Samsung SmartThings Arrival Sensor

Home Smart Home

With a hub at its heart, a smart home allows you to remotely control an ecosystem of wireless connected devices. From automated routines to security functions, and even boosting your home's Wi-Fi® coverage, the possibilities are endless.

Watch how you can experience absolute peace of mind and convenience when you transform your home sweet home, into a home smart home.

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Create your own smart home hub

SmartThings works seamlessly with Samsung Connect Home / Connect Home Pro to create your smart home. Now you can remotely automate and monitor a wide range of Samsung home appliances1 and third party devices1 through the SmartThings App.

Works as a hub. Smart Things
SmartThings Camera
SmartThings
Camera
SmartThings Button
SmartThings
Button
SmartThings Water Leak Sensor
SmartThings
Water Leak Sensor
Samsung Connect Home
Samsung
Connect Home
SmartThings Multipurpose Sensor
SmartThings
Multipurpose Sensor
Samsung Connect Home
Samsung
Connect Home
SmartThings Motion Sensor
SmartThings
Motion Sensor
SmartThings Arrival Sensor
SmartThings
Arrival Sensor
Samsung SmartThings Logo

Take control with just an app

Control your devices and appliances whether you're at home or out of the house, and get notifications on what's happening at home no matter where you are, all with the SmartThings App.

Learn More
Take control with just an app

Enjoy corner-to-corner Wi-Fi® coverage3

WiFi Mesh+WiFi Mesh=Wi-Fi® Mesh

Connect every part of your home and say goodbye to Wi-Fi® dead zones by adding a second Samsung Connect Home / Connect Home Pro to your existing hub. This intelligent mesh configuration lets you stay online and connected while you watch your favourite movies or chat with your friends, interruption-free, no matter where you are at home.

Learn More   Watch Video
Enjoy corner-to-corner  Wi-Fi® coverage

Frequently Asked Questions

  • Overview
  • Getting Started
  • SmartThings App
  • SmartThings Sensors
  • Supported Devices
  • Troubleshooting & Support
What is a Smart Home?
Smart Home is a term that refers to modern homes that have appliances; lighting and/or electronic devices that can be controlled remotely by the owner, often via mobile app. Smart home-enabled devices can also operate in conjunction with other devices in the home and communicate information to other smart devices.
What is Samsung Connect Home?
Samsung Connect Home is a Wi-Fi®-enabled network hub that connects smart devices to it and each other. With the SmartThings app, you'll be able to easily control your suite of connected appliances remotely.

There are two models:
- Samsung Connect Home (ET-WV521)
- Samsung Connect Home Pro (ET-WV531)

Samsung Connect Home can also function as a Wi-Fi® router and provides a Wi-Fi® mesh repeater. Just connect two or more Samsung Connect Home hubs together to create the Wi-Fi® mesh ecosystem!
What is the difference between Connect Home and Connect Home Pro?
The core functionality between the two models is the same, and both models offer corner-to-corner Wi-Fi® coverage for homes up to 1,500sq ft*. However, the Samsung Connect Home Pro and Home models are optimised for performance under different processor and speed specifications, depending on the requirements of individual homes.

* Wi-Fi® connection stability and coverage will vary depending on environment, home configuration and layout, and other surrounding factors and conditions.
Can I switch between 2.4GHz and 5GHz?
The Samsung Connect Home and Samsung Connect Home Pro create both a 2.4GHz and 5GHz network automatically, grouped together under one network name (SSID).
If a device supports only 2.4GHz, the Wi-Fi® hub will automatically connect to that frequency.
If a device supports both 2.4GHz and 5GHz, The Samsung Connect Home and Samsung Connect Home Pro will dynamically connect the device to the stronger frequency depending on range and network traffic.
Will Samsung Connect work without internet access?
No, since all commands receive and transmit through the cloud, thus internet access is mandatory for Samsung Connect to work.
How does Samsung Connect work?
Samsung Connect Home Wi-Fi® hub will require constant internet connectivity network between the cloud server and the mobile app. The SmartThings App allows users to view real-time device status and perform smart automation control with their paired smart devices or home appliances.
What is the warranty for Samsung Connect Home & Connect Home Pro?
Your Samsung Connect Home Pro and Connect Home Pro come with 2 years' local warranty support.

If your device is found to be defective during the warranty period, you can call 1800-4252997 (1800-GALAXYS) for troubleshooting support. You will be required to produce proof of purchase when claiming for warranty.
I am interested, how do I get started?
Your smart home needs a brain, so first get yourself a Connect Home. It will allow you to connect wirelessly with a wide range of smart devices and makes them work together. Based on your needs, you decide what smart devices are suitable, for e.g. SmartThings devices.

After you have all your devices ready, all you need to do is to download the SmartThings App on your compatible mobile phone and register for Samsung account. Follow the instructions on setting up in the app and you’re done.

