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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
How to
The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines and to protect the health of our people and customers. During this time, our customer care team is available to support your Samsung enquiries via the following channels:
Our call team is available Monday to Friday, 8am-8pm AEST by calling 1300 362 603.
Our live chat team is available 24/7: start chatting now
Alternatively you can send us an email and we’ll get back to you within 24 hours: email us
Did you know we also offer self-service repair bookings for Samsung mobile devices? Click here to create a repair booking for your smartphone, wearable or tablet using our complimentary Australia Post service.
We thank you for your patience and understanding during this time.
Samsung Electronics Australia.