Using Samsung Members

Last Update date : Jun 04. 2021

The Samsung Members app allows you to raise error reports, register new Samsung products, locate your nearest Authorised Service Centre, Contact us via Chat Support and even help you diagnose issues you may be facing with your Galaxy device. Follow the below guide for step-by-step instructions. Need help raising an Error Report for your Galaxy Watch or Buds? Please check out our guide Raising an Error Report via the Galaxy Wearable App for more information.

If you would like to learn more about Samsung Members Community please click here.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on blue plus button for more options
Tap on blue plus button
3 Select Error Reports
Tap on Error Reports
4 Choose a category below
Choose a category
5 Tap on Frequency
Tap on frequency
6 Choose between Once, Often or Sometimes
Choose between once, often or sometimes
7 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon
Sending error report

Please ensure Send system log data is ticked.

8 Once the Error Report has been sent, you will be able to review within your feedback
Viewing Error Report in Feedback
Reviewing Feedback
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Get help
3 Scroll down to the bottom of the page
Tap on Scroll down to bottom of screen
4 Tap on Go to Feedback
Tap on Go to Feedback
5 You should be able to view all your raised error reports and reponses from our Samsung Members Team
Select Error report to view response
6 You can then review the reponses from our Samsung Members Team and even ask extra questions
Vview Reply from Samsung Members Team
Interactive Checks
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on blue plus button for more options
Tap on blue plus button
3 Select Phone care
Tap on Phone care
4 Tap on Interactive checks
Tap on Interactive Checks
5 Select a setting or function you would like to test
Choose category to check
6 Follow the on screen instructions to complete the check
Complete touch screen check
Go to FAQs
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Get help
3 Select Go to FAQ
Tap on Go to FAQ
4 Select a category to view a wide range of troubleshooting guides
Select category
5 Choose a question to review related troublehooting steps
Choose guide for troubleshooting steps
6 Follow the troubleshooting steps to help resolve the issue you are facing
Read troubleshooting steps
Locate nearest Authorised Service Centre
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Get help
3 Scroll down to the bottom of the page
Tap on Scroll down to bottom of screen
4 Tap on Visit us
Tap on Visit us
5 You can then search for your nearest Authorised Service Centre
Searching for nearest Service Centre
Contact Chat Support
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on blue plus button for more options
Tap on blue plus button
3 Select Text chat
Tap on Text chat
4 Choose a product you need assistance with then tap on Start to begin chatting
Select category then tap on Start

Thank you for your feedback!

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