Add comfort for your new device
Swap or Mobile Refresh4 your device with Samsung Care+.
What is Samsung Care+
Samsung Care+ is a premium device Swap and Mobile Refresh program that you can purchase for your new eligible Samsung device. Choose the subscription that you want and request for either a Swap or Mobile Refresh within the term that you have selected. Just pay the service fee for each request and we will take care of the rest. Enjoy your Galaxy with added comfort for your device.
Swap
Swap for a new refurbished Device.
Same day / next business day device dispatch.
Swap regardless of condition. 4
Mobile Refresh
Diagnostic testing
Battery Replacement
Screen refresh
Detailed device clean
Certified care by
Samsung Experts
Fast and convenient repairs
Samsung Genuine Parts
Certified Technicians
Already purchased the Galaxy S23 series but not Samsung Care+?
Purchase it here on our Samsung Care+ Portal2.
Samsung Care+ | ||||
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1 Year Subscription* | 2 Year Subscription** | Swap Fee | Mobile Refresh Fee | |
Request limits 1 in 12 months | Request limits 2 in 24 months | |||
Galaxy A series | Not available | $159 | $149 | $45 |
Galaxy S series Galaxy Z Flip3 |
$129 | $249 | $149 | $45 |
Galaxy S Ultra series Galaxy Z Flip4 & Z Flip5 |
$149 | $279 | $229 | $99 |
Galaxy Z Fold series Galaxy Z Flip2 |
$229 | $399 | $299 | $99 |
Tab A series | Not available | $99 | $99 | Not available |
Tab S series | Not available | $199 | $149 | Not available |
Samsung Care+ Lite | ||||
---|---|---|---|---|
1 Year Subscription | Swap Fee | Mobile Refresh Fee | ||
Galaxy A series | $49 | Not available | $45 |
- * 1 Swap or 1 Mobile Refresh over 12 months
- ** 2 Swaps or 2 Mobile Refreshes over a 24 months
- Galaxy A series
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Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months - $159 Swap Fee Mobile Refresh Fee $149 $45 Samsung Care+ Lite 1 Year Subscription* $49 Swap Fee Mobile Refresh Fee Not available $45
- Galaxy S series, Galaxy Z Flip3
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $129 $249 Swap Fee Mobile Refresh Fee $149 $45
- Galaxy S Ultra series, Galaxy Z Flip4
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $149 $279 Swap Fee Mobile Refresh Fee $229 $99
- Galaxy Z Fold series, Galaxy Z Flip2
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $229 $399 Swap Fee Mobile Refresh Fee $299 $99
- Tab A series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months Not available $99 Swap Fee Mobile Refresh Fee $99 Not available
- Tab S series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months Not available $199 Swap Fee Mobile Refresh Fee $149 Not available
- * 1 Swap or 1 Mobile Refresh over 12 months
- ** 2 Swaps or 2 Mobile Refreshes over a 24 months
- Galaxy Z Fold series
-
Samsung Care+ (1 YR) 1 Swap or 1 Mobile Refresh in 12 Months 1 Swap or 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee $229 $299 $99 Samsung Care+ Lite 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ 2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2yearsSubscription Fee Swap Fee Mobile Refresh Fee $399 $299 $99
- Galaxy S series (Ultra), Galaxy Z Flip4 & Z Flip5
-
Samsung Care+ (1 YR) 1 Swap or 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee $149 $229 $99 Samsung Care+ Lite 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ 2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2yearsSubscription Fee Swap Fee Mobile Refresh Fee $279 $299 $99
- Galaxy S series (Excl.Ultra), Galaxy Z Flip3
-
Samsung Care+ (1 YR) 1 Swap or 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee $129 $149 $45 Samsung Care+ Lite 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ 2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2yearsSubscription Fee Swap Fee Mobile Refresh Fee $249 $149 $45
- Galaxy A series
-
Samsung Care+ (1 YR) 1 Swap or 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - $149 $45 Samsung Care+ Lite 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee $49 - $45 Samsung Care+ 2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2yearsSubscription Fee Swap Fee Mobile Refresh Fee $159 $149 $45
- Galaxy Tab A7 Lite, Galaxy Tab A8
-
Samsung Care+ (1 YR) 1 Swap or 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ Lite 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ 2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2yearsSubscription Fee Swap Fee Mobile Refresh Fee $99 $99 -
- Galaxy Tab S Series, Galaxy Tab Active 3, Galaxy Active Pro
-
Samsung Care+ (1 YR) 1 Swap or 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ Lite 1 Mobile Refresh in 12 Months Subscription Fee Swap Fee Mobile Refresh Fee - - - Samsung Care+ 2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2yearsSubscription Fee Swap Fee Mobile Refresh Fee $199 $149 -
How and where to buy
Getting Samsung Care+ is easy.
