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      SUPPORT ALERT

      The latest Coronavirus (COVID-19) updates for our customers

      Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.

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      Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines and to protect the health of our people and customers. During this time, our customer care team is available to support your Samsung enquiries via the following channels:

      Our call team is available Monday to Friday, 8am-8pm AEST by calling 1300 362 603.

      Our live chat team is available seven days a week, 8am-10pm AEST: start chatting now

      Alternatively you can send us an email and we’ll get back to you within 24 hours: email us

      Did you know we also offer self-service repair bookings for Samsung mobile devices? Click here to create a repair booking for your smartphone, wearable or tablet using our complimentary Australia Post service.

      We thank you for your patience and understanding during this time.


      For Our Victorian Customers

      Click here for information on how we can support you.


      Samsung Electronics Australia.