Samsung Care+
Make the best of it with Samsung Care+. ^
Damaged? Feel like a new colour? Swap your device regardless of its condition1 with Samsung Care+.
What is Samsung Care+
Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee for each swap request and we’ll swap it.*
We
Swap it
Have your device replaced.*
Never be
without your device
Get your replacement device before you return your old device.*
Devices shipped
same business day
Swap requests lodged before 3pm AEST will have a replacement dispatched on the same business day.*
Eligible devices
You can purchase a Samsung Care+ subscription for any of the following devices.*
Device |
2 swaps over two 2 years |
|
Samsung Care+ |
Swap Fees |
|
Galaxy S10e, Galaxy S10, Galaxy S10+, Galaxy S20 Ultra 5G, Galaxy S20+ 5G, Galaxy S20+, Galaxy S20 5G, Galaxy S20, Galaxy Note10, Galaxy Note10+, Galaxy Note10+ 5G, Galaxy A71 5G, Galaxy A90 5G |
$249 |
$129 |
Galaxy A70, Galaxy A31, Galaxy A51, Galaxy A71 |
$159 |
$129 |
How to purchase
Purchase a Samsung Care+ subscription together with your device or within 30 days of purchase.
- Purchase Together
- Purchase Later
Purchase Together
Purchase Later
Swap requests
If you lodge your swap request before 3pm on a business day, a replacement device will be dispatched to you on the same business day.
Finalise Payment
Complete your swap request by paying the swap fee.
Receive Device
Receive your replacement device before you send back your old device.
Find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone.
Your IMEI number will appear
on your screen.
Method 2
On your phone, go to Settings and then
tap About phone. Look for your
IMEI number on the screen.
Discover the right Galaxy
128GB
128GB
128GB
256GB
256GB
Frequently asked questions
More questions? Check out the FAQs below.
1. *T&Cs apply. Swap your device for the same or a similar device twice over 24 months from the start of Samsung Care+ subscription. Swap fee for all eligible device is $129. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day. Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. See samsung.com/au/care-plus/terms/ for further details.
2. 50% off Samsung Care+ when you purchase Galaxy S20 Ultra 5G 16GB + 512GB (SM-G988BZKEXSA), Galaxy S20 Ultra 5G 12GB + 128GB (SM-G988BZAAXSA, SM-G988BZKAXSA), Galaxy S20+ 5G 12GB + 512GB (SM-G986BZAEXSA), Galaxy S20+ 5G 12GB + 128GB (SM-G986BZAAXSA, SM-G986BZKAXSA, SM-G986BLBAXSA), Galaxy S20+ 8GB + 128GB (SM-G985FZAAXSA, SM-G985FZKAXSA, SM-G985FLBAXSA), Galaxy S20 5G 12GB + 128GB (SM-G981BZAAXSA), Galaxy S20 8GB + 128GB (SM-G980FZAAXSA, SM-G980FLBAXSA, SM-G980FZIAXSA) in a single transaction. 50% off discount does not apply to the $129 swap fee for eligible devices. Discount applies to one (1) x 2 year SC+ subscription. Purchase must be made on the Samsung Online Store only shop.samsung.com/au from 10.00am (AEDT) 6 March 2020 to 11.59pm (AEDT) 3 May 2020 and excludes the Samsung Education Store, Samsung Business, Samsung Enhanced Partnership Portals and Samsung Government. Subject to stock availability (including colour variants) at time of purchase.
^A swap device is a new or refurbished device that is the same model as your current device.