Samsung Pay is a simple and secure way to pay with your compatible Samsung Galaxy device, that is designed to be accepted at compatible point of sale terminals.* Register below to receive a notification when Samsung Pay becomes available with more of our valued partners.Register now
We’re pleased to announce our supporting issuers American Express and Citibank. Click on the issuers below to discover more about how to apply for a Samsung Pay compatible card now.
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Simple to use
It takes just 3 simple steps to use Samsung Pay.
to launch Samsung Pay
with your fingerprint
your phone on the
terminal to pay
Designed to be secure
Samsung Pay protects payment information with several layers of security keeping information separate, not storing your card details (other than a device-specific token) and has the added security of Samsung KNOX, where fingerprint or password authentication is required for every transaction.*
Pay with peace of mind
Payments can only be authorised through your fingerprint scan. So only you can allow transactions with Samsung Pay — providing an additional level of security.
You can also authenticate your identity with a 4-digit PIN code instead of using your fingerprint.
Select preferred card
Enter your 4-digit PIN
Tap to complete transaction
Loyalty Cards now accepted
You're now able to add your favourite barcoded loyalty cards to Samsung Pay, bringing us closer to becoming a wallet replacement. Simply scan the barcode on your card and follow the prompts. It's that easy.
Easy to load. Easy to choose. Easy to use.
Slim down your wallet and add your favourite loyalty cards to Samsung Pay so you can quickly access them almost anywhere.
Works almost anywhere
Access your loyalty cards by simply swiping up to select the card, tap to show the barcode and then scan at the register.*
Add them all
To add a loyalty card, simply scan the barcode and follow the prompts.
Add your favourite loyalty cards in 4 simple steps.
To add a card open the Samsung Pay app
Tap ‘Add’ in the upper right of your screen
Select ‘add loyalty card’ from the menu
Finally search for or add a new card from the list
No wallet, no worries
With all the security of Samsung Pay, Samsung Pay on Gear allows you to make payments with your compatible Gear smartwatch. Simply put your watch on and authenticate with your PIN to start making purchases1. To make a payment using your Gear, press and hold the top button, rotate the bezel to choose your eligible card and hold against the payment terminal. And if you leave your phone at home, payments can still be made with your Gear smartwatch.
1 Limitations apply. For full details, click here. Samsung Pay currently only supports select Citibank and American Express consumer credit cards and will initially launch on Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy Note5, Galaxy S7, Galaxy S7 edge and Galaxy Note7 and new flagship models. 2Samsung Pay on Gear S3 requires periodic connection to a compatible smartphone with internet access. For details of smartphones compatible with Samsung Pay, please click here. For details of Samsung smartphones compatible with Gear S3, please click here. For details of other Android smartphones compatible with Gear S3, please click here. For details of other Android smartphones compatible with Gear S2, please click here.
You can use Samsung Pay in almost every store because it supports both MST and NFC. This means that if you can use your credit card, chances are you can use Samsung Pay just as easily.
Frequently Asked Questions
Find your answers here.
- Card Registration
- Loyalty Cards
- Samsung Pay on Gear
- What is Samsung Pay?
- Samsung Pay is a secure and easy-to-use mobile payment service which is designed to make purchases almost everywhere.†
It enables the use of credit cards from participating financial institutions and loyalty cards from participating merchants. To help make mobile payments and scanning loyalty cards more accessible to merchants and customers, Samsung has included Near Field Communication (NFC)*, Magnetic Secure Transmission (MST)™, and MoBeam technologies.
- What are Samsung Pay's main features?
- Samsung Pay enables users to make in-store contactless payments using a compatible Samsung device. Samsung Pay’s main feature is its NFC payments capability.
- How does Samsung Pay work?
- Samsung Pay uses Near Field Communication (NFC) to make contactless mobile payments. NFC helps enable compatible Samsung devices* to make secure transactions.
- Which devices will support Samsung Pay?
- Samsung Pay will initially launch on the Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy Note5, Galaxy S7 and Galaxy S7 edge, Gear S2, Gear S3 and new flagship models.
