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Samsung Live Shop
Frequently Asked Questions
Check out the FAQs below.
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How do I buy the new Galaxy Z Series?Go to www.samsung.com/sg/smartphones/galaxy-z-fold7/buy/ for Galaxy Z Fold7 and www.samsung.com/sg/smartphones/galaxy-z-flip7/buy/ for Galaxy Z Flip7, select the product you wish to purchase and click on “Buy now".
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What should I do if I'm having trouble placing an order?For any technical difficulties on our website, please call ☎ 1800-7267864 (1800 Samsung) and select option 8 for assistance or start a live chat with us here. (https://www.samsung.com/sg/support/contact/#start-chat).
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How to trade in my old device and save on my new Galaxy?a) Add your desired device to your Cart and request to Trade In.
b) Fill in the details of your Trade In device brand, model and capacity.
c) Answer the diagnostic questionnaire based on the condition of the Trade In device to obtain the Trade In value.
d) Trade-in value and Token value (if any) is deducted from the new device value.
e) Proceed with ‘Checkout’ and make payment.
f) Your order has been placed and your new device will be delivered to you shortly using our courier service.
g) Upon one (1) working day after receiving new device, Customer Support shall contact you to verify your details and schedule a pick-up of your Trade In device. You are required to hand over your Trade In device within three (3) business days upon receiving new device.
h) Final verification is carried out during device pick up. Should the courier staff find any major mismatch between the actual and declared condition of the device, the courier staff will not proceed with the collection of the old device. You will be charged back the Trade In value and Token value (if any). Find out more information at https://www.samsung.com/sg/shop-faq/trade-in/ -
How to enjoy 0% instalments payment option?Enjoy interest-free monthly instalment options during checkout when the value is above $500, using:
- UOB & OCBC credit cards: 6, 12, 24, 36 months' tenure
- DBS credit cards: 3, 6, 12 months' tenure
- Standard Chartered Bank VISA credit cards: 3, 6, 9, 12 months' tenure
Find out more information at https://www.samsung.com/sg/shop-faq/payment-and-financing/what-are-the-available-financing-programs/
*This Promo is: (i) valid from 1 Aug 2025, 12:00 a.m. to 5 Sept 2025, 11:59 p.m. ; and (ii) only applicable to customers who pre-order the new Galaxy Z Fold7 | Z Flip7 | Z Flip7 FE. Trade-in values: (a) are based on prevailing values on the date of trade-in; and (b) may vary depending on the condition of the relevant device(s). Samsung reserves the right to amend the list of eligible devices and/or their trade-in values at any time without prior notice. Up to $180 e-voucher may be used to purchase selected Galaxy Tab, Watch, Buds devices and accessories only. Samsung reserves the right to amend these Terms and Conditions and/or amend or withdraw this Promo at any time without prior notice and without assigning any reasons.\
#This Promo is: (i) valid from 1 Aug 2025, 12:00 a.m. to 5 Sept 2025, 11:59 p.m. ; and (ii) only applicable for watch devices eligible for trade-in. Trade-in values: (a) are based on prevailing values on the date of trade-in; and (b) may vary depending on the condition of the relevant device(s). Samsung reserves the right to amend the list of eligible devices and/or their trade-in values at any time without prior notice. Samsung reserves the right to amend these Terms and Conditions and/or amend or withdraw this Promo at any time without prior notice and without assigning any reasons.
~This Promo is valid from 1 Aug 2025, 12:00 a.m. to 5 Sept 2025, 11:59 p.m. While stocks last. Customers who purchase a Galaxy Z Fold7, Z Flip7, or Z Flip7 FE smartphone in a single transaction with the following eligible products will enjoy the respective discounts: i) 30% off Galaxy Buds3 Series, Tab S10 Series, Tab S10 FE, Tab S9 Series, Tab A9+ and Tab S6 Lite; ii) 30% off Galaxy Z Fold7 / Z Flip7 / Z Flip7 FE cases and accessories, and Galaxy Watch8 Series accessories; and iii) 20% off Galaxy Watch Ultra, Watch8 Series and Galaxy Ring. Not stackable with other offers and/or promotions. Samsung reserves the right to amend these Terms and Conditions and/or amend or withdraw this Promo at any time without prior notice and without assigning any reasons.