Find out more details about each option below on buying Samsung Care+.
Samsung.com
From samsung.com, select Samsung Care+ for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ at the same time.
Samsung Care+ Portal
For when you already have your phone and want to add Samsung Care+. Must be done within 30 days of device purchase.
Samsung Experience Stores
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to one of our Samsung stores to purchase your
Samsung Care+ plan.
Make a Swap or Mobile Refresh request here
https://asurion.samsungcareplus.com.au/
Swap requests
Swap your device for any reason1. If you lodge a Swap Request before 3pm on a business day, a replacement device will be dispatched to you on the same day. Never be without a device.
Request Swap
Submit your swap request using the Samsung Care+ portal.
Finalise Payment
Complete your swap request by paying the swap fee.
Receive Device
Receive your replacement device before you send back your old device.
Mobile Refresh requests
A Mobile Refresh request allows you to refresh your device, which includes diagnostic testing, battery replacement, screen refresh and a detailed clean1.
Request Mobile Refresh
Submit your Mobile Refresh request using the Samsung Care+ portal.
Device is assessed
Authorised technician will assess your device
Refresh completed and payment confirmed
Payment is confirmed once the
Mobile Refresh is completed.
Receive Device
Your device will be shipped straight to your door.
Find your IMEI/Serial Number
To make a claim or check your coverage, you'll need your 15-digit IMEI number or serial number ready.
Here’s how to find it:
Method 1
For Mobile Devices
Dial *#06# from your phone.
Your IMEI number will appear
on your screen.
Method 2
For Mobile Devices
On your phone, go to Settings and then
tap About phone. Look for your
IMEI number on the screen.
Method 3
For Tablet Devices
Galaxy Tab Wi-Fi devices, only Serial numbers will be accepted. Galaxy Tab cellular devices, both IMEI and Serial Number is accepted. On your tablet, go to Settings and then tap About tablet. Look for your IMEI or Serial number on the screen.
Discover the right Galaxy
Frequently asked questions
More questions? Check out the FAQs below.
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WHERE CAN I PURCHASE SAMSUNG CARE+?Samsung Care+ can be purchased online or participating retail stores. Click here for more details.
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IS SAMSUNG CARE+ AN INSURANCE PROGRAM?Samsung Care+ is not an insurance program. Samsung Care+ is a device Swap and Mobile Refresh program.
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HOW MANY SERVICE REQUESTS CAN I MAKE DURING THE 2 YEAR SUBSCRIPTION?The number of service requests you can make will depend on your subscription:
- 2-year upfront enrolment: Up to two Swap or Mobile Refresh requests within the 2-year period.
- 1-year upfront enrolment: One Swap or one Mobile Refresh request within the 1-year period.
- Monthly: One Swap or one Mobile Refresh in each 12-month period.
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HOW MANY SERVICE REQUESTS CAN I MAKE DURING MY MONTHLY SUBSCRIPTION?The number of service requests you can make will depend on your subscription:
- 2-year upfront enrolment: Up to two Swap or Mobile Refresh requests within the 2-year period.
- 1-year upfront enrolment: One Swap or one Mobile Refresh request within the 1-year period.
- Monthly: One Swap or one Mobile Refresh in each 12-month period.
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HOW CAN I CANCEL MY MONTHLY SUBSCRIPTION FOR SAMSUNG CARE+?You can cancel your monthly subscription by calling our customer support on 1300 362 603 where we can check your eligibility to cancel and facilitate this process.