Here’s a video to show you how easy it is:
Getting started – setting up hub

SmartThings App is available on Google PlayTM and iOSTM App Store.
How do I use it?
After you have successfully set up your Connect Home, you can begin to add and register your smart home appliances/devices from the supported device catalogue in the SmartThings App.

Samsung Connect Home works with a wide range of connected devices, including lights, cameras, locks, sensors, and more.

Depending on your needs, we also have a range of Samsung SmartThings devices that can be easily added to setup your smart home.

Here is a video to show you how to get started:
Pairing Motion Sensor
What is SmartThings App?
The SmartThings App lets you easily control, monitor, and automate your home from anywhere in the world. You can connect your compatible Samsung home appliances, TVs, and speakers to the app. With Samsung Connect Home, you can connect with a wide range of connected devices, including lights, cameras, locks, sensors, and more.
What are the requirements to use and install SmartThings App?
SmartThings App will require user to login using Samsung Account, including iOSTM users. You can simply create the account with an email ID.

SmartThings App is optimised for Samsung smartphones and some features may be limited when used with other brands' smartphones. SmartThings App can be used with AndroidTM 6.0 or later and iOSTM version 10 and later.

App Permissions
To fully provide you our services, we need your permission to access the items described below. You can still enjoy the basic features of our services without granting optional access permissions.

[Required access permissions]
- Contacts: Verify user information that will be delivered while transferring files.
- Location: Find nearby devices using Bluetooth®, BLE, or Wi-Fi®.
- Storage: Save/use plug-in and app data.

[Optional access permissions]
- Camera: Scan QR codes.
- Microphone: Used to provide voice control function using microphone.
- Phone: Update the app and determine the user’s country.
What are the features that I should know about?
Learn more here.
How to view or turn on/off notifications in SmartThings App?
Step 1: From the home screen, tap the vertical three dots on top right > Notifications
Step 2: Tap the three dots on top right > Notification settings
Step 3: Toggle ALLOW NOTIFICATIONS on or off
What is Samsung SmartThings?
Samsung SmartThings is a leading open platform for consumer IoT, bringing together developers, device makers, and service providers to make the world smarter.
It’s the easiest way for consumers to turn their home into a smart home.

Below is an overview of SmartThings Sensors that are available:
- Samsung SmartThings Multipurpose Sensor
- Samsung SmartThings Motion Sensor
- Samsung SmartThings Arrival Sensor
- Samsung SmartThings Water Leak Sensor
- Samsung SmartThings Outlet
- Samsung SmartThings Button
- SmartThings Camera
What is Samsung SmartThings Multipurpose Sensor?
Samsung SmartThings Multipurpose Sensor
  • Check whether you closed the front door, window, or garage.
  • Receive an alert if doors or windows open unexpectedly.
  • Set connected lights, speakers, and cameras to turn on and off as you open doors or windows, or when the temperature changes.
  • And much more.
Requires a Connect Home
What is Samsung SmartThings Motion Sensor?
Samsung SmartThings Motion Sensor
  • Receive an alert if there's unexpected movement in your home.
  • Receive an alert if children access dangerous or off-limit areas.
  • Set connected lights, speakers, and cameras to turn on or off when motion is detected, or when the temperature changes.
  • And much more.
Requires a Connect Home
What is Samsung SmartThings Arrival Sensor?
Samsung SmartThings Arrival Sensor
  • Know when people, pets, and cars arrive or leave home.
  • Receive an alert if your pet unexpectedly leaves home.
  • Set connected lights, speakers, and cameras to turn on or off as people come and go.
  • And much more.
Requires a Connect Home
What is Samsung SmartThings Water Leak Sensor?
Samsung SmartThings Water Leak Sensor
  • Receive an alert when there's a leak in your home.
  • Set connected lights to turn on if there's a leak in your home.
  • And much more.
Requires a Connect Home
What is Samsung SmartThings Outlet?
Samsung SmartThings Outlet
  • Control lights, electronics, and small appliances from anywhere.
  • Monitor whether lights, electronics, and small appliances are on or off.
  • Set lights, electronics, and small appliances to run on and off at different times of the day.
  • And much more.
Requires a Connect Home
What is Samsung SmartThings Button?
Samsung SmartThings Button
  • Control lights, speakers, televisions, cameras, and other connected electronics with the touch of a button.
  • Customise smart sequences. For example, turn on the lights, television, and air-conditioner at the same time.
  • And much more.
Requires a Connect Home
What is SmartThings Camera?
Samsung SmartThings Camera
  • Keep an eye on your smart home wherever you are.
  • Monitor your home day or night with live video.
  • Receive alerts and recordings if there’s unexpected activity.
  • And much more.
Requires a Connect Home
What are the devices supported by SmartThings App?
Please check https://www.samsung.com/sg/support/mobile-devices/what-devices-are-compatible-with-samsung-smartthings/ for the list of supported devices.
When Samsung Connect Home is not being discovered
If your Samsung Connect Home isn't being discovered, perform these steps:

