Certified care by
Samsung experts
Get peace of mind with extended warranty, now enhanced.
Get extended warranty with Samsung Care+ for your appliances, starting from just $2/month!
Enjoy enhanced protection with Samsung Care+ Premium for your appliances and home entertainment devices from just additional $2/month.
Key benefits at a glance
Up to 5 years extended warranty
Remote troubleshooting support
Complimentary service accessory
(Samsung Care+ Premium exclusive)
Health check & Maintenance service
(Samsung Care+ Premium exclusive for Appliances)
Exclusive discounts on products and repairs
(Samsung Care+ Premium exclusive for home entertainment devices)
| TV | Basic warranty (comes with purchase) |
Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
1 year +2 years with online registration |
Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. |
✓ | ✓ |
15% on accidental panel damage repair Accidentally damaged your panels? Enjoy a one-time 15% discount for your new panel. |
- | ✓ |
Exclusive soundbar offer Get 20% off your next Soundbar purchase on Samsung Online Store to complete your premium entertainment set-up. |
- | ✓ |
Remote control replacement Issue with your remote control? Let us troubleshoot, with free replacement provided for any faulty remote control. |
Free replacement within first 6 months | Up to 2 free replacements within coverage period |
| Sound Devices | Basic warranty (comes with purchase) |
Samsung Care+ |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 3 years of protection against unexpected repairs and breakdowns. |
1 year | Up to 3 years |
| Air Conditioner | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
1 year | Up to 5 years | Up to 5 years |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full diagnostics, including gas leakage checks - Thorough cleaning and maintenance of the blower, drainage pipe, evaporator coil, filter, and water tray |
- | - | 1+2 years: 9 appointments 1+3 years: 13 appointments 1+4 years: 17 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. |
- | - | ✓ |
| Washer | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. Only applicable for selected models with SmartThings app compatibility. |
- | ✓ | ✓ |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full device diagnosis - Thorough cleaning and maintenance of the debris filter, detergent dispenser, and door area (including gasket) |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Complimentary drum cleaning kit Keep your washer in top shape with a specially formulated detergent that deep-cleans the drum for improved hygiene and long-lasting performance. |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. |
- | - | ✓ |
| Dryer | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. Only applicable for selected models with SmartThings app compatibility. |
- | ✓ | ✓ |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full device diagnosis - Thorough cleaning and maintenance of the door area (including gasket), heat exchanger, and lint filter |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. |
- | - | ✓ |
| Washer-Dryer Combo | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. Only applicable for selected models with SmartThings app compatibility. |
- | ✓ | ✓ |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full device diagnosis - Thorough cleaning and maintenance of the debris filter, detergent dispenser, door area (including gasket), heat exchanger (for dryer), and lint filter (for dryer) |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Complimentary drum cleaning kit Keep your washer in top shape with a specially formulated detergent that deep-cleans the drum for improved hygiene and long-lasting performance. |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. |
- | - | ✓ |
| Refrigerator | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. Only applicable for selected models with SmartThings app compatibility. |
- | ✓ | ✓ |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full device diagnosis, including door and leg alignment checks - Thorough cleaning and maintenance of the back cover and condenser coil |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Complimentary Water Filter Replacement Keep your water fresh and clean with a free filter replacement for these models: RF65DG9HC4B1SS, RF49C5103B1/SS, RF49C5103S9/SS |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. |
- | - | ✓ |
| Kitchen Appliances | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. Only applicable for selected models with SmartThings app compatibility. |
- | ✓ | ✓ |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full device diagnosis - Thorough cleaning and maintenance of the product exterior and interior (for oven) and oil filter (for hood) |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Complimentary Charcoal Filter Replacement Keep your air fresh with a free charcoal filter replacement for these models: NK36C5070US/UR, NK36C5703TS/SP, NK36CB665WWHSP |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. Only applicable for selected models with SmartThings app compatibility. |
- | - | ✓ |
| AirDresser | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | Up to 5 years |
Remote troubleshooting support Get expert help from wherever you are. Our team can remotely diagnose potential issues on compatible devices, saving you time and effort. Only applicable for selected models with SmartThings app compatibility. |
- | ✓ | ✓ |
Health check & Maintenance service Keep your device running smoothly with expert care that includes: - Full device diagnosis - Thorough cleaning and maintenance of the lint filter, product exterior and water filter |
- | - | 2+1 years: 1 appointment 2+2 years: 1 appointment 2+3 years: 2 appointments |
Monthly Home Care Report Stay informed with a personalised view of your device usage and energy consumption to help you live more efficiently and save more. |
- | - | ✓ |
| Vacuum Cleaner | Basic warranty (comes with purchase) |
Samsung Care+ | Samsung Care+ Premium |
Extended warranty Your Samsung device deserves care that lasts. Enjoy long-term peace of mind with up to 5 years of protection against unexpected repairs and breakdowns. |
2 years | Up to 5 years | N/A |
How to buy
1. Buy your product from Samsung.com
Choose your new TV or Home Appliance and add it to your cart.
