Robot Vacuum Cleaners FAQs

Find answers to all your questions about Samsung Robot Vacuum Cleaners here.

  • Q. Does a robot vacuum cleaner work well on both carpets and hard floors?

    Yes. AI Floor Detect1 identifies carpeted areas, boosts suction for deep cleaning, and extends the side brush to reach edges and corners. It adjusts cleaning for low-pile, medium-pile, and hard floors, ensuring carpets look fresh without manual intervention.
  • Models equipped with AI features are super smart—they can help recognise and adapt to complex environments. They’re also intelligent enough to figure out certain objects and area types. This makes their cleaning process not only more precise but also incredibly efficient. So, you can just let them do their thing and enjoy a cleaner home with less effort!2
  • Yes. Bespoke AI Jet Bot Steam’s EasyPass Wheel feature lifts the body to cross thresholds, door frames, and thick rugs up to 45mm high without manual help, so cleaning continues smoothly9.
  • Bespoke AI Jet Bot features a Quiet Mode, which is ideal for open-plan homes or shared spaces where quiet is important.
  • You’ll need to empty the dustbin roughly every 2–3 months. The water tank should be refilled approximately every 4 days, or more frequently if you clean often, have a larger home, or live in a humid environment. Additionally, the waste tank should be replaced about every 6 days. The actual replacement intervals may vary depending on individual usage and environmental factors.
  • Control how you clean your home with just your voice13! Bespoke AI Jet Bot Steam comes with a built-in Samsung Bixby14 voice assistant, so you can simply tell it what you want it to do and it will do it. With just a few words, you can schedule when it works, tell it to start or stop cleaning, instruct it where to clean, have it empty its dustbin, locate its position and more. You can also provide instructions in more complex sentences, like “Stop cleaning and schedule to begin again tomorrow at 10am.”
  • The Bespoke AI Jet Bot Steam offers four cleaning modes in the SmartThings app. Choose Vacuum & Mop Together for speed, Mop after Vacuuming for thoroughness, or Vacuum-only / Mop-only when only one function is needed.
  • No, detergent is not required. The Bespoke AI Jet Bot steam line-ups use only steam generated from 100°C16 boiling water to clean and remove certain bacteria by 99.99%17. Additionally, they wash with 65°C18 hot water for a thorough clean, similar to hand-washing, and dry the mop pads with hot air, allowing for more hygienic mop pad management.
  • Sure, it is possible to reduce certain bacteria using steam alone. When the robot vacuum returns to the Clean Station Steam+ after mopping, hot steam is sprayed onto the mop pads.It removes 99.99%19 of certain bacteria to keep them sanitary and reduce unpleasant odors.
  • Our robot vacuum identifies the rooms in your home. As well as recognising objects20. It’s Spatial Recognition technology also intelligently identifies certain appliances and furniture items and shows them on the map while mapping them. It also automatically determines21 the layout and recommends names for each mapped area.
  • We can keep the corners & walls in your home really clean with a pop out side brush and a pop out mop. When our Bespoke AI Jet Bot steam line-ups detects a corner as it is cleaning against walls, a side brush is popped out to clean up dust in the area, without blind spots compared to an conventional robot vacuum cleaner. It can also extend a side mop and use it to mop closer to the wall, so it makes sure that the house is cleaned without leaving gaps22.
  • A Create Additional Map function lets us draw and save maps of many different spaces. dToF LiDAR sensor scans the shape and size of the room and identifies its location, even in a multi-floor house. When it is moved to another spot, it will recall the most suitable map among its saved maps. So we don’t need to move the charging dock or draw maps when we clean another area.
  • The AI Cleaning Mode (available on certain Bespoke Jet models) uses intelligent sensors to detect the type of floor (hard floor, low-pile carpet, high-pile carpet) and automatically optimises the suction power and brush speed. This maximises cleaning efficiency and helps conserve battery life by reducing power use by up to 21% when not needed.
  • Q. What is the best way to keep my Samsung Jet Bot clean?

    Samsung Jet Bot is designed so that it needs little upkeep from the owner, however it is still important to perform regular cleans and checks to prevent problems occurring. If you experience sensor issues, a reduction in cleaning performance or you suspect damage to the Jet Bot brush, try the cleaning steps outlined below to get the best performance out of your device.

