Q. What washer capacity do I need?

Choose your washer capacity based on your household size and laundry habits: • Singles or couples: 8–9 kg capacity is usually enough. • Mid size family with 3-4 pax: 10–13 kg capacity is usually enough. • Larger families or frequent laundry: 14–15 kg or more recommended.

Q. What is the "AI Ecobubble" technology?

AI Ecobubble is Samsung technology designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode. Learn more about AI Ecobubble >

Q. Are Samsung washing machines compatible with all types of detergents?

Only High Efficiency (HE) detergents should be used in Samsung washing machines. Using non-HE detergents can cause problems and may require running several empty cycles to clean out the machine.

Q. How can I check if a Samsung washer will fit in my home, and where can I find the necessary information on samsung.com?

Measure the space for your washer, making sure there’s clearance for doors and hoses. Also check the width of doorways and hallways it must pass through. On samsung.com, go to “Appliances,” select “Washing Machines,” and open a model page to see dimensions and installation requirements. Models with SpaceMax technology offer larger capacity in a compact design. Use the “Support” section for manuals and fit guides. Learn more about SpaceMax >

Q. Can I wash delicate fabrics like silk or wool in a Samsung washing machine?

Yes, Samsung washing machines can safely wash delicate fabrics like silk and wool. For extra care, use the delicate, wool or hand wash cycle, neutral mild detergent, and a mesh laundry bag. Always follow garment care labels and avoid wringing or twisting clothes after washing. To prevent wear, wash like fabrics together. Learn more about AI Wash >

Q. How do I use the automatic detergent dispensing feature?

Fill the detergent, softener, or bleach compartments in the dispenser drawer. The washer will release the right amount for each load. Follow your manual for setup and refilling instructions.

Q. Can I wash bulky items like comforters in a Samsung washing machine?

Yes, if your washer’s capacity and cycle support bulky items. Use the “Bulky” or “Bedding” cycle and avoid overloading to prevent damage.

Q. How do I connect my washing machine to the SmartThings app?

On your washer's control panel, look for the Smart Control or Wi-Fi button. Press and hold it until the Wi-Fi icon starts blinking. Then, open the SmartThings app on your phone, select the '+' to add a device, and follow the on-screen prompts. This allows remote control and monitoring.

Q. What is the benefit of the Hygiene Steam cycle?

The Hygiene Steam cycle releases steam from the bottom of the drum to thoroughly saturate the load. This deep-cleansing steam removes up to 99.99% of common bacteria and allergens (e.g., dust mites) without the need for high-temperature water, making it ideal for baby clothes and bedding.

Q. What should I do if my Samsung washing machine is not working properly?

First, check the user manual for troubleshooting steps. Note: If the problem continues, visit Samsung Support for help. If the problem continues, contact Samsung customer support or schedule a service appointment via the Samsung website.

Q. Why is there a bad smell coming from my washing machine?

A bad smell is often caused by detergent residue, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.

Q. My Samsung washing machine is very noisy. What could be the cause?

Noise may result from foreign objects, uneven load distribution, or improper installation. Check for items in the drum, adjust the load, and ensure the washer is level. Note: If the problem continues, visit Samsung Support for assistance.

Q. Where can I find the model and serial number of my Samsung washing machine?

The model and serial numbers are usually on a sticker at the back of the machine. This information is needed when booking repairs, registering your product, and claiming warranty service.

Q. How can I access user manuals and guides for my Samsung washing machine?

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?

Clean the detergent drawer regularly, check hoses for wear, and avoid overloading. Follow the user manual for maintenance instructions to keep your machine running efficiently.

Q. What should I do if my washing machine is leaking water?

Turn off and unplug the washer. Check for loose hoses, damaged seals, or overloading. Note: If the problem continues, visit Samsung Support for assistance.

Q. How often should I clean my Samsung washing machine?

Clean your washer every 1–2 months using a washing machine cleaner or a mix of vinegar and baking soda. This helps maintain performance and prevent buildup.

Q. What should I do if my washing machine is displaying an error code?

Refer to your user manual for the meaning of the code and follow the troubleshooting steps. Note: If the problem continues, visit Samsung Support for assistance.

Q. How can I update the software of my Samsung washing machine?

Most Samsung washing machines support software updates over Wi-Fi. Open the settings menu on your washer’s display, select Software Update, and follow the on-screen instructions. For exact steps, check your user manual. 1

Samsung Washer FAQ | Product, Shipping & Support

Washers FAQs

Find answers to all your questions about Samsung Washers here.

