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    Warranty Information

    Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.

    Windows Update Information

    Find out if your device is compatible with Windows 10.

    Australian Consumer Rights

    Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.

    Samsung Top Loader Washing Machine Safety Recall

    Important notice regarding the Safety Recall of Samsung Washing Machine

    Get Started

    Learn how to do everything from switching data to setting up your mail, alongside other handy hints and tips on our Get Started page. We'll be with you every step of the way.

    Smart Switch Guide

    Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.

    Screen Replacements for Galaxy Smartphones

    Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.

    Smart Simulator

    Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.

  • Galaxy Battery
    Galaxy Battery

    Check out how you can take better care of your battery through proper use and charge.

  • SmartThings
    SmartThings FAQ

    Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.

    Samsung Service: Terms & Conditions | Privacy Policy

    Check out the latest Samsung Service Terms and Conditions.

    Features & Apps

    Exclusive Features & Apps for your Samsung Device.

    Samsung Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.

    News & Alerts

    Current and comprehensive updates relating to Samsung Support Releases, Events and More.

    Get Remote Support

    Take advantage of Remote Support for TV's, mobile phones and tablets.

    Galaxy Z Premier Service

    Special customer care services are available when you purchase a Galaxy foldable device

  • Keep your Samsung Account secure
    Keep your Samsung Account secure

    Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Our Service Promise

Samsung Care was built with your lifestyle in mind.
As a valued customer you'll receive a range of benefits.

Samsung Care

Useful guide for Home Appliances

Home Appliances

Tips to use Smart TV

Smart TV

Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines and to protect the health of our people and customers. During this time, our customer care team is available to support your Samsung enquiries via the following channels:

Our call team is available seven days a week, 8am-8pm AEST by calling 1300 362 603.

Our live chat team is available seven days a week, 8am-10pm AEST: start chatting now

Alternatively you can send us an email and we’ll get back to you within 24 hours: email us

Did you know we also offer self-service repair bookings for Samsung mobile devices? Click here to create a repair booking for your smartphone, wearable or tablet using our complimentary Australia Post service.

We thank you for your patience and understanding during this time.

For Our Victorian Customers

Click here for information on how we can support you.

Samsung Electronics Australia.

Contact Us


Chat Support

8am-10pm / 7 days a week.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.


1300 362 603
8am-8pm / 7 days a week

For general enquires and technical support relating to all Samsung products : CLICK HERE

For all Printer related inquiries, please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

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