A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line. A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
Enjoy your Galaxy with added peace of mind Enjoy your Galaxy with added peace of mind

What is Samsung Care+

Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee for each swap request and we’ll swap it.*

How it works

Eligible devices

You can purchase a Samsung Care+ subscription for any of the following devices.*

2 swaps over two 2 years

Eligible Devices

Device    

Samsung Care+

Swap Fees

Galaxy Z Fold series

Galaxy Z Flip series

$399

$299

Galaxy S series

Galaxy Note10 series

Galaxy Note20 series

$249

$149

Galaxy A series

$159

$149

How and where to buy

Getting Samsung Care+ is easy.
Simply subscribe to Samsung Care+ at the same time as you buy your new Galaxy device, or register within 30 days.
Find out more detail about each option below.

An icon for Step 1 of the Samsung Care+ Online Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Add Samsung Care+ to your order.

From our Samsung.com store, select the Samsung Care+ plan for your new Galaxy and add it to your cart.

An icon for Step 2 of the Samsung Care+ Online Store purchase process: a hand holding a credit card.

2. Complete your purchase

Head to the checkout to buy your phone and Samsung Care+ plan at the same time.

An icon for Step 3 of the Samsung Care+ Online Store purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax.

Now you can enjoy your new Galaxy phone to the fullest.

Make a swap request here

https://asurion.samsungcareplus.com.au/

Swap requests

If you lodge your swap request before 3pm on a business day, a replacement device will be dispatched to you on the same business day.

Find your IMEI number

To make a claim or check your coverage, you'll need your 15-digit IMEI number ready.
Here’s how to find it:

Discover the right Galaxy

Frequently asked questions

More questions? Check out the FAQs below.

1. Samsung Care+ is not an insurance product. T&Cs apply. Availability of colours dependent on stock availability. Swap your device for a Like Mobile Device twice over 24 months from the Samsung Care+ subscription Start Date for an annual subscription. Swap Fee for all eligible devices is $149 or $299. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. You must return your original device within 7 days of receiving a swap device, otherwise you may be charged a Device Non Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day. Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. See samsung.com/au/care-plus/terms and for further details.

^A swap device is a new or refurbished device that is the same model as your current device.