Add comfort for your new device

1. Samsung Care+ and Samsung Care+ Lite are not insurance products. With a two year Samsung Care+ subscription, you can request either two swaps, or two mobile refresh (or one of each) within the 24 months from the Samsung Care+ subscription start date. With a monthly Samsung Care+ subscription, you can request either one swap, or one mobile refresh within each 12 month period from the start date. For Samsung Care+ Lite you can request one mobile refresh within the 12-months. For Swaps: Swap Fee for all eligible devices is from $149 to $299. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. Online Exclusive colours and Bespoke Editions are not eligible as replacement devices as part of a Samsung Care+ subscription. You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non-Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day and will be subject to stock availability (including colour variants). Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. For Mobile Refresh: a Refresh Fee of $45 to $99 is payable for all eligible devices. A mobile refresh request must be submitted online and, if accepted, customers may utilise the Mail-In service within 7 days. Mobile refreshes are subject to the device meeting the mobile refresh criteria. Devices that do not meet the criteria may be returned or transferred to a Swap request. Click here for Samsung Care+ Terms and Conditions (Monthly Enrolment), or here for Samsung Care+ Terms and Conditions Upfront Enrolment, or here for Samsung Care+ Lite Terms and Conditions.

^A swap device is a new or refurbished device that is the same model as your current device, or a comparable model.

2. Customers are eligible to purchase Samsung Care+ within 30 days of purchasing your Eligible Device (Post Purchase Application) subject to successfully completing the Post Purchase Declaration via the Samsung Care+ Portal. If you do not complete the Post Purchase Declaration within 30 days from receipt of notice by Samsung, Samsung may reject your enrolment into the Program.

Target Market Determination Document [PDF]

4. Mobile Refresh is not available for Galaxy tablets. Eligibility for a Mobile Refresh will be determined at time of request. Device must be in good working condition without excessive damage.

5. Replacement of LCD screen in a Mobile Refresh is only eligible for the internal folding of the LCD screen of eligible devices Samsung Care+ devices.

6. From 26th Jul 2023 until 31st Dec 2023 get 50% off Samsung Care+ when you purchase a Samsung Galaxy Z Fold5 or Galaxy Z Flip5+ in the same transaction on the Samsung Online Store, unless withdrawn earlier. 50% off discount does not apply to the $299 for the Galazy Z Fold5 swap fee or $229 for the Galazy Z Flip5 swap fee. Swap fee applies per swap. Discount applies to one (1) x 2 year SC+ subscription. 

8. *From 12 Oct 2023 until 11 Jan 2024 get 50% off Samsung Care+ 2 year subscription when you purchase a Samsung Galaxy S23 FE series in the same transaction on the Samsung Online Store or through a Samsung Experience Store, unless withdrawn earlier. 50% off discount does not apply to the $149 Swap Fee. Swap fee applies per swap. Discount applies to one (1) x 2 year SC+ subscription