Raising an Error Report via the Galaxy Wearable App

Last Update date : Mar 05. 2024

Having troubles with your Galaxy Watch or Buds and not sure what to do? If you raise an Error Report through the Galaxy Wearable app our Samsung Members Team will be able to provide further troubleshooting steps to help resolve your issue. Simply follow the below guide to learn how to raise an Error Report through the Galaxy Wearable app.                   

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report via the Galaxy Wearable App Raising an Error Report via the Galaxy Wearable App

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch the Galaxy Wearable app
Launch Galaxy Wearable app
2 Tap on 3 lines icon
Tap on 3 lines
3 Select Contact us
Tap on contact us
4 Tap on Error Reports
Tap on Error Reports
5 Select the device you would like to raise the error report for
Tap on frequency
6 Tap on Frequency
Tap on frequency
7 Choose between Once, Often or Sometimes
Choose between once, often or sometimes
8 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon
Sending error report

Please ensure Send system log data is ticked.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Support
3 Tap on Check feedback you've sent
Tap on Check feedback you've sent
4

You should be able to view all your raised error reports and reponses from our Samsung Members Team.

You can then review the responses from our Samsung Members Team and even ask extra questions
Select Error report to view response

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

Related Questions

Thank you for your feedback!

Contact Info

Contact us

For support buying a product, help with an order or technical product support
Chat Support Help & Contact Us

Join Members Community

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Troubleshoot and book a repair

Support for your mobile devices, home appliances, TV and computing products
Request a Repair
View more