COVID-19 is impacting our call centre operations, we may be unable to take in-coming calls.
COVID-19 is impacting our call centre operations, we may be unable to take in-coming calls.
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  • Support News
    MEDIA STATEMENT: SAMSUNG WASHING MACHINE RECALL
    SAMSUNG WASHING MACHINE RECALL
    Home Appliance
    Nov 16, 2020
  • Support News
    Samsung wins Stevie® Award for innovation in customer service
    Samsung wins Stevie® Award for innovation in customer service
    Mobile Device/TV & AV/Home Appliance
    Aug 21, 2020
  • Support Alert
    Wearing the Galaxy Watch/Fit
    Wearing the Galaxy Watch/Fit
    Mobile Device
    Jul 24, 2020
  • Support News
    End of MirrorLink Service Support
    End of MirrorLink Service Support
    Mobile Device
    Apr 29, 2020
  • Support News
    The latest Coronavirus (COVID-19) updates for our customers
    Alternative ways to contact our Customer Care Team
    Mobile Device/Camera/TV & AV/PC & Office/Home Appliance/Storage
    Mar 17, 2020
  • Support Alert
    Notice for counterfeit Samsung Accessories
    Counterfeit Samsung products and accessories
    Mobile Device
    Jan 29, 2020
  • Support News
    Samsung Pay Notice
    From January 2020 Samsung Pay updates will no longer be available for Android 6 (Marshmallow)
    Mobile Device
    Jan 01, 2020
  • Support Alert
    Galaxy Wearable Battery Life Time Test Procedure
    Measurement Procedure Displaying Standards on Website
    Mobile Device
    Sep 21, 2018
  • Support News
    Intel CPUs Firmware Update Notice
    Intel CPUs Firmware Update Notice
    Mobile Device/PC & Office
    Jun 18, 2018
  • Support Alert
    Scam warning for Samsung Electronics Australia customers
    Samsung Electronics Australia Pty Ltd (Samsung) has noticed an increase in the frequency of scam, hoax and phishing incidents targeting our consumers. These incidents generally carry Samsung’s name and logo and appear (at face value) to be authorised communications from Samsung.
    Home Appliance
    Mar 07, 2018
  • Support Alert
    Anchoring for TV Tip-over Prevention
    THIS PRODUCT SHOULD BE MOUNTED OR ANCHORED TO A WALL OR OTHER SUITABLE SURFACE TO AVOID SERIOUS INJURY.
    TV & AV
    Jan 04, 2018
  • Support News
    Samsung sale of Printer business to HP
    Information regarding the Samsung sale of Printer business to HP
    PC & Office
    Nov 01, 2017
  • Support News
    Notification of Printer business transfer to HP
    Information regarding the transfer of the Printer business to HP
    PC & Office
    Nov 01, 2017
  • Support Alert
    Samsung recommends you only use genuine Samsung parts and accessories for your device
    Important information regarding charging your Samsung smartphone.
    Mobile Device
    May 04, 2017
  • Support Alert
    Notice regarding Warranty Card for Samsung Solid State Drive (SSD) Devices
    Warranty Card Notice
    Storage
    Mar 23, 2017