2. Add Samsung Care+ during checkout
Only available for purchase online with an eligible product
3. Finalise your order
Check your order information and complete your purchase on Samsung.com
Shop from our current list of eligible products
Contact us here.
Call 1800-7267864 (1800 Samsung) or
start a live chat with us here
Make a claim or check your coverage.
For more information, go to www.samsung.com/sg/support/
Frequently Asked Questions
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1. What is Samsung Care+ for Appliances and Home Entertainment products?Samsung Care+ for Appliances and Home Entertainment products is a service plan to extend the warranty coverage duration for your consumer electronic product.
-
2. What is Samsung Care+ Premium for Appliances and Home Entertainment products?Samsung Care+ Premium for Appliances and Home Entertainment products is a service plan with the following benefits
(a) Warranty Coverage Duration Extension
(b) Maintenance Services (Only applicable for selected Digital Appliances. Please refer to full T&Cs here.)
(c) Complimentary Service Accessory (Only for hood and selected refrigerators. Please refer to full T&Cs here.)
(d) Complimentary Drum Cleaning Kit (Only for Washer / Dryer / Washer-Dryer)
(e) Up to 2 free Remote Control Replacement (Only applicable for TVs, for faulty remote controls only)
(f) (f) One-time 15% discount on accidental panel damage repair (Only applicable for TVs) -
3. What Samsung Appliances and Home Entertainment products can I purchase Samsung Care+ or Samsung Care+ Premium for?You can purchase Samsung Care+ or Samsung Care+ Premium for Appliances and Home Entertainment products for the following products:
Samsung Care+ or Samsung Care+ Premium:
(a) Air Conditioner
(b) Washer
(c) Dryer
(d) Washer-Dryer Combo
(e) Refrigerator
(f) Kitchen Appliances (Hood & Oven only)
(g) AirDresser
Samsung Care+ Premium only:
(h) All Television models
Samsung Care+ only
(i) Vacuum Cleaner
(j) Selected Soundbars (Q-Series and Ultra Slim series only) -
4. What are the differences between Samsung Care+ and Samsung Care+ Premium for Appliances and Home Entertainment products?Please refer to the “key benefits” for the full comparison.
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5. I have recently purchased a Samsung Appliance/ Home Entertainment product, but did not purchase Samsung Care+ or Samsung Care+ Premium for Appliances and Home Entertainment products. Can I purchase it at a later date?No, you will only be able to purchase Samsung Care+ and Samsung Care+ Premium at the point of your device purchase.
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6. When does the service coverage for Samsung Care+ and Samsung Care+ Premium for Appliances and Home Entertainment products begin?The service coverage begins from the date of delivery of your product.
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7. Do I have to pay a request fee when I submit a service request for my product?No additional service request fees for the eligible benefits for Samsung Care+ and Samsung Care+ Premium for Appliances and Home Entertainment products during the service plan’s active period.
However, additional fees such as labour and transport fees might be charged. Please refer to the Warranty Information for the scope of warranty. -
8. Can I renew or extend the Samsung Care+ and Samsung Care+ Premium plan for my eligible products once coverage ends?No, this service is not available for renewal or extension once the purchased coverage ends.
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9. Can I cancel Samsung Care+ or Samsung Care+ Premium for Appliances and Home Entertainment products?No, no cancellation or refund will be provided after your purchase.
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10. What is not covered under Samsung Care+ and Samsung Care+ Premium for Appliances and Home Entertainment products?Please refer to our Terms and Conditions for a complete list of exclusions.
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11. How can I request for the benefits or services for my Samsung Care+ and Samsung Care+ Premium for Appliances and Home Entertainment products?Please call our hotline at 1800-7267864 (1800 Samsung) or start a live chat with us here to request for the services.