† Gear S2, Galaxy S6, Galaxy S6 edge will only support NFC technology for transactions with Samsung Pay
- Which payment cards can I register to Samsung Pay?
- Samsung is currently partnered with American Express proprietary consumer and corporate cards and Citi Bank consumer credit cards. Samsung is intending to partner with a range of payment cards you can register to Samsung Pay. Register to receive an update when additional compatible networks and banks become available to Samsung Pay.
- In which countries will Samsung Pay be available and when will Samsung Pay launch?
- Samsung Pay has launched in Australia on 15 June 2016. Samsung Pay launched in South Korea (Aug 2015), the United States (Sept 2015), China (March 2016), Spain/Singapore (June 2016). Samsung Pay is working to expand Samsung Pay to additional regions.
- Can I use Samsung Pay in foreign countries?
- Due to Samsung's advance proprietary technology Magnetic Secure Transaction (MST), Samsung Pay can be used almost everywhere around the globe. Please check your card issuer’s policies for transactions in foreign countries. If you can use your physical card in the country you are travelling to, you should be able to use Samsung Pay to make a payment.
- Why should I use Samsung Pay instead of my plastic cards?
- Samsung Pay offers a simple and convenient payment experience that doesn’t require searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards don’t have. Your credit or debit card number will never be saved on your device. When you make a payment with Samsung Pay, only a token and a cryptogram that is only valid for that particular payment are transmitted to the card reader.
- How do I install Samsung Pay?
- From the Home screen, touch Apps.
- Touch Samsung Pay.
- Touch INSTALL to download the necessary files.
- If there are updates to the built-in application, touch INSTALL.
- Touch OPEN to start using Samsung Pay.
- How to add a card?
- 1. From the Home screen, touch Apps.
- 2. Touch Samsung Pay.
- 3. Touch ADD or, if this is the first payment card being added, touch Add a credit card or debit card.
- 4. Align your card inside the frame to automatically detect the card number and expiration date.
Note: Touch Enter card manually if your device cannot detect the card information.
- 5. Please verify the information captured by the camera.
- 6. Enter the remaining information and touch NEXT.
- 7. Review the terms and conditions, and then touch AGREE TO ALL.
- 8. If necessary, select a method to authenticate your identity using a one-time password (OTP) or by calling the bank.
- 9. Enter the OTP and touch SUBMIT.
- 10. Enter your signature like you would sign on the back of your card and touch SAVE.
Note: If you are unsatisfied with your signature, touch Retry to sign again.
- 11. Touch DONE to complete the process.
- 12. After your card is added to Samsung Pay, it will be verified by the payment card network (i.e., Visa, MasterCard, or American Express) and the card issuer (e.g. Citibank or AMEX). On average, verification will take approximately 5 to 10 minutes. During that time, you will be unable to use your card in Samsung Pay.
Note: You can continue to add cards while others are being verified.
- 13. After the card is verified, it can be used immediately to make a purchase.
- How to Setup Samsung Pay?
- From the Home screen, touch Apps.
- Touch Samsung Pay.
- The first time you open Samsung Pay, a short introduction video will play. Note: Touch SKIP to bypass the introduction and continue the setup process.
- Your Samsung account will be automatically linked to Samsung Pay. Touch START to continue. Note: If you have yet to sign in to your Samsung account, touch SIGN IN and enter your email address and password information. If you do not have an account, you can create a Samsung account on your device.
- Touch USE FINGERPRINT to assign your fingerprint as the verification method. If you have not registered your fingerprint on the device, you will be given the chance to add a fingerprint. It will walk you through adding a fingerprint for the first time.
Note: You can also assign a four-digit Samsung Pay PIN code instead of using your fingerprint. Touch Skip and use Samsung Pay PIN.
Here is how to set up the fingerprint
- If you have a secure lock on your device other than a fingerprint, enter the password, PIN, or pattern.
- Place your finger on the Home key, and then lift it off once you feel a vibration. Repeat until you have reached 100%. To ensure your whole fingerprint is recorded, move your finger slightly each time you touch the key, fully covering the key with your finger.
- Scan the fingerprint you just registered for verification.
- Create a Samsung Pay PIN for payment authentication and application protection.
- Re-enter the PIN to confirm.
- You are now ready to add your payment cards and use Samsung Pay.
- How do I make in-store purchases with Samsung Pay?
- Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.
- Select the card you want to pay with by swiping left or right.
- Verify your fingerprint and touch your phone to either the card reader or NFC reader to complete the transaction. Alternatively, enter your 4-digit Samsung Pay PIN if you have chosen not to use the fingerprint feature. Please note that you must wait until the verification is over before touching your phone to the reader or an error might occur.
- Where can I use Samsung Pay?
- Samsung Pay can be used in stores where American Express issued cards and Citibank Visa and Mastercard cards are accepted. However, some stores such as McDonald's and stores using Commonwealth Bank's Albert POS terminal do not accept American Express NFC for Samsung Pay at the moment.
- Can Samsung Pay make online or in-app purchases?
- Not currently. Samsung Pay is focused on enabling simple and secure in-store payments. Online and in-app purchases will be considered for future releases of Samsung Pay.
- How can I cancel a payment made using Samsung Pay?
- Cancelling a payment made with Samsung Pay is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.
- How do I return a purchase if I used Samsung Pay to make the payment?
- All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.
- Do I need to have an active internet data connection for Samsung Pay to work?
- Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays up to date. Cards should allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay token.
- How can I keep track of purchases I've made with Samsung Pay?
Up to 20 of your latest transactions1 made with Samsung Pay can be viewed in the Samsung Pay app for one month from the time of purchase. Simply tap on a registered card in the app to see all the Samsung Pay transactions made with that card2.
Additionally, a real-time3 push notifications with transaction details can be sent after each Samsung Pay purchase.
1Some cards will only display the last 10 transactions
2Transaction information is not provided for all cards
3Real-time push notifications require an active internet connection.
- For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?
No. Displaying transaction history is not available for all card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer.
In these cases, you can open your card issuer’s app from the Samsung Pay interface if you have the app installed on your device; or visit your card issuer’s website or login in to your online banking portal to view transaction information.
- The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?
No. The card displayed in Samsung Pay may not always exactly match the physical card.
The key points to look for are:
- The Card Issuer
- The Card Network
- The last four digits of the physical card.
- What should I do if I lose my original payment card and then receive a replacement card?
- Subject to the answer above, the payment cards on Samsung Pay are designed to be digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you may need to remove the original payment card from Samsung Pay and register the replacement card.
- Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
- Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.
- How is my default payment card in Samsung Pay determined?
- There is not a "default" card in Samsung Pay. When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.
- What is the "Retry" button I see when I am trying to make a payment?
The “retry” button appears when the countdown timer has reached its end and the device has not detected an NFC payment or has not received a notification of a successful payment.
The “retry” button allows you to begin the payment process, one additional time, without reauthorizing using your fingerprint or PIN.
Note: When an NFC transaction is completed, the retry button will not be shown. Additionally, if a payment success notification is received, the retry button will not be shown.
- The cashier is asking me for the last four digits of my card number. I provided them the number, but the transaction failed. What went wrong?
In rare cases, the merchant may ask the you for the last four digits of the card number.
You will need to provide the last four digits of the digital card number, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card in the Simple Pay screen, and in the main app when viewing your registered cards.
- Can I use Samsung Pay at an ATM?
- Samsung Pay will not work at ATMs.
- What do I need to start using Samsung Pay?
To use Samsung Pay, you need:
A compatible Samsung device1
A supported payment card from a participating bank
A Samsung account
Registered fingerprint or Samsung Pay PIN
To be located in the country of the participating bank2
1 If compatible, newer devices will have Samsung Pay preloaded
2 For the verification purposes, you must be located in the same country of the participating bank when adding a payment card in Samsung Pay
- How can I register my card?
