Raising an Error Report via the Galaxy Wearable App

Last Update date : Mar 05. 2024

Having troubles with your Galaxy Watch or Buds and not sure what to do? If you raise an Error Report through the Galaxy Wearable app our Samsung Members Team will be able to provide further troubleshooting steps to help resolve your issue. Simply follow the below guide to learn how to raise an Error Report through the Galaxy Wearable app.                   

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report via the Galaxy Wearable App Raising an Error Report via the Galaxy Wearable App

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch the Galaxy Wearable app
Launch Galaxy Wearable app
2 Tap on 3 lines icon
Tap on 3 lines
3 Select Contact us
Tap on contact us
4 Tap on Error Reports
Tap on Error Reports
5 Select the device you would like to raise the error report for
Tap on frequency
6 Tap on Frequency
Tap on frequency
7 Choose between Once, Often or Sometimes
Choose between once, often or sometimes
8 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon
Sending error report

Please ensure Send system log data is ticked.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Support
3 Tap on Check feedback you've sent
Tap on Check feedback you've sent
4

You should be able to view all your raised error reports and reponses from our Samsung Members Team.

You can then review the responses from our Samsung Members Team and even ask extra questions
Select Error report to view response

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7
Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
View more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Request for Mobile Repair
View more

Samsung Online Store
online store online store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Join Members Community
samsung members samsung members

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Warranty Information
Warranty Information Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Read More

Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
View more