Start your journey to Galaxy in store
Visit us to experience the latest innovation, expert guidance and more.
Experience the best of Galaxy
Get 1-on-1 expert advice
Expert consultations at your service.
Support for your device
Samsung Galaxy Experts to help with set-up and troubleshooting
Meet the latest innovations
Get hands-on with the newest Galaxy devices.
Available benefits
in stores
Trade-In
Trade in your old eligible device for instant credit on latest products.
Store pickup
Order online, pick up in store
at your convenience.
Flexible payments
Choose your benefits, set your terms,
pay with ease.
Samsung Care+
Get some added peace of mind with Samsung Care+. Our experts will help you to get back on track.
Swap your device or replace your screen.
Support that works
for you
Samsung-certified repairs
Special offers and programs
Level up your business
Frequently Asked Questions
-
What can I do at a Samsung Experience Store?You can shop, try out our latest Galaxy devices and Galaxy AI features, get personalised product recommendations, attend in-store events or classes, get help with device setup or support and more.
-
What products can I explore in store?You can discover the latest Galaxy smartphones, tablets, wearables, accessories and exclusive products, depending on stock availability.
-
Do I get to try Galaxy AI features in store?Yes! You can experience Galaxy AI features firsthand through live demo devices in stores. Our store experts can guide you through features such as Photo Assist, Audio Eraser, Now Nudge and more so you can see for yourself how Galaxy AI works.
-
How do I find the nearest Samsung Experience Store?You can use the store locator to search by region or current location to find nearby stores, directions, operating hours and available services.
-
Are there exclusive in-store offers or experiences?Yes. Exclusive promotions, limited-time offers, hands-on experiences or workshops are provided in select stores. Availability of services may vary by location and campaign schedules.
-
What services are available in store?Samsung Experience Stores offer a range of services including device setup, troubleshooting, repairs and consultations. You can also get guides on eligible offer programs and small and medium business (SMB) support.
-
Can I get help setting up my new Galaxy device?Yes! Store experts can help you with data transfers and personalisation and introduce key Galaxy AI features, plus more.
-
Does the store provide repair services?Select locations offer repair and diagnostic services for eligible Galaxy devices. Availability of services may vary by store.
-
Can I trade in my current device at the store?Our stores support trade-in programs for eligible devices. Store experts can help evaluate your device eligibility and explain applicable trade-in benefits and options.
-
Can I buy online and pick up in store?Yes. Depending on each store's product availability, eligible products can be ordered online for convenient in-store pickup at participating locations.
1Image simulated. Colour availability may vary depending on country or carrier. Samsung account login may be required for certain AI features. Visit samsung.com for details. Galaxy AI basic features provided by Samsung are free. Future releases may include enhanced features or new services that are offered on a paid basis. Different terms may apply for AI features provided by third parties. Galaxy AI basic features are those services listed under “Advanced intelligence” in the current Samsung Services Terms and Conditions. samsung.com/au/terms/samsung-services/ *Offer available in participating Samsung stores from 22/10/2026 – 19/11/2026. Voucher must be redeemed in the same transaction as the purchase of the Galaxy Tab S12 Ultra | Tab S12+ and must be used towards the purchase of a Samsung Galaxy Smartphone, Galaxy Watch, Galaxy Ring, Galaxy Buds or Galaxy Accessory. Not available in conjunction with any other offers. Any unused voucher amount will be forfeited. See in store for more details. Offer available at participating Samsung retail stores https://www.samsung.com/au/findastore/.
2Image simulated. Devices sold separately. Samsung account login may be required for certain AI features. Visit samsung.com for details. Basic Samsung Galaxy AI features are free. Future releases may be offered on a paid basis. Different terms may apply for third party AI features.
3Image simulated. Actual UX/UI may differ. Availability of colours, sizes, models, and watch bands may vary by country or carrier. Products sold separately.