- Cards can be either registered by scanning your physical card while in the Samsung Pay app or manually inputting the card information. Then, depending on the policies set by your bank, Samsung Pay will prompt you to verify your identity through a text message, or a phone call.
- How many cards can I register into Samsung Pay?
- You can register up to 10 payment cards in Samsung Pay.
- Can I register the same card with more than one device using Samsung Pay?
- Yes. The total number of devices you can register a card may vary, as determined by your card issuer. Contact your card issuer for more details on the number of devices you can register your card on.
- How long will it take for my card to activate after registering it to Samsung Pay?
- The average amount of time between the request for activation and approval may be within minutes, but can take up to 10 minutes after any additional verification requirements have been met. If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter delays.
- When I attempt to register a card to Samsung Pay, a message is telling me that it cannot provision my card and to contact my bank. What can I do?
- We suggest contacting the card issuer for further information. Not all card types are eligible to use with Samsung Pay.
Additionally, there may be other items required prior registering a card with the Samsung Pay service. Only your card issuer will have these details.
- Can I use Wi-Fi to register my card in Samsung Pay?
- Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a mobile data connection.
- Can I register a card when I am outside Australia?
- I can't see the new loyalty features in my app. How do I get this?
- If you haven't got the latest version of Samsung Pay (version 2.4.33),
- 1) Open Samsung Pay App
- 2) Click ‘More’ and click ‘Settings’
- 3) Click ‘About Samsung Pay’
- 4) If your app version is below 2.4.33, click 'Update'
- How can I add an existing loyalty card to Samsung Pay?
- In Samsung Pay select “Add” and then “Load loyalty card”, and then you can search for and select a merchant from the merchant list. Then follow instructions to scan the barcode or manually enter the card number for that merchant.
- What if I can't find a loyalty card I want in the loyalty tab?
- You can add a card by manually selecting “Add a card that is not on the list.”
- Can I add cards without a barcode?
- Yes. To do so, click “Add” then “Add a card that is not on the list” then “Enter card manually” and then take a picture of the front and/or back of the card and fill in relevant information. You will not be able to scan to redeem points and discounts but you can keep this card in Samsung Pay for safe and convenient access.
- How many loyalty cards can I add?
- You can add as many loyalty cards as you want; however, only a total of 12 cards (loyalty, credit cards) can be displayed by Samsung Pay when using Simple Pay. You may select which credit and loyalty cards you would like to access with Simple Pay by selecting “More”, “Settings”, “Edit Simple Pay”.
- Which loyalty cards can I add to Samsung Pay?
- You should be able to add almost any merchant’s loyalty card to Samsung Pay by either selecting a merchant from the list (and then scanning that card’s bar code or manually entering the card number) or by manually adding the merchant card details.*
- How do I present my loyalty card?
- When you checkout at the cashier, activate Simple Pay. If you have made your loyalty card visible in Simple Pay, swipe across the screen until your loyalty card appears, tap the screen and show the cashier the bar code that appears at the top of the screen. If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. A banner will appear showing your loyalty cards that you can swipe to the left or right to find your store’s loyalty card. Tap on the card and its bar code or number will appear above the card. Show the bar code to the cashier so they may scan it. Or, if the card does not have a bar code or if the bar code is not scanning properly, show the card number to the cashier.
- What happens to my loyalty card after I decide not to use it?
- If you no longer wish to shop at that merchant or use their loyalty card, simply delete the loyalty card in the loyalty tab and it will no longer appear in Samsung Pay.
- Can I use the same payment card with more than one device using Samsung Pay?
- There are no Samsung restrictions on adding the same payment card to multiple devices. However, the total number of devices you can add the same card may vary by the card issuer. For additional information contact the card issuer.
- How can I create my own Samsung Pay account?
- When you open Samsung Pay for the first time, you will be asked to sign in to a Samsung account if one is not already on the device. If you do not have an account, you can create one at that time.
- How secure is Samsung Pay?
- Samsung Pay uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, you verify either using your fingerprint or a 4-digit PIN when making purchases.
