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    Warranty Information

    Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.

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    Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.

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    Samsung Top Loader Washing Machine Safety Recall

    Important notice regarding the Safety Recall of Samsung Washing Machine

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    Smart Switch Guide

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    Screen Replacements for Galaxy Smartphones

    Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.

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    Galaxy Battery

    Check out how you can take better care of your battery through proper use and charge.

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    SmartThings FAQ

    Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.

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    Samsung Service: Terms & Conditions | Privacy Policy

    Check out the latest Samsung Service Terms and Conditions.

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    Exclusive Features & Apps for your Samsung Device.

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    Samsung Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.

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    Current and comprehensive updates relating to Samsung Support Releases, Events and More.

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    Get Remote Support

    Take advantage of Remote Support for TV's, mobile phones and tablets.

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    Galaxy Z Premier Service

    Special customer care services are available when you purchase a Galaxy foldable device

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With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

As such, our call centre is operating with extremely limited resources and we are unable to take in-coming calls.
Please find below, alternative ways that you can contact our Customer Care Team.
Please understand that due to the volume of enquiries we are receiving, we are likely to take longer than usual to respond to you. However, we do endeavour to get back to you as quickly as possible.

We apologise for any inconvenience this may cause.

Our Live Chat Team are available 8am-8pm AEST – CHAT NOW

To email us for general enquires and technical support relating to all Samsung products: CLICK HERE

To book a service call for a Home Appliance such as TV, Refrigerator and Washing Machine: CLICK HERE

To book a Repair using Auspost Service or an Appointment at a Samsung store for Mobile or Tablet: CLICK HERE

For enquiries relating to the Samsung Galaxy S20 pre-order promotion: CLICK HERE

For Frequently Asked Questions: CLICK HERE

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Call

With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

As such, our call centre is operating with extremely limited resources and we are unable to take in-coming calls.

Please find below, alternative ways that you can contact our Customer Care Team. Please understand that due to the volume of enquiries we are receiving, we are likely to take longer than usual to respond to you. However, we do endeavour to get back to you as quickly as possible.

We apologise for any inconvenience this may cause.

For general enquires and technical support relating to all Samsung products : CLICK HERE



For all Printer related inquiries, please click here
or visit https://www.support.hp.com

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

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