Samsung top loader washing machine
safety recall

Which models are affected?

The following Australian (all states) models sold between 2010 – 2013 are affected:

How do I find if my washer is affected?

There is a sticker on the back of your washing machine (in one of 2 positions shown). Check if your washer has one of the model names listed.

What should I do if I have an affected model?

You should immediately stop using your washing machine. Moisture may penetrate the electrical connectors of the affected machines, which can cause the unit to catch fire. If the machine catches fire, there is a risk it will cause serious injury or death and / or damage to property. Incidents have occurred and caused damage to property.

Even if you have a machine that received a rework, you are entitled to a refund or replacement machine.

Let us know if your model is affected

Lodge your details using the below form:

Complete the form (opens in a new window) with your details so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 3-5 days.

Call us

Contact our Product Safety Hotline on 1800 239 655, 8am - 8pm AEST, Monday to Sunday

If your model is affected, you are entitled to elect either a replacement (with a Samsung washing machine that is not subject to a product safety recall) or a refund. You are also eligible for an additional $100 extra incentive on top of your refund amount.

For all media enquires please contact:

If you have general questions please read the FAQ's:

What if I speak another language?

Samsung has made available a range of translated recall flyers that can be downloaded via the below links. Each link will provide a flyer in a range of languages most commonly spoken in Australia.

Additional information

Latest Samsung Progress report May 2024