    1. 1. Emptying the Dustbin
    2. 2. Cleaning the Clean Station: Replacing the dust bag
    3. 3. Cleaning the brush
    4. 4. Cleaning the sensor window
    5. 5. Cleaning the driving wheel

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  • If the Bespoke AI Jet Bot stops mid-clean:

    • • Low battery (Lo)
    : Manually charge the POWERbot by placing it on the docking station.
    • • When the Jet bot is stuck, jammed, or trapped
      If the Jet bot is stuck, jammed, or trapped in the main body while driving, or the driving wheel is lifted, it stops while displaying the notification (!).
  • Check if the Status Indicator is on.

    • • Check if the Bespoke AI Jet Bot ’s battery is discharged.
    • • When the Bespoke AI Jet Bot ’s Status Indicator turns and stays red, place the Bespoke AI Jet Bot manually on the Clean Station to charge it.
    • • When you manually charge the Bespoke AI Jet Bot because of the discharged battery, the buttons on the Bespoke AI Jet Bot do not work. When charging is partially complete (about 10-20 minutes), the bottons will work.

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  • When there’s too much dust in the Dustbin, suction power may weaken. Set the Jet Bot to Energy-Saving mode and empty the Dustbin.

    • • If the Brush at the bottom of the Bespoke AI Jet Bot is blocked by foreign matter, set the Jet Bot to Energy-Saving mode and remove foreign matter from the Brush.
    • • When noise suddenly increases, set the Jet Bot to Energy-Saving mode and empty the Dustbin

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  • You must download the SmartThings app available on Android and iOS devices.
    To check the compatibility of the SmartThings app with your smartphone, visit ‘Play Store’ or ‘App Store’.

    • • The supporting OS version for the SmartThings app may change later.
    • • For rooted smart devices, standard installation and use will not be guaranteed.
    • • Connect the Bespoke AI Jet Bot to a wireless router by referring to the SmartThings app of the user manual.

    A Wi-Fi connection and a Samsung account are required.

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  • If the Jet Bot Combo and the smartphone are not connected to the same wireless router, a response can be delayed depending on the network environment.

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    • • Check if there’s a power failure or whether the power plug is unplugged.
    • • Remove any obstacles around the Clean Station that may prevent the Jet Bot from returning to the Clean Station.
    • • When there’s foreign matter on the Charging Pins , clean them with a soft cloth, as charging can be affected.
    • • Clean the foreign matter off the Charging Pins.

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    • • Detach the Mop Spin Board and check for any debris caught or tangled to it. Remove the debris and resume cleaning.
    • • If the same problem occurs continuously, contact Customer Service.

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    • • Check and make sure the Brush Cover on the bottom is properly assembled.
    • • The rubber that sweeps away dust may make a sound due to friction with the floor, however it will disappear after a certain period of time.
    • • If the same problem occurs continuously, contact Customer Service.

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    • • Try restarting the SmartThings app.
    • • Disconnect and reconnect your smartphone from the wireless router.
    • • Activate and then deactivate the Energy-Saving mode, wait for a few minutes, and then open the SmartThings app again.

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    • • To create a map, you need to register the device first and then start creating a map with the SmartThings app.
    • • When the Bespoke AI Jet Bot starts cleaning from the Clean Station and completes cleaning one time in Auto Clean, a map is saved.

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    • • The Bespoke AI Jet Bot may fail to detect pet waste if it is located in the dead zone of the object recognition sensor.
    • • The Bespoke AI Jet Bot may fail to detect pet waste and recognize it as a debris that needs to be cleaned if it is smaller than 2 cm x 3 cm in size.
    • • The Bespoke AI Jet Botmay fail to detect pet waste if its color, pattern, or shape blends with the floor. Additionally, direct or reflected light may hinder its ability to recognise pet waste.

    ※ Software is updated regularly to improve object recognition performance.

    Support >

Buying Guide

Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A Jet Bot Combo AI is docked in its white charging station against a plain background. A Jet Bot Combo AI is docked in its white charging station against a plain background.