Q. What washer capacity do I need?
Choose your washer capacity based on your household size and laundry habits:
- • Singles or couples: 8–9 kg capacity is usually enough.
- • Mid size family with 3-4 pax: 10–13 kg capacity is usually enough.
- • Larger families or frequent laundry: 14–15 kg or more recommended.
Q. What is the "AI Ecobubble" technology?

AI Ecobubble is Samsung technology designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.

Learn more about AI Ecobubble >
Q. Are Samsung washing machines compatible with all types of detergents?

Only High Efficiency (HE) detergents should be used in Samsung washing machines. Using non-HE detergents can cause problems and may require running several empty cycles to clean out the machine.
Q. How can I check if a Samsung washer will fit in my home, and where can I find the necessary information on samsung.com?

Measure the space for your washer, making sure there’s clearance for doors and hoses. Also check the width of doorways and hallways it must pass through. On samsung.com, go to “Appliances,” select “Washing Machines,” and open a model page to see dimensions and installation requirements. Models with SpaceMax technology offer larger capacity in a compact design. Use the “Support” section for manuals and fit guides.

Learn more about SpaceMax >
Q. Can I wash delicate fabrics like silk or wool in a Samsung washing machine?

Yes, Samsung washing machines can safely wash delicate fabrics like silk and wool. For extra care, use the delicate, wool or hand wash cycle, neutral mild detergent, and a mesh laundry bag. Always follow garment care labels and avoid wringing or twisting clothes after washing. To prevent wear, wash like fabrics together.

Learn more about AI Wash >
Q. How do I use the automatic detergent dispensing feature?

Fill the detergent, softener, or bleach compartments in the dispenser drawer. The washer will release the right amount for each load. Follow your manual for setup and refilling instructions.
Q. Can I wash bulky items like comforters in a Samsung washing machine?

Yes, if your washer’s capacity and cycle support bulky items. Use the “Bulky” or “Bedding” cycle and avoid overloading to prevent damage.
Q. How do I connect my washing machine to the SmartThings app?

On your washer's control panel, look for the Smart Control or Wi-Fi button. Press and hold it until the Wi-Fi icon starts blinking. Then, open the SmartThings app on your phone, select the '+' to add a device, and follow the on-screen prompts. This allows remote control and monitoring.
Q. What is the benefit of the Hygiene Steam cycle?

The Hygiene Steam cycle releases steam from the bottom of the drum to thoroughly saturate the load. This deep-cleansing steam removes up to 99.99% of common bacteria and allergens (e.g., dust mites) without the need for high-temperature water, making it ideal for baby clothes and bedding.

Q. What should I do if my Samsung washing machine is not working properly?

First, check the user manual for troubleshooting steps.

Note: If the problem continues, visit Samsung Support for help. If the problem continues, contact Samsung customer support or schedule a service appointment via the Samsung website.
Q. Why is there a bad smell coming from my washing machine?

A bad smell is often caused by detergent residue, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.
Q. My Samsung washing machine is very noisy. What could be the cause?

Noise may result from foreign objects, uneven load distribution, or improper installation. Check for items in the drum, adjust the load, and ensure the washer is level.

Note: If the problem continues, visit Samsung Support for assistance.
Q. Where can I find the model and serial number of my Samsung washing machine?

The model and serial numbers are usually on a sticker at the back of the machine.
This information is needed when booking repairs, registering your product, and claiming warranty service.
Q. How can I access user manuals and guides for my Samsung washing machine?

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.
Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?

Clean the detergent drawer regularly, check hoses for wear, and avoid overloading. Follow the user manual for maintenance instructions to keep your machine running efficiently.
Q. What should I do if my washing machine is leaking water?

Turn off and unplug the washer. Check for loose hoses, damaged seals, or overloading.

Note: If the problem continues, visit Samsung Support for assistance.
Q. How often should I clean my Samsung washing machine?

Clean your washer every 1–2 months using a washing machine cleaner or a mix of vinegar and baking soda. This helps maintain performance and prevent buildup.
Q. What should I do if my washing machine is displaying an error code?

Refer to your user manual for the meaning of the code and follow the troubleshooting steps.

Note: If the problem continues, visit Samsung Support for assistance.
Q. How can I update the software of my Samsung washing machine?

Most Samsung washing machines support software updates over Wi-Fi. Open the settings menu on your washer’s display, select Software Update, and follow the on-screen instructions. For exact steps, check your user manual.¹

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A front-load Bespoke AI Laundry Washer with a digital display stands against a plain background.

Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.