What is Samsung Care+
Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee for each swap request and we’ll swap it.*
We
Swap it
Have your device replaced.*
Never be
without your device
Get your replacement device before you return your old device.*
Devices shipped
same business day
Swap requests lodged before 3pm AEST will have a replacement dispatched on the same business day.*
Eligible devices
You can purchase a Samsung Care+ subscription for any of the following devices.*
2 swaps over two 2 years
Device |
Samsung Care+ |
Swap Fees |
---|---|---|
Galaxy Z Fold series Galaxy Z Flip series |
$399 |
$299 |
Galaxy S & Note20 series Galaxy S & Note10 series Galaxy A71 5G, Galaxy A90 5G |
$249 |
$129 |
Galaxy A70, Galaxy A31 Galaxy A51, Galaxy A71 |
$159 |
$129 |
How to purchase
Purchase a Samsung Care+ subscription together with your device or within 30 days of purchase.
Online / Instore |
Purchase Together |
Purchase Later |
Online |
Purchase your eligible device and a subscription together online.
|
Purchase a subscription for your eligible device online.
|
Instore |
Purchase your eligible device and a subscription instore.
|
Swap requests
If you lodge your swap request before 3pm on a business day, a replacement device will be dispatched to you on the same business day.
Request Swap
Submit your swap request using the Samsung Care+ portal.
Finalise Payment
Complete your swap request by paying the swap fee.
Receive Device
Receive your replacement device before you send back your old device.
Find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone.
Your IMEI number will appear
on your screen.
Method 2
On your phone, go to Settings and then
tap About phone. Look for your
IMEI number on the screen.
Discover the right Galaxy
Galaxy S20
Cosmic Gray
Galaxy Note 10+
Aura Black
Galaxy A51
Blue
Frequently asked questions
More questions? Check out the FAQs below.