- What is Tokenization?
- Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to help reduce the security risks inherent to plastic cards.
- What is a Secure Environment, or Trusted Execution Environment?
- A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
- How is Samsung KNOX used with Samsung Pay?
- Samsung KNOX runs scans to see if your device is secure. Samsung KNOX can permanently disable Samsung Pay on a compromised device in order to help protect your payment information.
- Does Samsung Pay store my personal/payment information on a server or my device?
- No. Samsung does not store your personal/payment information on a Samsung server or the device.
Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.
Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
- What should I do if my device is lost or stolen?
- If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely Lock or Wipe your device (also Locking or Wiping Samsung Pay and all the payment cards registered in it).
- If I would to switch phones, do I need to add the cards all over again?
- You would need to register your cards again if you were to change your phone as no data will be stored in the application.
- Does Samsung Pay have access to my bank accounts?
- No. Samsung Pay does not have access to your bank accounts.
- Will my Samsung Pay information still be on my device if it is formatted?
- No. Formatting your device will remove all payment cards registered to your device.
- How do I use "Find My Mobile" to manage Samsung Pay?
- If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely Lock or Wipe your device (also Locking or Wiping Samsung Pay and registered payment cards in it).
- What is NFC?
- Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
- What is MST?
- Magnetic Secure Transmission™ or MST, is a ground-breaking method of sending data using magnetic waves. MST is designed to replicate a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST has the capability to turn every standard card reader into a contactless payment receiver.
- What is the difference between MST and NFC technology?
- For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that approximately 85% of all merchants can accept MST. However, it is yet to be confirmed whether or not Samsung Pay’s MST component will be adopted in Australia.
- Which is more secure, MST or NFC?
- In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenization.
- How close does the device have to be to the card reader for MST to work?
- The device must be placed within 3cm of the card reader in order for MST to work.
- How accurate is the fingerprint scanner?
- The fingerprint scanner is very accurate.
- What happens if my fingerprint is not recognised?
- You can enter the Samsung Pay PIN you created as a backup option. Samsung Pay will remove the data from the app and deregister all linked cards, if the fingerprint is not recognised after 20 consecutive attempts and the Samsung Pay PIN has not been entered.
- If I send in my phone for repair, do I have to reset Samsung Pay?
- All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your payment card information again.
- If I reset my device, what happens to my Samsung Pay service?
- When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information into Samsung Pay again after your device has been reset.
- What should I do if I have an issue adding a payment card to Samsung Pay?
- Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Pay.
Samsung Pay also requires an active internet connection when adding a payment card. Verify that you are connected to the internet via a Wi-Fi network or your mobile data connection.
- How does Samsung Pay work on Gear?
Samsung Pay works on Gear by using Near Field Communication (NFC) technology and Magnetic Secure Transmission (MST) technologies, allowing users to make a payment at almost anywhere†.
Once you have enabled Samsung Pay on Gear, you simply press and hold the 'back' key to launch the app, select desired card, and pay by holding your Gear near the payment terminal. For best results, however your Gear about one half-inch over the payment terminal. Samsung Pay on Gear doesn’t store or share your payment information, so you can pay without worry.
- When will Samsung Pay on Gear be available, and where?
Samsung Pay on Gear will be launched in Australia on 18th November 2016. It has also launched in the United States, South Korea and Singapore.
- What are the device/OS requirements for Samsung Pay on Gear?
Samsung Pay on Gear is supported on a Gear S2 or Gear S3 device paired with any Samsung & Non-Samsung phones with Android OS version 4.4 or above which support Samsung Gear Manager application†.
- How do I install Samsung Pay on Gear?
If you are using a compatible Samsung device:
- Launch Samsung Gear Manager
- Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab
- If you can't locate Samsung Gear Manager in your device, please install Gear Manager from Google Play Store or Samsung Galaxy Apps^
If you are using a compatible non-Samsung device:
- Please install Samsung Gear Manager from Google Play Store^
- Launch Samsung Gear Manager
- Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab
- Which payment cards can I register to Samsung Pay on Gear?
