take up to 24 hours for a new or recently reset refrigerator to reach the set temperature.

  • Proper air circulation is essential to prevent overheating. We recommend a minimum clearance of 5 cm (50 mm) for the rear and sides, and 10 cm (100 mm) for the top of the refrigerator. This allows the heat from the compressor to dissipate efficiently.

  • Q. How long will it take for the ice maker to make ice after installation?

    After installation, wait at least 12 hours for the ice maker to start. Throw away the first 1 or 2 ice buckets to remove impurities in the water system.

  • Check and replace the water filter every 6 months or if you notice sediment, discoloration, or unusual taste or smell:

    • • Most Samsung fridges have a filter reminder light that turns red and sounds an alarm when it’s time to replace.
    • • Use only Samsung genuine filters to avoid damage. Purchase them at local Samsung service centers or Samsung.com.
    • • For detailed replace instructions, refer to your user manual.

  • Set the fridge to 2°C and 3°C, and the freezer to -19°C. Actual temperatures may vary with the season or your kitchen’s environment, so adjust the settings as needed to keep food fresh.

  • The Cool Select Pantry offers three temperature modes, each suited for different foods:

    • • Deli (about 5°C / 41°F): Best for foods like pineapple, lemon, avocado, and potato. Keeps items fresh for longer.
    • • Fresh (about 3°C / 38°F): Ideal for cucumbers, apples, oranges, grapes, zucchini, and corn. Maintains freshness for extended periods.
    • • Zero Zone (about 0°C / 32°F): Perfect for steaks, hard cheeses, cold cuts, bacon, and hot dogs. Keeps meat or fish fresh for longer.

    Note: Do not store fruits, vegetables, or leafy greens in the Zero Zone, as they may be damaged. Avoid placing glass bottles here, since they can break if frozen and cause injury.

  • Ice buildup can be caused by several factors:

    • • Humid air entering the freezer
    • • Damaged or poorly sealing door gasket
    • • Poor ventilation or blocked airflow

    To reduce ice buildup, try the following:

    • • Keep the freezer door fully closed and avoid frequent openings.
    • • Check and clean the door seals; replace if damaged.
    • • Clean the back of the refrigerator for better airflow.
    • • Avoid placing hot food directly into the freezer.

    For model-specific details, check your user manual or visit the Samsung Support website.

  • Log in to your Samsung account and go to My Page. Add your product if it’s not already registered.
    You’ll then see the remaining warranty period listed under My Products.

    My Products >

Buying Guide

Learn more
Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

View Products

View all
A silver Family Hub Refrigerator with a display screen on one door is standing against a plain background. A silver Family Hub Refrigerator with a display screen on one door is standing against a plain background.