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  • Support Alert
    Scam warning for Samsung Electronics Australia customers

    Samsung Electronics Australia Pty Ltd (Samsung) has noticed an increase in the frequency of scam, hoax and phishing incidents targeting our consumers. These incidents generally carry Samsung’s name and logo and appear (at face value) to be authorised communications from Samsung.

    Home Appliance

    Feb 27, 2023

  • Support News
    End of Online Support (S Service)

    Date of Termination: 1 January 2023

    PC & Office

    Oct 19, 2022

  • Support News
    Connect with the Samsung Promotions Team

    Recently purchased a Samsung Product and need to get in touch with our Promotions Team regarding your Gift Redemption?

    Mobile Device/TV & AV/Home Appliance/Storage

    Apr 06, 2022

  • Support News
    Mobile Phone Screen Repair

    Samsung Australia are introducing a new repair technique which allows our authorised technicians to repair the LCD display screen (front screen) on a Mobile phone rather than replacing the entire LCD display.

    Mobile Device

    Dec 16, 2021

  • Support News
    Blood Pressure or ECG Functionality not available on Galaxy Watch4 or Watch4 Classic

    Unable to use Blood Pressure or ECG Functionality on the Galaxy Watch4

    Mobile Device

    Sep 08, 2021

  • Support Alert
    Notice of termination of Samsung Smart Camera email transmission service

    End of e-mail service for Samsung Smart Camera

    Mobile Device/Camera

    Aug 31, 2022

  • Support News
    Notice about EOS of Dex for PC for MAC OS / Windows 7 OS

    Notice about EOS of Dex for PC for MAC OS / Windows 7 OS

    Mobile Device

    Nov 01, 2021

  • Support News
    POWERbot Displays CO2 Error Code

    When the information code is shown with an error alarm, turn the emergency switch off and check the below instructions...

    Home Appliance

    Sep 29, 2021

  • Support News
    SUDS Code Displays on Washing Machine

    If your washing machine displays SUDS on the screen, it has detected an over-sudsing condition, and will stop for a short period to allow the suds to dissipate. This error code is usually caused by too much detergent, or the wrong type of detergent...

    Home Appliance

    Sep 29, 2021

  • Support News
    Clear App Cache and Data on your Samsung TV

    On the 2020 and 2021 range of Samsung televisions, it has never been easier to download apps and streaming services onto your TV. The internal storage of your TV is not unlimited and may require you to free up some space depending on how many apps and/or pictures are stored on your TV.

    TV & AV

    Aug 30, 2021

  • Support News
    AN EXCLUSIVE OFFER JUST FOR MEMBERS

    Terms & Conditions

    Mobile Device

    Aug 03, 2021

  • Support News
    Notification of Detection of Gallery Data Sync with Samsung Cloud

    Did you recently receive an email advising that your data saved within your Samsung Cloud account will be deleted and not too sure what this means?

    Mobile Device

    Jun 02, 2021

  • Support News
    Redeeming my YouTube™ Premium account on my Galaxy Phone

    Enjoy ad-free music and download YouTube™ videos to watch offline whenever and wherever you go.

    Mobile Device

    Jun 01, 2021

  • Support News
    Sign up to the Samsung Members Community for exclusive offers, product tips and tricks

    Samsung invites its Australian fans to explore, share and connect through its new Community feature in Samsung Members

    Mobile Device

    Mar 31, 2021

  • Support Alert
    Google Webview Issue

    : As soon as I start some third party applications such as Tumblr, Google search, Brawl Stars, Waze, TikTok and Banking apps so on, the apps are forcibly closed. What should I do for this?

    Mobile Device

    Mar 24, 2021

  • Support News
    MEDIA STATEMENT: SAMSUNG WASHING MACHINE RECALL

    SAMSUNG WASHING MACHINE RECALL

    Home Appliance

    Nov 16, 2020

  • Support News
    Samsung wins Stevie® Award for innovation in customer service

    Samsung wins Stevie® Award for innovation in customer service

    Mobile Device/TV & AV/Home Appliance

    Aug 21, 2020

  • Support Alert
    Wearing the Galaxy Watch/Fit

    Wearing the Galaxy Watch/Fit

    Mobile Device

    Jul 24, 2020

  • Support News
    End of MirrorLink Service Support

    End of MirrorLink Service Support

    Mobile Device

    Apr 29, 2020

  • Support News
    The latest Coronavirus (COVID-19) updates for our customers

    Alternative ways to contact our Customer Care Team

    Mobile Device/Camera/TV & AV/PC & Office/Home Appliance/Storage

    Mar 17, 2020

  • Support Alert
    Notice for counterfeit Samsung Accessories

    Counterfeit Samsung products and accessories

    Mobile Device

    Jan 29, 2020

  • Support News
    Samsung Pay Notice

    From January 2020 Samsung Pay updates will no longer be available for Android 6 (Marshmallow)

    Mobile Device

    Jan 01, 2020

  • Support Alert
    Galaxy Wearable Battery Life Time Test Procedure

    Measurement Procedure Displaying Standards on Website

    Mobile Device

    Sep 21, 2018

  • Support News
    Intel CPUs Firmware Update Notice

    Intel CPUs Firmware Update Notice

    Mobile Device/PC & Office

    Jun 18, 2018