What is Samsung Care+
Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee for each swap request and we’ll swap it.*
How it works
Register within 30 days
If you have an issue...
We'll replace your device
Up to 2 swaps within 2 years
Eligible devices
You can purchase a Samsung Care+ subscription for any of the following devices.*
2 swaps over two 2 years
|
Device |
Samsung Care+ |
Swap Fees |
|---|---|---|
|
Galaxy Z Fold series Galaxy Z Flip series |
$399 |
$299 |
|
Galaxy S series Galaxy Note10 series Galaxy Note20 series |
$249 |
$149 |
|
Galaxy A series |
$159 |
$149 |
How and where to buy
Getting Samsung Care+ is easy.
Simply subscribe to Samsung Care+ at the same time as you buy your new Galaxy device, or register within 30 days.
Find out more detail about each option below.
Samsung.com
Samsung Experience Stores
Make a swap request here
https://asurion.samsungcareplus.com.au/
Swap requests
If you lodge your swap request before 3pm on a business day, a replacement device will be dispatched to you on the same business day.
Request Swap
Submit your swap request using the Samsung Care+ portal.
Finalise Payment
Complete your swap request by paying the swap fee.
Receive Device
Receive your replacement device before you send back your old device.
Find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready.
Here’s how to find it:
Method 1
Dial *#06# from your phone.
Your IMEI number will appear
on your screen.
Method 2
On your phone, go to Settings and then
tap About phone. Look for your
IMEI number on the screen.
Discover the right Galaxy
Galaxy Z fold2
Galaxy S21
Galaxy Note20
Galaxy A72
Frequently asked questions
More questions? Check out the FAQs below.
-
WHERE CAN I PURCHASE SAMSUNG CARE+?
Samsung Care+ can be purchased online or participating retail stores. Click here for more details. -
IS SAMSUNG CARE+ AN INSURANCE PROGRAM?
Samsung Care+ is not an insurance program. Samsung Care+ is a device swap program. -
HOW MANY SERVICE REQUESTS CAN I MAKE DURING THE 2 YEAR SUBSCRIPTION?
You can make up to two service requests within 2 years. -
WHAT IS A SWAP FEE?
A swap request allows you to swap your eligible device with the same or similar device on the payment of a swap fee. -
CAN I GET SAMSUNG CARE+ FOR ALL ELIGIBLE DEVICES?
For all Samsung Care+ eligibile devices, Click here -
CAN I STILL MAKE A SERVICES REQUEST IF MY DEVICE HAS SUFFERED DAMAGE?
If your eligible device is subscribed to Samsung Care+, you can lodge a swap request to have a replacement sent to you even if your device is damaged. -
WHAT HAPPENS IF I DON'T RETURN MY ORIGINAL DEVICE WHEN MAKING A SWAP REQUEST?
If your original device is not returned, a Device Non Return fee will be charged. -
WHAT HAPPENS IF MY ELIGIBLE ORIGINAL DEVICE OR ANY SWAP DEVICE IS FAULTY?
Our goods and services, including Samsung Care+, come with statutory consumer guarantees that cannot be excluded under the Australian Consumer Law.
If your eligible device or any swap device suffers a defect or failure which is covered by a consumer guarantee, you are entitled to a repair, replacement or refund (at Samsung’s discretion) for a minor failure or a refund or compensation for a major failure.
When you request a swap under Samsung Care+, we will ask you to provide information about your device to determine if there is a defect or failure that is covered under a consumer guarantee (and/or the device’s manufacturer’s warranty). Any remedy under the Australian Consumer Law (and/or the manufacturer’s warranty) will not be considered a swap and you will not be required to pay a swap fee. -
NEED TO LODGE A CLAIM FOR A SAMSUNG CARE POLICY PURCHASED BEFORE JANUARY 2019?
If you purchased Samsung Care before January 2019, you can lodge your claim with Assurant Pty Ltd by calling 1300 853 078.
If you purchased a Samsung Care+ subscription after February 2019, you can lodge a service request through the Samsung Care+ portal. -
WHAT ARE THE PARTICIPATING STORES FOR THE GALAXY S21 OFFER?
Samsung Parramatta, NSW
Samsung Doncaster, VIC
Samsung Fountain Gate, VIC
Samsung Garden City, QLD
Samsung Chermside, QLD
Samsung Robina, QLD
Samsung Carousel, WA
Samsung Chadstone, VIC
1. Samsung Care+ is not an insurance product. T&Cs apply. Availability of colours dependent on stock availability. Swap your device for a Like Mobile Device twice over 24 months from the Samsung Care+ subscription Start Date for an annual subscription. Swap Fee for all eligible devices is $149 or $299. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. You must return your original device within 7 days of receiving a swap device, otherwise you may be charged a Device Non Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day. Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. See samsung.com/au/care-plus/terms and for further details.
^A swap device is a new or refurbished device that is the same model as your current device.