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How to find model code
Select your product from the menu below to learn how to find your Model Number.
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SUPPORT ALERT
The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty Information
![Warranty Information]()
![Warranty Information]()
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Australian Consumer Rights
![Australian Consumer Rights]()
![Australian Consumer Rights]()
Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.
Samsung Top Loader Washing Machine Safety Recall
![Samsung Top Loader Washing Machine Safety Recall]()
![Samsung Top Loader Washing Machine Safety Recall]()
Important notice regarding the Safety Recall of Samsung Washing Machine
Get Started
![Get Started]()
![Get Started]()
Learn how to do everything from switching data to setting up your mail, alongside other handy hints and tips on our Get Started page. We'll be with you every step of the way.
Smart Switch Guide
![Smart Switch Guide]()
![Smart Switch Guide]()
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Screen Replacements for Galaxy Smartphones
![Screen Replacements for Galaxy Smartphones]()
![Screen Replacements for Galaxy Smartphones]()
Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.
Smart Simulator
![Smart Simulator]()
![Smart Simulator]()
Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
SmartThings FAQ
![SmartThings FAQ]()
![SmartThings FAQ]()
Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
Samsung Service: Terms & Conditions | Privacy Policy
![Samsung Service: Terms & Conditions | Privacy Policy]()
![Samsung Service: Terms & Conditions | Privacy Policy]()
Check out the latest Samsung Service Terms and Conditions.
News & Alerts
![News & Alerts]()
![News & Alerts]()
Current and comprehensive updates relating to Samsung Support Releases, Events and More.
Galaxy Z Premier Service
![Galaxy Z Premier Service]()
![Galaxy Z Premier Service]()
Special customer care services are available when you purchase a Galaxy foldable device
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
![Windows Update Information]()
![Windows Update Information]()
Find out if your device is compatible with Windows 10.
Samsung Members Community
![Samsung Members Community]()
![Samsung Members Community]()
Discover a more interactive way to get the most out of your Samsung product through community discussion boards and forums.
Bespoke Upgrade Care
![Bespoke Upgrade Care]()
![Bespoke Upgrade Care]()
We provide exclusive Bespoke Upgrade Care for the Galaxy Z Flip3 Bespoke Edition.
Mobile Phone Screen Repair
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Samsung are introducing a new repair technique which allows our authorised technicians to repair the LCD display screen on a Mobile phone rather than replacing the entire LCD display.
Samsung Online Store
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Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Join Members Community
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Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Warranty Information
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Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Apps & Services Customer Support
Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454