Please click here to see Frequently Asked Questions
The ACL contains statutory guarantees that apply to goods sold by Samsung Electronics Australia Pty Ltd (ACN 002 915 648) (Samsung) in Australia. These guarantees require:
- Goods to be of acceptable quality, that is, fit for the purpose for which goods of the same kind are commonly supplied, acceptable in appearance and finish, safe and durable, based on what a consumer would reasonably expect given the nature, price and description of the goods. The goods should also be free from defects that were not obvious or drawn to the consumer's attention at the time of purchase;
- Goods to be reasonably fit for a purpose disclosed, either expressly or by implication, and relied upon by the consumer;
- Goods to be the same as their description, sample or model;
- Samsung to ensure repair facilities for the goods are reasonably available for a reasonable period after the goods are supplied;
- The seller to have good title to the goods;
- The consumer to have the right to undisturbed possession of the goods; and
- The goods to be free from any security, charge or encumbrance not disclosed or known to the consumer.
These guarantees may continue to apply after your Samsung express warranty (where applicable) has expired.
Nothing in your Samsung express warranty (where applicable) or in any other material produced by Samsung purports to modify or exclude the statutory guarantees, or other legal rights, under the ACL that are unable to be so modified or excluded. For further information on the Samsung express warranty, please click here.
Under the ACL, a major failure will occur where:
- The goods would not have been acquired by a reasonable consumer if they were aware of the issue;
- There is a significant departure from the supply description, or sample or demonstration model;
- The goods are unsafe; or
- If one of the following occurs which cannot be remedied easily within a reasonable time:
- The goods are substantially unfit for their purpose; or
- The goods are unfit for a disclosed purpose made known prior to acquisition.
The following statutory remedies are available:
- Where the goods can be repaired and the failure to comply with the guarantee is not a major failure (as defined in the ACL), Samsung or the retailer may (at their election):
- Repair the goods;
- Replace the goods with the same or similar product; or
- Refund you the amount paid or payable for the goods.
- What is reasonable in the circumstances;
- The nature of the fault;
- The type of good;
- The length of time that you have owned the good; and
- Any other relevant circumstances relating to the supply of the goods.
- Where the goods cannot be repaired or the failure to comply with the warranty is a major failure (as defined in the ACL), you may reject the goods or require Samsung to pay compensation for any reduction in the value of the goods below the price paid or payable by the consumer for the goods. If you reject the goods, you are entitled to, at your election, a repair of the goods, a replacement product, or a refund of the amount paid or payable by you for the goods.
- You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
- You purchased the goods at a sale by auction (as defined under the ACL);
- The loss or damage suffered was not reasonably foreseeable as a result of the failure to comply with a statutory guarantee;
- The specific defect about which you have made a claim was specifically brought to your attention prior the purchase of the product;
- The defect about which you have made a claim was caused by you having misused or abused the goods, or where you have failed to properly maintain the goods (including failing to follow the instructions in the user manual provided with the goods); and
- The failure to comply with the guarantee occurred only because of a cause independent of human control and after the goods left the control of Samsung or the retailer, for example, acts of God.
- Samsung, either by telephone on 1300 362 603 or by live chat or email at www.samsung.com/au; or
- the retailer from whom you purchased your Samsung product.
In Australia, our goods come with statutory guarantees set out in the ACL. If your product suffers from a manufacturing fault that is not a major failure and that can be repaired, Samsung (or the retailer) may choose to repair the product, provide you with a replacement product or provide you with a refund. If your Samsung product is suffering from a major failure, you have the right to choose to have the product repaired, replaced or to receive a refund.
If you have suffered loss or damage because your Samsung product failed to comply with a consumer guarantee, you may be entitled to compensation if it was reasonably foreseeable that you would suffer such loss or damage as a result of such a failure.
- there is a significant departure from the supply description, sample or demonstration model; or
- the product is substantially unfit for its purpose, or is unfit for a purpose made known before the purchase, and this cannot be remedied easily within a reasonable time.
If you think your Samsung product has a manufacturing fault, please refer to FAQ 1 above for further details about who you can contact.
You will not be entitled to an ACL remedy where you simply change your mind, or if the specific defect was brought to your attention before you purchased the product.
Samsung requires a proof of purchase to verify that you purchased the product, to confirm the price that you paid for the product and the date of purchase.
This information is important to ensure that you receive the ACL remedy to which you are entitled.
If you cannot locate your proof of purchase, Samsung recommends contacting the retailer from whom you purchased the product to check whether they are able to provide a copy to you.
Samsung also encourages consumers to register products at www.samsung.com/au/support/warranty as soon as possible after purchase so we can help you more quickly and efficiently should you need to contact us about your product in the future.
Samsung Electronics Australia Pty Ltd (ACN 002 915 648).
3 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia.