Samsung Care+ Benefits
Get some added peace of mind with Samsung Care+. Our experts will help you to get back on track.
Swap your device or replace your screen.
Swap
Regardless of condition, swap your device for a new refurbished one for a one-time service fee. Theft and loss is not covered.
How it works:
1. Submit an Swap request on the Samsung Care+ Portal before 3pm on a business day and we’ll dispatch on the same day, providing a replacement device is in stock.
2. Pay a one-time service fee.
3. Receive a refurbished device before sending back your old device. You’ll have 14 days to return your device, giving you plenty of time to backup and transfer data.
How it works:
1. Submit an Swap request on the Samsung Care+ Portal before 3pm on a business day and we’ll dispatch on the same day, providing a replacement device is in stock.
2. Pay a one-time service fee.
3. Receive a refurbished device before sending back your old device. You’ll have 14 days to return your device, giving you plenty of time to backup and transfer data.
Mobile Refresh
We’ll keep your device working like it’s new for a one-time service fee. Our Certified Technicians can help with:
A. Screen clean or replacement:
Using genuine Samsung parts that won’t void your warranty if necessary or a buff and polish to remove scuffling to restore surface shine
B. Battery replacement:
To ensure your device is powering at full capacity
C. Detailed device clean:
Deep cleanse of the exterior body and all ports, getting into all those hard-to-reach places
D. Diagnostic testing:
To ensure your device is operating at optimal speed, including a full factory reset and operating system reload
How it works:
1. Submit a Mobile Refresh request on the Samsung Care+ Portal
2. Device is assessed by a Certified Samsung Technician
3. Pay a one-time service fee
4. Receive your device
A. Screen clean or replacement:
Using genuine Samsung parts that won’t void your warranty if necessary or a buff and polish to remove scuffling to restore surface shine
B. Battery replacement:
To ensure your device is powering at full capacity
C. Detailed device clean:
Deep cleanse of the exterior body and all ports, getting into all those hard-to-reach places
D. Diagnostic testing:
To ensure your device is operating at optimal speed, including a full factory reset and operating system reload
How it works:
1. Submit a Mobile Refresh request on the Samsung Care+ Portal
2. Device is assessed by a Certified Samsung Technician
3. Pay a one-time service fee
4. Receive your device
Certified care by
Samsung Experts
No one knows your Samsung device better than our Certified Technicians. We use original parts which are only available directly from Samsung.
Additional support:
Phone: 1300 425 299 (GALAXY) 8am - 8pm AEDT / 7 days a week
Online: https://www.samsung.com/au/support
Additional support:
Phone: 1300 425 299 (GALAXY) 8am - 8pm AEDT / 7 days a week
Online: https://www.samsung.com/au/support
Up to 2 service requests
2 Year Samsung Care+ plan:
Up to two Swap or Mobile Refresh requests
1 Year Samsung Care+ plan:
One Swap or one Mobile Refresh request
Up to two Swap or Mobile Refresh requests
1 Year Samsung Care+ plan:
One Swap or one Mobile Refresh request
Samsung Care+ Pricing for Galaxy
Samsung Care+ | ||||
---|---|---|---|---|
1 Year Subscription* | 2 Year Subscription** | Swap Fee | Mobile Refresh Fee | |
Request limits 1 in 12 months | Request limits 2 in 24 months | |||
Galaxy A series | $99 | $159 | $149 | $45 |
Galaxy S series Galaxy S+ | $129 | $249 | $149 | $45 |
Galaxy S Ultra series | $149 | $279 | $229 | $99 |
Galaxy Z Flip series | $149 | $279 | $229 | $99 |
Galaxy Z Fold series | $229 | $399 | $299 | $99 |
Tab A series | Not available | $99 | $99 | Not available |
Tab S series | Not available | $199 | $149 | Not available |
Galaxy Watch Galaxy Watch Classic |
Not available | $99 | $99 | Not available |
Galaxy Watch Ultra |
Not available | $199 | $149 | Not available |
- * 1 Swap or 1 Mobile Refresh over 12 months
- ** 2 Swaps or 2 Mobile Refreshes over a 24 months
- Galaxy A series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $99 $159 Swap Fee Mobile Refresh Fee $149 $45
- Galaxy S series, Galaxy S+ series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $129 $249 Swap Fee Mobile Refresh Fee $149 $45
- Galaxy S Ultra series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $149 $279 Swap Fee Mobile Refresh Fee $229 $99
- Galaxy Z Flip series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $149 $279 Swap Fee Mobile Refresh Fee $229 $99
- Galaxy Z Fold series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months $229 $399 Swap Fee Mobile Refresh Fee $299 $99
- Tab A series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months Not available $99 Swap Fee Mobile Refresh Fee $99 Not available
- Tab S series
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months Not available $199 Swap Fee Mobile Refresh Fee $149 Not available
- Galaxy Watch, Galaxy Watch Classic
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months Not available $99 Swap Fee Mobile Refresh Fee $99 Not available
- Galaxy Watch Ultra
-
Samsung Care+ 1 Year Subscription* 2 Year Subscription** Request limits 1 in 12 months Request limits 2 in 24 months Not available $199 Swap Fee Mobile Refresh Fee $149 Not available
- * 1 Swap or 1 Mobile Refresh over 12 months
- ** 2 Swaps or 2 Mobile Refreshes over a 24 months
How and where to buy
Getting Samsung Care+ is easy.
Find out more details about each option below on buying Samsung Care+.