Pick up your
online order

At selected Samsung Stores*
At selected Samsung Stores*
samsung store pick up samsung store pick up

Get ready to embark on a new journey with your Galaxy!

Pick up at selected Samsung Experience Store, get support and experience the full range of Galaxy devices.

Available Locations






Samsung George St

450 George St,

Sydney NSW 2000


Samsung Parramatta

Level 2, Westfield Parramatta,

159–175 Church St,

Parramatta NSW 2150












Samsung Chadstone

Lower Ground, Chadstone Centre,

Dandenong Rd,

Chadstone VIC 3148


Samsung Doncaster

Level 1, Westfield Doncaster,

619 Doncaster Rd,

Doncaster VIC 3108


Samsung Fountain Gate

Level 1, Westfield Fountain Gate,

352 Princes Highway,

Fountain Gate VIC 3805


Samsung Highpoint 

Level 2, Highpoint Shopping Centre,

120 – 200 Rosamond Rd,

Maribyrnong VIC 3032


Samsung Chermside

Level 1, Westfield Chermside,

Cnr Gympie & Hamilton Rds,

Chermside QLD 4032


Samsung Garden City

Level 2, Westfield Garden City,

Cnr Logan & Kessels Rd,

Mount Gravatt QLD 4122


Samsung Robina

Robina Town Centre,

19 Robina Town Centre Dr,

Robina QLD 4230





Samsung Carousel

Level 1, Westfield Carousel,

1382 Albany Hwy,

Cannington WA 6107















We have everything ready for you

Let's go shopping!

Frequently Asked Questions

  • When can I pick up my order?

    Orders are typically ready for in-store collection within 24-48 hours, you will receive a confirmation email when your items are ready. *T&C's apply.
  • Be ready to show your 'Order confirmation' email and a valid photo ID (such as Driver's Licence, Photo Card, or Passport) with matching name at the time of collection. In-store staff will not provide ordered products if you are unable to show adequate proof of your order and/or identity.
  • Orders made online and scheduled for in-store pick up will be held at the store for 7 days. If you have not picked up your orders by the end of the 7 days, your order will be cancelled and you will be automatically refunded.
  • Scheduled store pickup orders that haven't been collected can be cancelled within 5 days from receiving order confirmation email for full refund. To do this you may either visit in-store or contact Samsung Customer Care on 1300 362 603. Please note that this expressly excludes customized Galaxy S21+ & S21 Ultra devices which require special production so cannot be changed or cancelled once ordered.
  • Contact Samsung’s Customer Care Team on (1300 362 603) to request a change of mind return of eligible products purchased on the Samsung Online Store within 14 days after pick up. This expressly excludes customized Galaxy S21+ and S21 Ultra device which cannot be returned. Please refer to our Change of Mind Policy for more information. For service requests please visit www.samsung.com/au/support
  • No, the order can only be collected by the person named in the 'Order confirmation’ email, and this name will need to match a valid photo ID presented (such as Driver's Licence, Photo Card, or passport).
  • Currently the click & collect option is only available on selected products from the Mobile, Tablet, and Wearable categories. Please see list of eligible products below.*
  • If you are trading in your old mobile device online, you can collect your new device in store. However you will need to return your old device at an Australia Post office within 7 days in accordance with the Trade in Terms. You cannot leave your old device in store for trade in.
  • In line with our returns policy, you may contact Samsung Care Team on 1300 362 603 to request a change of mind return of eligible products purchased on the Samsung Online store within 14 days after collection. This expressly excludes customised Galaxy S21+ and S21 Ultra device which cannot be returned. You cannot swap products purchased in store or from any other retailer. Please refer to our Change of Mind Policy.

Enjoy the flexibility of shopping online

* In-store Pickup is available at the selected Samsung Stores for Mobiles, Tablets, and Wearables (Eligible Products) purchased on the Samsung Online Store (www.samsung.com/au/mobile). Customers must select the In-Store Pickup option at the checkout. Samsung will endeavor to fulfill all orders within 48hrs but this is subject to product availability and may be subject to delays. Customised Galaxy S21+ and S21 Ultra devices require special production so cannot be cancelled or returned and orders may take approximately 4 - 5 weeks. Customers must collect their Eligible Products from the store during usual business hours within 7 days of receiving notice that the product is ready for collection and present their order confirmation email and valid photo ID. In-store retail staff reserve the right to refuse to provide order if they have reasonable grounds to believe someone is not the customer who purchased the products online. In-store staff can assist customers with Smart Switch and offer Tips & Tricks at cost to customers, but customers should be aware that the store can be busy and staff may request that customers return at a later time . Please note that customised Galaxy S21+ and S21 Ultra devices which cannot be returned.