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Welcome to Samsung Support
Samsung Support Samsung Support

Product Support

Get help, find answers, download drivers, manuals and more.

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      Warranty Information
      Warranty Information Warranty Information

      Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
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      Australian Consumer Rights
      Australian Consumer Rights Australian Consumer Rights

      Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.
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      Samsung Top Loader Washing Machine Safety Recall
      Samsung Top Loader Washing Machine Safety Recall Samsung Top Loader Washing Machine Safety Recall

      Important notice regarding the Safety Recall of Samsung Washing Machine
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      Smart Switch Guide
      Smart Switch Guide Smart Switch Guide

      Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
      Learn now

      Screen Replacements for Galaxy Smartphones
      Screen Replacements for Galaxy Smartphones Screen Replacements for Galaxy Smartphones

      Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.
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      Galaxy Battery
      Galaxy Battery Galaxy Battery

      Check out how you can take better care of your battery through proper use and charge.
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      SmartThings FAQ
      SmartThings FAQ SmartThings FAQ

      Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
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      Features & Apps
      Features & Apps Features & Apps

      Exclusive Features & Apps for your Samsung Device.
      Find out more

      News & Alerts
      News & Alerts News & Alerts

      Current and comprehensive updates relating to Samsung Support Releases, Events and More.
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      Get Remote Support
      Get Remote Support Get Remote Support

      Take advantage of Remote Support for TV's, mobile phones and tablets.
      Learn how

      Galaxy Z Premier Service
      Galaxy Z Premier Service Galaxy Z Premier Service

      Special customer care services are available when you purchase a Galaxy foldable device
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      Keep your Samsung Account secure
      Keep your Samsung Account secure Keep your Samsung Account secure

      Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
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      Windows Update Information
      Windows Update Information Windows Update Information

      Find out if your device is compatible with Windows 10.
      Windows 10 update information Windows 10 s supported models

      Samsung Members Community
      Samsung Members Community Samsung Members Community

      Discover a more interactive way to get the most out of your Samsung product through community discussion boards and forums.
      Community Samsung Members App

      Bespoke Upgrade Care
      Bespoke Upgrade Care Bespoke Upgrade Care

      We provide exclusive Bespoke Upgrade Care for the Galaxy Z Flip3 Bespoke Edition.
      Bespoke Upgrade Care

      Mobile Phone Screen Repair

      Samsung are introducing a new repair technique which allows our authorised technicians to repair the LCD display screen on a Mobile phone rather than replacing the entire LCD display.
      Find out more

      Explore

      Stories that inspire you to do more with your Samsung devices.
      Go Explore

      Maintenance mode
      Maintenance mode Maintenance mode

      How to use Galaxy Maintenance mode to secure your device when a repair is in progress
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      How to

      Useful Tips for Galaxy Useful Tips for Galaxy
      Useful Tips for Galaxy Useful Tips for Galaxy
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      Apps & Services Apps & Services
      Apps and Services Apps and Services
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      Tips to use Smart TV Tips to use Smart TV
      Tips to use Smart TV Tips to use Smart TV
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      Useful guide for Home Appliances Useful guide for Home Appliances
      Useful guide for Home Appliances Useful guide for Home Appliances
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      Manuals & Downloads Manuals & Downloads
      Manuals & Downloads Manuals & Downloads
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      Interactive TV Simulator

      Learn more about your TV and take advantage of all the latest functions using our Smart Interactive Simulator.
      Open Simulator
      Interactive TV Simulator Interactive TV Simulator

      Contact Info

      Online

      There are a number of a different ways of contacting us via Live Chat, Email and more

      Chat Support : 24/7
      Chat Support Help & Contact Us

      Call

      8am-8pm AEST / 7days a week
      For general enquires and technical support
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      Face to face Support

      Whether your product is in warranty or out of warranty, we're here to help.
      Find a support centre Request for Mobile Repair
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      Samsung Online Store
      online store online store

      Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
      Samsung online store

      Join Members Community
      samsung members samsung members

      Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
      Ask the Community Using Samsung Members

      Warranty Information
      Warranty Information Warranty Information

      Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
      Read More

      Apps & Services Customer Support

      Samsung Pay : 1300 362 603
      Samsung Rewards : 1300 362 603
      Find My Mobile : 1800 216 454
      Galaxy Store : 1800 216 454
      Galaxy Themes : 1800 216 454
      Samsung Account : 1800 216 454
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