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WHAT HAPPENS AFTER I CANCEL MY MONTHLY SUBSCRIPTION?Once you cancel your monthly subscription for Samsung Care+, you are covered until the end of your billing period and then it will be cancelled.
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WHAT IS A SWAP FEE?A swap request allows you to swap your eligible device with the same or similar device on the payment of a swap fee.
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CAN I GET SAMSUNG CARE+ FOR ALL ELIGIBLE DEVICES?For all Samsung Care+ eligibile devices, Click here
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CAN I STILL MAKE A SERVICES REQUEST IF MY DEVICE HAS SUFFERED DAMAGE?If your eligible device is subscribed to Samsung Care+, you can lodge a swap request to have a replacement sent to you even if your device is damaged.
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WHAT HAPPENS IF I DON'T RETURN MY ORIGINAL DEVICE WHEN MAKING A SWAP REQUEST?If your original device is not returned, a Device Non Return fee will be charged.
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WHAT HAPPENS IF MY ELIGIBLE ORIGINAL DEVICE OR ANY SWAP DEVICE IS FAULTY?Our goods and services, including Samsung Care+, come with statutory consumer guarantees that cannot be excluded under the Australian Consumer Law.
If your eligible device or any swap device suffers a defect or failure which is covered by a consumer guarantee, you are entitled to a repair, replacement or refund (at Samsung’s discretion) for a minor failure or a refund or compensation for a major failure.
When you request a swap under Samsung Care+, we will ask you to provide information about your device to determine if there is a defect or failure that is covered under a consumer guarantee (and/or the device’s manufacturer’s warranty). Any remedy under the Australian Consumer Law (and/or the manufacturer’s warranty) will not be considered a swap and you will not be required to pay a swap fee. -
WHAT IS SAMSUNG CARE+ LITE?Samsung Care+ Lite is a 12 month subscription program for new eligible Samsung devices. Subscribers are entitled to 1 Mobile Refresh during the 12-month subscription period. Customers must enrol within 30 days of purchasing their new eligible Samsung device.
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WHAT IS THE DIFFERENCE BETWEEN SAMSUNG CARE+ AND SAMSUNG CARE+ LITE?Samsung Care+ is a premium service, customers are entitled to the below services:
•Enrol in a two year subscription upfront and you can request either two Swaps, or two Mobile Refresh (or one of each) within the 2 year period. Just pay the applicable fee for each Swap or Mobile Refresh request.
•Enrol in a monthly payment subscription and you can Swap or Mobile Refresh your eligible device once in each 12-month period. Just pay the applicable fee for each Swap or Mobile Refresh request.
Samsung Care+ Lite is our simpler version of Samsung Care+/ With each Samsung Care+ Lite subscription customers are entitled to the below services:
•12-month subscription
•1 Mobile Refresh request
•If device is not eligible for a Mobile Refresh request, device is returned to the customer as is -
WHAT IS A MOBILE REFRESH REQUEST?A Mobile Refresh request is a service available to active Samsung Care+ subscribers.
A Mobile Refresh request consists of:
•Diagnostic test - we ensure your device is operating at optimal speed, this also includes a full factory reset and operating system reload.
•Screen refresh - replacement of the LCD screen using genuine OEM parts that won’t void your warranty if necessary5 or a buff and polish to remove scuffing on screen device and help to restore surface shine.
•Battery replacement - battery replacement to ensure your device is powering at full capacity.
•Detailed device clean - deep cleanse of the exterior body and all ports, getting in to all those hard-to-reach places ‘
*Mobile Refresh fees apply. Mobile Refresh services are not available on Galaxy Tabs. -
IS A MOBILE REFRESH REQUEST THE SAME AS A SWAP REQUESTNo, a Mobile Refresh Request is not the same as a Swap Request. When you make a Swap Request, you will receive a new or Like Mobile Device that gives you a like-new phone experience. A Mobile Refresh is more suited for devices which need to be refreshed rather than swapped, however, depending on the condition of your device you may not be eligible for a Mobile Refresh. If you are enrolled in Samsung Care+, you can request a Swap or Mobile Refresh at any time, as long as you pay the applicable request fee and you have not already used up all your entitlements. See here for Samsung Care+ Terms and Condition (Monthly Enrolment) or here for Samsung Care+ Terms and Condition Upfront Enrolment.
