We're here for you
Welcome to Samsung Support
Product Support
How to find model code
Select your product from the menu below to learn how to find your Model Number.
- Type
- Subtype
- Category
Topics
The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty Information
![Warranty Information]()
![Warranty Information]()
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Australian Consumer Rights
![Australian Consumer Rights]()
![Australian Consumer Rights]()
Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.
Samsung Top Loader Washing Machine Safety Recall
![Samsung Top Loader Washing Machine Safety Recall]()
![Samsung Top Loader Washing Machine Safety Recall]()
Important notice regarding the Safety Recall of Samsung Washing Machine
Get Started
![Get Started]()
![Get Started]()
Learn how to do everything from switching data to setting up your mail, alongside other handy hints and tips on our Get Started page. We'll be with you every step of the way.
Smart Switch Guide
![Smart Switch Guide]()
![Smart Switch Guide]()
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Screen Replacements for Galaxy Smartphones
![Screen Replacements for Galaxy Smartphones]()
![Screen Replacements for Galaxy Smartphones]()
Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.
Smart Simulator
![Smart Simulator]()
![Smart Simulator]()
Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
SmartThings FAQ
![SmartThings FAQ]()
![SmartThings FAQ]()
Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
Samsung Service: Terms & Conditions | Privacy Policy
![Samsung Service: Terms & Conditions | Privacy Policy]()
![Samsung Service: Terms & Conditions | Privacy Policy]()
Check out the latest Samsung Service Terms and Conditions.
News & Alerts
![News & Alerts]()
![News & Alerts]()
Current and comprehensive updates relating to Samsung Support Releases, Events and More.
Galaxy Z Premier Service
![Galaxy Z Premier Service]()
![Galaxy Z Premier Service]()
Special customer care services are available when you purchase a Galaxy foldable device
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
![Windows Update Information]()
![Windows Update Information]()
Find out if your device is compatible with Windows 10.
How to
The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines and to protect the health of our people and customers. During this time, our customer care team is available to support your Samsung enquiries via the following channels:
Our call team is available Monday to Friday, 8am-8pm AEST by calling 1300 362 603.
Our live chat team is available 24/7: start chatting now
Alternatively you can send us an email and we’ll get back to you within 24 hours: email us
Did you know we also offer self-service repair bookings for Samsung mobile devices? Click here to create a repair booking for your smartphone, wearable or tablet using our complimentary Australia Post service.
We thank you for your patience and understanding during this time.
Samsung Electronics Australia.
Samsung Online Store
![]()
![]()
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Features & Apps
![]()
![]()
Exclusive Features & Apps for your Samsung Device.
Warranty Information
![]()
![]()
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
