Samsung Care+

Samsung Care+
Make the best of it with Samsung Care+. ^

Damaged? Feel like a new colour? Swap your device regardless of its condition1 with Samsung Care+.

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.

What is Samsung Care+


Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee for each swap request and we’ll swap it.*

An icon for "Device replacement": a shiny new smartphone.

We
Swap it

Have your device replaced.*

An icon for "Battery replacement": a battery overlaid with a two-arrow cycle.

Never be
without your device

Get your replacement device before you return your old device.*

An icon for "2 claims within 2 years": a calendar with two pages with the text "2 yr" on it.

Devices shipped
same business day

Swap requests lodged before 3pm AEST will have a replacement dispatched on the same business day.*

Eligible devices

You can purchase a Samsung Care+ subscription for any of the following devices.*

Coverage details

Device

2 swaps over two 2 years

Samsung Care+

Swap Fees

Galaxy S10e,

Galaxy S10,

Galaxy S10+,

Galaxy S20 Ultra 5G,

Galaxy S20+ 5G,

Galaxy S20+,

Galaxy S20 5G,

Galaxy S20,

Galaxy Note10,

Galaxy Note10+,

Galaxy Note10+ 5G,

Galaxy A71 5G,

Galaxy A90 5G

$249

$129

Galaxy A70,

Galaxy A31,

Galaxy A51,

Galaxy A71

$159

$129

How to purchase


Purchase a Samsung Care+ subscription together with your device or within 30 days of purchase.

  • Purchase Together
  • Purchase Later

Purchase Together

An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

Purchase your eligible device and a subscription together online.

An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

Purchase your eligible device and a subscription together instore.

Purchase Later

An icon for Step 1 of the Offline Retailers purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

Purchase a subscription for your eligible device online.

Purchase a subscription for your eligible device at a Samsung store.

Swap requests

If you lodge your swap request before 3pm on a business day, a replacement device will be dispatched to you on the same business day.

An icon for "Device replacement": a shiny new smartphone.

Request Swap

Submit your swap request using the Samsung Care+ portal.

An icon for "Battery replacement": a battery overlaid with a two-arrow cycle.

Finalise Payment

Complete your swap request by paying the swap fee.

An icon for "2 claims within 2 years": a calendar with two pages with the text "2 yr" on it.

Receive Device

Receive your replacement device before you send back your old device.

Find your IMEI number


To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:

An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#"

Method 1

Dial *#06# from your phone.
Your IMEI number will appear
on your screen.

An icon for Method 2: a smartphone screen with a lowercase letter "i" on it.

Method 2

On your phone, go to Settings and then
tap About phone. Look for your
IMEI number on the screen.

Discover the right Galaxy

Galaxy S20

Galaxy S20 in Cosmic Grey, front and back views. Galaxy S20 in Cloud Pink, front and back views. Galaxy S20 in Cloud Blue, front and back views.
Cosmic Gray
Capacity

128GB

Capacity

128GB

Capacity

128GB

Galaxy Note 10+

Galaxy Note10+ in Aura Black, front and back views, with S Pen alongside. Galaxy Note10+ in Aura Glow, front and back views, with S Pen alongside.
Select the Colors
Aura Black
Capacity

256GB

Capacity

256GB

Galaxy A51

Galaxy A51 in Blue, front and back views. Galaxy A51 in Black, front and back views.
Select the Colors
Blue
Capacity

128GB

Capacity

128GB

Frequently asked questions

More questions? Check out the FAQs below.