Raising an Error Report via the Galaxy Wearable App

Last Update date : Oct 15. 2021

Having troubles with your Galaxy Watch or Buds and not sure what to do? If you raise an Error Report through the Galaxy Wearable app our Samsung Members Team will be able to provide further troubleshooting steps to help resolve your issue. Simply follow the below guide to learn how to raise an Error Report through the Galaxy Wearable app.                   

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch Wearable app icon Galaxy Wearable app
Launch Galaxy Wearable app
2 Tap on 3 lines icon
Tap on 3 lines
3 Select Contact us
Tap on contact us
4 Tap on Error Reports
Tap on Error Reports
5 Tap on Frequency
Tap on frequency
6 Choose between Once, Often or Sometimes
Choose between once, often or sometimes
7 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon
Sending error report

Please ensure Send system log data is ticked.

Reviewing Feedback
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Get help
3 Scroll down to the bottom of the page
Tap on Scroll down to bottom of screen
4 Tap on Go to Feedback
Tap on Go to Feedback
5 You should be able to view all your raised error reports and reponses from our Samsung Members Team
Select Error report to view response
6 You can then review the reponses from our Samsung Members Team and even ask extra questions
Vview Reply from Samsung Members Team

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

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