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HOW LONG WILL A MOBILE REFRESH TAKE?With the mail-in service, the Mobile Refresh turnaround time is approximately 2 business days (excluding receipt and delivery times).
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HOW DO I KNOW IF I AM ELIGIBLE FOR A MOBILE REFRESH?When you make a Mobile Refresh Request here, we will ask a couple of questions to determine whether you are eligible for a Mobile Refresh. When the service technician receives your device, they will also confirm whether they can proceed with the Mobile Refresh through a series of diagnostic tests and a physical assessment. If the technician determines that they cannot perform a Mobile Refresh request, then we will contact you to discuss your options.
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SHOULD I BACK-UP MY DATA BEFORE SENDING A SWAP OR REFRESH REQUEST?Yes, we recommend you back-up your data before sending your device to us for a swap or refresh. Click here to find out how to use Smart Switch.
1. Samsung Care+ and Samsung Care+ Lite are not insurance products. With a two year Samsung Care+ subscription, you can request either two swaps, or two mobile refresh (or one of each) within the 24 months from the Samsung Care+ subscription start date. With a monthly Samsung Care+ subscription, you can request either one swap, or one mobile refresh within each 12 month period from the start date. For Samsung Care+ Lite you can request one mobile refresh within the 12-months. For Swaps: Swap Fee for all eligible devices is from $149 to $299. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. Online Exclusive colours and Bespoke Editions are not eligible as replacement devices as part of a Samsung Care+ subscription. You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non-Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day and will be subject to stock availability (including colour variants). Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. For Mobile Refresh: a Refresh Fee of $45 to $99 is payable for all eligible devices. A mobile refresh request must be submitted online and, if accepted, customers may utilise the Mail-In service within 7 days. Mobile refreshes are subject to the device meeting the mobile refresh criteria. Devices that do not meet the criteria may be returned or transferred to a Swap request. Click here for Samsung Care+ Terms and Conditions (Monthly Enrolment), or here for Samsung Care+ Terms and Conditions Upfront Enrolment, or here for Samsung Care+ Lite Terms and Conditions.
^A swap device is a new or refurbished device that is the same model as your current device, or a comparable model.
2. Customers are eligible to purchase Samsung Care+ within 30 days of purchasing your Eligible Device (Post Purchase Application) subject to successfully completing the Post Purchase Declaration via the Samsung Care+ Portal. If you do not complete the Post Purchase Declaration within 30 days from receipt of notice by Samsung, Samsung may reject your enrolment into the Program.
Target Market Determination Document [PDF]
4. Mobile Refresh is not available for Galaxy tablets. Eligibility for a Mobile Refresh will be determined at time of request. Device must be in good working condition without excessive damage.
5. Replacement of LCD screen in a Mobile Refresh is only eligible for the internal folding of the LCD screen of eligible devices Samsung Care+ devices.
6. From 26th Jul 2023 until 31st Dec 2023 get 50% off Samsung Care+ when you purchase a Samsung Galaxy Z Fold5 or Galaxy Z Flip5+ in the same transaction on the Samsung Online Store, unless withdrawn earlier. 50% off discount does not apply to the $299 for the Galazy Z Fold5 swap fee or $229 for the Galazy Z Flip5 swap fee. Swap fee applies per swap. Discount applies to one (1) x 2 year SC+ subscription.
8. *From 12 Oct 2023 until 11 Jan 2024 get 50% off Samsung Care+ 2 year subscription when you purchase a Samsung Galaxy S23 FE series in the same transaction on the Samsung Online Store or through a Samsung Experience Store, unless withdrawn earlier. 50% off discount does not apply to the $149 Swap Fee. Swap fee applies per swap. Discount applies to one (1) x 2 year SC+ subscription