What is Samsung Members?

Last modified : Aug 08. 2018
Samsung Members

Samsung Members is an app for support and device diagnostics. It will allow you to submit error reports and request help across lots of Samsung Apps and services. Samsung Members also has diagnostic capabilities that will help maximise the device performance and help identify any problems.


There are lots of ways to get in touch with support if you do need help, including Remote Support (installation of Smart Tutor is required), Live Chat, and lots of FAQs with tips and tricks.

Important: To send questions and feedback or post comments, please sign in with your Samsung account.

Samsung Members Welcome Screen

When you launch Members for the first time you’ll get a welcome screen with information about how to access different features.


On the main page of Samsung Members you will find the following sections in the upper area:

  • Support  
    • View your previous Questions and Answers and Send Feedback
    • Browse the FAQs
    • Access Live Chat Support
    • Call Customer Service directly from the app
    • Search for your closest Service location
    • Access Remote Support
  • News and Tips Here you can read about the latest from Samsung including new products, Tips and simple "How To"s
  • Benefits Shows any vouchers under your account and details of upcoming Events that might be of interest to you
  • Diagnostics Run Hardware tests, clean RAM and storage space, uninstall unused applications and Optimize settings quickly and easily

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