Real Customer Testimonials Real Customer Testimonials

Message from our Service Director


"At the heart of everything we do at Samsung, it leads back to trust. Every day, thousands of customers across Australia trust us with a problem, a question, a moment that matters to them. What they tell us afterwards, good or bad, that is the clearest measure we have of what we're actually getting right. We stay transparent about that feedback and use it to shape a better experience, every step of the way."

- Muneeb Ekhlaque, Service Director

What our customers think

Mobile

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Positive attitude and efficient


"The agent was quite friendly and helped to resolve the issue without any delay. Positive attitude and efficient. Thanks"

— AR
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Massive Relief


"I had installed an app to measure blood pressure and it totally disrupted my apps and phone as a whole. It told me I had 97 viruses, my RAM was all gone, accounts suspended, even pornographic garbage! I couldn't use the phone without disruptive pop ups. Having it fixed in no time at all was a massive relief."

— GH
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Refreshing


"The lady was very patient with me. That meant a lot. Being of the generation that struggles with technology it was refreshing to be treated so respectfully. Thank you.😀"

— JP
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Made me feel so relaxed


"I was in panic mode. My experience with the Staff member made me feel so relaxed from start to finish. She was so amazing especially with experience while handling me in panic mode. The lady had high expectations being so professional. Thank you so much 💓"

— LH
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Courteous, Pleasant and Helpful


“The customer service agent was courteous, pleasant and helpful to assist me with the issue I had. The customer service representative was knowledgeable, he quickly isolated the problem and the solution was forthcoming. He was a joy to work with - he relieved my stress levels and resolved the issue at hand."

— AT
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I am very grateful


“The agent was very helpful and patient. She quickly worked the troubleshooting and resolved the problem effectively. I am very grateful to her for her efficient help"

— AD

Appliances

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The agent was pleasant


“The agent was pleasant, responded well to my concerns and made appropriate arrangements to have the issues resolved."

— PG
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Helpful and a pleasure to talk to


“Very polite, reassuring. Helpful and a pleasure to talk to. Would like to say a big thank you for his great service and knowledge as I was a bit stressed about the fridge. Appreciate the good service."

— CG
⭐⭐⭐⭐⭐

Very patient


“The consultant was very patient whilst I was trying to find my invoice; was clear in setting expectations and her explanations; and was overall pleasant to speak to."

— RO
⭐⭐⭐⭐

Patient and responsive


“The agent was patient and responsive and able to look at previous information and history of my issue easily so I didn’t have to explain myself again."

— MB
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Very well spoken


“Agent was very well spoken and took the time to clearly understand the issue. He resolved it by referring me to the appropriate replacement part Samsung preferred provider."

— EHC

TVs & Soundbars

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Helpful and easy to talk to


“I always buy Samsung products because I can get help with a product when needed. The assistant was very helpful and easy to talk to and fixed my problem with the TV"

— JH
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The best "help" phone call I have had


“The lady agent spoke slowly & was so easy to understand her instructions. The instructions were very clear & easy to follow. That was the best "help" phone call I have had. I really thank her for speaking so clearly. My problem was simply & easily fixed with the right instructions."

— SS
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Legitimately helpful


“Samsung is one of the few customer service call centers that I tell people is worth the effort of calling. They have policies that are legitimately helpful in fixing the problem and agents who will guide you through those policies."

— MR
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I cannot give enough high praise!


“The agent was extremely helpful and supportive. As an elderly person I appreciated her patience and encouragement throughout the consultation. She gave me time to follow her advice and instructions. What could have been a stressful situation for me turned into a collaborative effort. I was not treated as an elderly person who didn't know what to do. I cannot give enough high praise!"

— SC
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Amazing knowledge and expertise


“The agent showed amazing knowledge and expertise and wonderful attitude. She showed great patience with me and I don't know how she could have done anymore. My problem was solved was solved and once again wonderful service from Samsung."

— PC
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Gave simple instructions


“The customer service provider didn’t waste any time and had knowledge of what he was doing. Gave simple instructions and was able to help and resolve the problem as quickly as possible."

— AK
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Kind, patient and knowledgeable


"The man I spoke with was exceptionally kind, patient and knowledgeable. I can’t put into words how grateful I am for his patience. I don’t understand much technology and he talked me through every step, brilliant!!"

— MH

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