Samsung intends that American Express proprietary consumer and corporate cards and Citi Bank consumer credit cards are available from launch. Samsung is intending to partner with a range of payment cards you can register to Samsung Pay.
- How do I use Samsung Pay on Gear?
Once you have activated Samsung Pay on your Gear and added your compatible cards, simply press and hold the ‘back’ key to launch Samsung Pay. Select your desired card, press the Pay button on your Gear and place your Gear near to the POS terminal of the participating payment network, bank or merchant.
- How do I make in-store purchases with Samsung Pay on Gear?
- After putting on your Gear, you will be prompted to enter PIN once to authenticate the device. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with Samsung Pay and internet access.
- Press and hold the Back button to launch Samsung Pay.
- The last card used or latest card added will be shown (If you have more than one card added, select the card you want to pay by swiping left or right, or by rotating the bezel to select card).
- Tap on the "Pay" button to make payment.
- Place the top crown of your Gear near the NFC or MST area to pay.
- Do I need to have an active internet data connection for Samsung Pay on Gear to work?
Samsung Pay on Gear must be connected to a compatible smartphone with an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the Gear device should connect to the internet via your smartphone once per day to ensure that Samsung Gear Pay stays updated with security tokens from your participating bank. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Gear Pay information.
- How can I keep track of purchases I’ve made with Samsung Pay on Gear?
The transaction history is shown in the Samsung Pay companion app in Samsung Gear Manager on your compatible smartphone. Periodic connection to a compatible phone with internet connection required.
- What is the "Retry" button I see when I am trying to make a payment?
The “retry” button appears when the countdown timer has reached its end and the device has not detected an NFC or MST payment or has not received a notification of a successful payment. The “retry” button allows you to restart the payment process, one additional time, without reauthorisation by using Samsung Pay PIN.
Note: When a MST or NFC transaction is completed, the retry button will not be shown. Additionally, if a payment success notification is received, the retry button will not be shown.
- Can I use Samsung Pay on Gear without connecting to my phone?
Yes, you can still use Samsung Pay on Gear without connecting it to your phone, once you have added your cards. Most cards will allow you to make up to 10 transactions before you will need to connect to a compatible smartphone with the internet and refresh the Samsung Pay transaction history and tokens for encryption.
Please note that the number of transactions is subjected to the card issuing bank's policies.
- Can I make refunds with Samsung Pay on Gear?
Yes, you can make refunds with Samsung Pay on Gear, the same way refunds are made with credit or debit cards. In case merchants require you to enter PIN no, you need to enter your credit or debit card's PIN no and not the Samsung Pay PIN.
Depending on merchant policies, you might be required to show your plastic card when making refunds.
- How many cards can I register into Samsung Pay on Gear?
You can register up to 10 payment cards in Samsung Gear Pay.
- How can I register my card in Samsung Pay on Gear?
You can register your compatible cards through Samsung Gear Manager. Here's how:
- Launch Samsung Gear Manager on your compatible Mobile.
- Connect your phone to Gear via Bluetooth if it is not already connected.
- Tap on "Open Samsung Pay" under Info tab or "Samsung Pay" on Settings tab.
- Tap on "Add card" shown on the screen to register your card. You will be required to set up a secure PIN in your Gear if you have not enabled the secure PIN lock.
- You can either scan your physical cards or enter your cards details to add your cards in Samsung Pay.
- Depending on the policies set by your issuing bank, Samsung Pay will prompt you to verify your digital card.
- Do cards already registered in Samsung Pay app on my Mobile automatically import to my Gear?
No. Samsung Pay app in your mobile is different from Samsung Pay in Gear Manager. You need to register your cards separately in Samsung Gear Manager on your mobile in order to use Samsung Pay on your Gear.
- Can I add Loyalty Cards on Samsung Pay on Gear?
No. Samsung Pay on Gear does not support Loyalty Cards at the moment. You can add your Loyalty cards on Samsung Pay App for mobile.