  • - Confirm the Wi-Fi® Hub is plugged in with the Ethernet and power cables, and the LED is blinking red/green
  • - Confirm the Ethernet is plugged into the IN port (not the OUT port)
  • - Confirm SmartThings App is being used
  • - Confirm the mobile is within 5 ft of the Wi-Fi® Hub
  • - Confirm the mobile device is connected to a different source of Wi-Fi® or mobile data. Switch from one to the other if connectivity is poor
  • - iOSTM doesn't support "easy setup" automatic discovery. If using iOSTM, confirm that the plus icon is tapped and selected Wi-Fi® Hub from the catalog
  • - Power cycle the modem in order to update the MAC address of the router
  • - Factory reset the Wi-Fi® Hub by holding the Reset button for approximately 10 seconds. The LED will go dark, then blinking green, then blinking red/green
Devices are working on Wi-Fi®, but won't communicate with each other
This can happen when the Wi-Fi® Hub creates its own network instead of connecting to an existing network, creating two networks. This scenario is called Double NAT and can happen when:

1. The Wi-Fi® Hub is plugged into a router/modem combo

- The Wi-Fi® Hub should be placed into Bridge mode to connect to the existing network (Tap Devices > Wi-Fi® Hub > Tap the three dots in the top right and tap Network settings > Bridge > Switch)

2. A second Wi-Fi® Hub was set up while plugged into Ethernet (instead of connecting wirelessly to the first Wi-Fi® Hub to create a mesh network)

- Delete the second Wi-Fi® Hub from the app, unplug the Ethernet and tap the plus icon in the app to set it up as a sub Hub
My SmartThings Multipurpose Sensor is not connecting, what do I do?
If your Multipurpose sensor is not connecting after initial setup, ensure that SmartThings Hub is installed and follow these steps:

1. Delete the sensor

Tap Devices at the bottom center > Select the Three Dots icon at the top right > Edit > Remove the device using the minus sign on the right > Confirm delete

2. Reset the sensor

  • a. Tap Add device > Add Device Manually > Multi-functional sensor > Samsung SmartThings
  • b. While the Connect Home is searching, hold down the Connect button on the Multipurpose Sensor for 5 seconds
  • c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Hub

3. How far away is the sensor from the Connect Home?

  • a. Bring the sensor within 10-feet (3-meters) of the Connect Home and try the reset and repeat the steps detailed in Setup. Confirm the sensor is working
  • b. Move to the final location and confirm it continues operating

4. Confirm the LED is blinking
My Samsung SmartThings Outlet is not showing the correct status.
If your Samsung SmartThings Outlet is showing the incorrect status, follow these steps:

1. Tap Refresh on the device page

2. Toggle the outlet on and off manually and via the mobile app

3. How far away from the Connect Home is the outlet? If you bring it closer and turn the outlet on and off, does it update the status correctly?

4. Remove the Outlet from the Connect Home, reset, and reconnect it

  • a. Tap My Devices in the SmartThings App
  • b. Tap the menu icon in the top right > Delete Devices > Select the Outlet
  • c. Unplug the outlet
  • d. Tap + > Add device manually > Outlets > Samsung SmartThings
  • e. Hold the button down on the outlet and plug it in
  • f. Once the LED on the outlet turns on, immediately let go of the button
  • g. Let the LED flash 3 times and then turn the outlet on and off until it connects

Take control with just an app

Control your devices and appliances whether you’re at home or out of the house, and get notifications on what’s happening at home no matter where you are, all with just the SmartThings App.

  • Setup of Hub

    Play Button
  • Extending Wifi Mesh

    Play Button
  • Pairing Motion Sensor

    Play Button
  • Pairing Water Leak Sensor

    Play Button
  • Pairing Multipurpose Sensor

    Play Button
  • Pairing Arrival Sensor

    Play Button
  • Pairing Smart Plug

    Play Button
  • Creating Automations

    Play Button
  • Soft reboot via SmartThings App

    Play Button
  • Factory Reset

    Play Button
  • Reset Sensors

    Play Button

To learn more, visit our support page

  • 1Please check the list of compatible devices in SmartThings App.
  • 2Requires at least two Samsung Connect Home devices to expand Wi-Fi® coverage.
  • 3Wi-Fi® coverage will vary based on home configuration and layout.
  • Bluetooth® is a registered trademark of Bluetooth SIG, Inc., and any use of such marks herein is under license. Wi-Fi® is a registered trademark of Wi-Fi® Alliance. All other company, product and service names mentioned herein are marks, trademarks or service marks of the respective owners.
  • Images are for illustration purposes only.