Useful links
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Find additional information
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Warranty Information
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Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
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Windows Update Information
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Find out if your device is compatible with Windows 10.
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Australian Consumer Rights
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Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.
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Samsung Top Loader Washing Machine Safety Recall
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Important notice regarding the Safety Recall of Samsung Washing Machine
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Get Started
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Learn how to do everything from switching data to setting up your mail, alongside other handy hints and tips on our Get Started page. We'll be with you every step of the way.
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Smart Switch Guide
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Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
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Screen Replacements for Galaxy Smartphones
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Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.
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Smart Simulator
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Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
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Galaxy Battery
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Check out how you can take better care of your battery through proper use and charge.
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SmartThings FAQ
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Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
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Samsung Service: Terms & Conditions | Privacy Policy
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Check out the latest Samsung Service Terms and Conditions.
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Samsung Smart View
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Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.
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News & Alerts
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Current and comprehensive updates relating to Samsung Support Releases, Events and More.
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Galaxy Z Premier Service
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Special customer care services are available when you purchase a Galaxy foldable device
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Keep your Samsung Account secure
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Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
The latest Coronavirus (COVID-19) updates for our customers
With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to adhere to government guidelines and to protect the health of our people and customers.
We are temporarily unable to support you via phone calls as our call centre is operating with very limited resources. However, we can help you via our online services, including:
Our Live Chat team can assist with general enquiries between 8am and 10pm AEST: CHAT NOW
Send us an email if you have a general question or need technical support for any Samsung product and we’ll get back to you ASAP: CLICK HERE
To find your nearest Samsung authorised service centre to book a service for a TV or home appliance including a washing machine, refrigerator, etc.: CLICK HERE
If you need to repair a mobile device like a smartphone or tablet you can use our complimentary Australia Post service: CLICK HERE
For enquiries regarding the Samsung Galaxy S20 pre-order promotion with the Galaxy Buds+: CLICK HERE
To see a list of Frequently Asked Questions: CLICK HERE
Contact Us
Online
8am-10pm / 7 days a week.
Book a Mobile Product Service Request via Australia Post
We'll respond within 24 hours of your request.
We endeavour to respond within 24 hours.
Call
With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.
As such, our call centre is operating with extremely limited resources and we are unable to take in-coming calls.
Please find below, alternative ways that you can contact our Customer Care Team. Please understand that due to the volume of enquiries we are receiving, we are likely to take longer than usual to respond to you. However, we do endeavour to get back to you as quickly as possible.
We apologise for any inconvenience this may cause.
For general enquires and technical support relating to all Samsung products : CLICK HERE
For all Printer related inquiries, please click here
or visit https://www.support.hp.com
Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.
Face-to-Face Support
Search for the nearest Samsung Service Centre's in your area.