- How secure is Samsung Pay on Gear? Without a fingerprint scanner, how can I be sure someone won’t use my cards if I lose my watch?
Samsung Pay on Gear protects your card information with the advanced security by using tokenization, KNOX and PIN protection to make secure payments. Card data is synced to Gear from your mobile device via a secured Bluetooth channel.
Once Samsung Pay is activated on your Gear, your Gear will enable the PIN protection. You must enter your PIN each time you put on the Gear, and you won’t need to enter your PIN again until you take your Gear off.
- Is the PIN of Samsung Pay on Gear the same as the Gear device PIN?
Yes. There is only one secure PIN used on the Gear.
- Do I have to enter my secure PIN for each payment?
If the Gear is strapped on your wrist, you only have to enter the secure PIN once before all subsequent payments. If you take the Gear off your wrist, your have to enter the secure PIN each time before putting the Gear into payment mode.
- How many seconds after a user takes the watch off their wrist will they be de-authenticated?
Approximately 3 seconds.
- How many seconds after a user triggers the Gear into payment mode (by doing a Press and Hold on the Back Key), do they have to transact?
Up to 30 seconds.
- How do I use "Find My Mobile" to manage Samsung Pay on Gear?
If your Gear is lost or stolen, your payment information will not be accessible without your secure PIN. For added security, the Samsung 'Find My Mobile' service can remotely lock or delete your payment cards on Samsung Pay.˘
- How close do I have to place my Gear to the payment terminal in order for the payment to work?
Gear has NFC transponder near the top of the watch and MST magnetic coil in the back (MST only available with Gear S3). Device should be placed approximately an inch over the NFC or MST area of the payment terminal in order for the payment to work.
- What is the maximum number of times the PIN can be entered on the Gear before cards are deleted?
After 10 wrong tries, Samsung Pay for Gear will reset. All information and cards registered on the Gear will be deleted.
- What is MST?
Magnetic Secure Transmission™ or MST, is a ground-breaking method of sending data using magnetic waves. MST is designed to replicate a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST has the capability to turn every standard card reader into a contactless payment receiver†.
- What is NFC?
Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
- What is the difference between MST and NFC technology?
For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that approximately 85% of all merchants can accept MST.
MST is only available with Gear S3 for Samsung Pay
~ MST compatible devices include Galaxy Note 5, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge and Gear S3.
^Samsung Pay is available with participating payment networks, banks and merchants and is only compatible with selected cards and Samsung Devices. See the FAQ for further restrictions.
#Loyalty cards subject to merchant terms and conditions. For optimal results for barcode-based cards, add to Sasmsung Pay by scanning the barcode; manual input may require showing the card number or an alternate form of identification to the cashier.
†Android OS 6.0 Marshmallow software update is required to download Samsung Pay on all devices. A Samsung account and a registered payment card from a participating bank are required to make a payment. Register here to receive an update when the list of compatible networks and banks becomes available.
˘Functions available remotely via the website https://findmymobile.samsung.com. Device must be switched on, connected to internet, logged into your Samsung account and remote access enabled. Data charges may apply. Visit http://www.samsung.com/au/apps/mobile/findmymobile/ for more information.
**See the Security section of our FAQ. To protect user security, do not record your PIN on the device. Use a PIN different from the one you may us to access your phone.
†MST technology is only available with Gear S3. Samsung Pay is available with participating payment networks, banks and merchants and is only compatible with selected cards and Samsung Devices.
†Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia.
^Data and other charges may apply. Usage may be subject to third party service provider agreements.
˘Functions available remotely via the website https://findmymobile.samsung.com. Device must be switched on, connected to internet, logged into your Samsung account and remote access enabled. Data charges may apply. Click here for more information.
†MST is only available with Gear S3 for Samsung Pay.
1Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Please ask your bank how frequently your Samsung Gear smartwatch needs to be connected to your compatible smartphone for periodic replenishing of encryption tokens and transaction history sync. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3 and is currently compatible with Citi credit cards only.