Using Samsung Members
The Samsung Members app allows you to raise error reports, register new Samsung products, locate your nearest Authorised Service Centre, contact us via Chat Support, and even help you diagnose issues you may be facing with your Galaxy device. Follow the below guide for step-by-step instructions. Need help raising an Error Report for your Galaxy Watch or Buds? Please check out our guide Raising an Error Report via the Galaxy Wearable App for more information.
If you would like to learn more about Samsung Members Community please click here.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
If you need help raising an Error Report via the Samsung Members app please check out our guide Raising an Error Report via Samsung Members app for more information. If you would like to learn how to complete a Interactive Check via the Samsung Members app please check out our guide Diagnostics Check using Samsung Members for more information.
If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
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