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Scam warning for Samsung Electronics Australia customers

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Mar 07, 2018



Scam warning for Samsung Electronics Australia customers

Samsung Electronics Australia Pty Ltd (Samsung) has noticed an increase in the frequency of scam, hoax and phishing incidents targeting our consumers. These incidents generally carry Samsung’s name and logo and appear (at face value) to be authorised communications from Samsung.

Below is a recent example of a scam that consumers have reported to Samsung:

‘Test & Keep’ Samsung Washing Machine SMS and website

Scam URL: http://milolead.com/page?country=au&pub=80&cam=104&aff_id=OCAU0503B
Washing Machine Scam SMS

Washing Machine Scam Webpage


Given the frequency of incidents such as the one above, Samsung would like to raise awareness about the variety of ways in which unauthorised third parties represent themselves as being authorised by Samsung in an attempt to obtain your personal information or exploit you for financial gain. Generally, consumers should be vigilant when dealing with third parties via email, the internet (including social media), telephone, postal mail and SMS.


Below are some tips to assist you in ensuring that you are dealing with Samsung or an authorised Samsung representative:

1. Samsung’s customer service team or an authorised service centre on Samsung’s behalf might contact you by email, social media or telephone to arrange for a resolution of issues that you have brought to Samsung’s attention. However, Samsung will never ask you to send cash or deposit money into any personal bank account. In specific cases, where a customer requests a product upgrade, Samsung might request a cheque to be sent to Samsung’s head office (3 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia). Such cheques should only be payable to “Samsung Electronics Australia Pty Ltd” and not to third parties or individuals.

2. Email communications sent by a Samsung representative will always carry the “@samsung.com” or “@partner.samsung.com” domain addresses and any call back requests should be done through Samsung’s customer contact centre number (1300 362 603 or 1300 GALAXY). Please make sure to double check the email or website address when replying to emails or completing online forms. If you have been contacted through any of the above means and you are suspicious, please contact Samsung’s customer contact centre (1300 362 603 or 1300 GALAXY) to confirm the authenticity of the message.

3. As a general precaution, do not give or send your name, bank account details, or any other personal details to anyone if you are unsure as to whether they are an authorised representative of Samsung. Use common sense when dealing with online sources and increase your awareness by consulting government websites (such as http://www.staysmartonline.gov.au ) which contain many helpful tips.

4. If you believe that you have received a scam message from an entity purporting to be Samsung, please report it to Samsung by emailing vocnsw@samsung.com , calling Samsung’s customer contact centre number (1300 362 603 or 1300 GALAXY) and submitting a SCAMWATCH online report form at http://www.scamwatch.gov.au/content/index.phtml/tag/reportascam .

5. For a list of recent scam alerts, please visit the Australian Competition and Consumer Commission’s “Scam Watch” website at http://www.scamwatch.gov.au.