24/7 Store
Shop for your favourite Samsung products day and night via the Samsung Online Store that doesn't close.
Free Delivery⁷
Get your new Samsung product delivered to your door. Simply order on our online store and enjoy free delivery⁷
Flexible payment options
Choose from PayPal®, debit card, or credit including Visa, MasterCard and Amex, and Afterpay.
Expert Support
Our Customer Care team are available 7 days a week to provide product advice, technical support or help with an existing order. You can reach out via Chat, Phone or email for assistance.
Shop directly from the Samsung Online Store
Benefits of buying directly from the Samsung Online Store
Here are just some of the reasons why it’s better when you buy a Samsung product online with us.
Benefits of flexible payment options
Samsung Finance
Purchase any Samsung product and pay no interest on a 12, 24 or 36 month interest free plan.1 There’s also a 48 month option for appliances and home entertainment1.
PayPal Pay in 4
PayPal Pay in 4 allows you to pay for eligible purchases valued between AU$30 and $2,000 in 4 interest-free instalments. Available to eligible customers.
Afterpay
Shop now, enjoy now, pay later. Afterpay2 is now available on the Samsung Online store for purchases up to $3,000, subject to approval by Afterpay.
More flexible options
Purchase from Samsung Online anywhere, anytime, on any device. Choose from PayPal®, debit card or credit including Visa, MasterCard and Amex.
Benefits of free delivery
Free delivery⁷
Get your new Samsung product delivered to your door. Simply order on our online store and enjoy free delivery⁷.
Scheduled delivery
We work around you. Set up your preferred delivery day online when you purchase your new appliances and home entertainment products.
24/7 parcel tracking
You can track your order for handheld devices via startrack.com.au. We will contact you to arrange delivery for appliances and home entertainment products.
14 days change of mind
We want you to be 100% satisfied with your purchase. If not, Samsung offers a 14 Day Change of Mind Policy for all handheld devices purchased from our Online Store4.
Samsung Discount Programs
Online support
Contact us
Need more help? Get in touch via 24/7 chat, email or phone for service, warranty, product information and more. We also provide remote support.
Repairs and service
For expert repairs and advice, search for your nearest Samsung Service Centre or Express Mobile Service Point. Booking and tracking your repairs is simple too.
Product support
For peace of mind, we provide product registration, warranties, news and more.
Solution and tips
We’re here to help. Discover the latest FAQs, manuals, downloads, features, apps and more to help you self-service your Samsung product.
¹ Samsung Finance is for approved customers only. Monthly payments must be made during the promotional period. Interest and payments are payable after the interest free period expires. Paying only the minimum monthly payment will not pay out the purchase before the end of the plan. Purchases on the Samsung Online Store need to be above $300 AUD for Samsung Finance options to apply. A $99 annual fee for Gem Visa applies. At the end of the plan, interest will be charged at 24.99%. Samsung Finance is provided under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges apply, see relevant product websites for details. Credit is provided by Latitude Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145.
Click here for more information.
² Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. For purchases up to $3,000 only. Advertised amount subject to approval by Afterpay.
⁴ This Policy sets out the terms and conditions by which end users who purchase a Mobile Product from Samsung via the Samsung Online Store can seek an exchange or refund of their Mobile Product if they change their mind after their purchase. Click here for full terms and condition.
⁵ The Samsung Care+ program allows a maximum of two swaps available over a 24 month period. Swap fee applies for each swap, unless covered by warranty or the Australian Consumer Law. Swap fee for all eligible devices is $129 or $299. Device non return fee may apply if original device is not returned within 14 days of receiving swap. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day. Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. Click here for more information. Terms and Conditions apply. Discount is not transferable, exchangeable or redeemable for cash. Not available in conjunction with any other offer.
6Approved LatitudePay+ customers who comply with the Samsung Subscription Program eligibility criteria and T&Cs only. Available on select Samsung devices that are eligible for Samsung Subscription. $10 monthly account keeping fee applies (waived for eligible Samsung Subscription when that transaction is the only active plan on the LatitudePay+ account). A $10 monthly account keeping fee will apply for other active plans. Late fees and full T&Cs apply. Upgrade available at no additional cost after 12 instalments paid in accordance with LatitudePay Payment Plan, or upgrade early after 9-11 (inclusive) instalments for an early upgrade fee. Upgrade is subject to customer returning their device in Good Working Order, otherwise a swap fee will apply. Payment plan provided by LatitudePay Australia Pty Ltd ABN 23 633 528 873. Available on Samsung’s online store only (shop.samsung.com/au/). For full Terms and Conditions please see:
Samsung Subscription terms
Latitude pay terms
7Free delivery is available in selected areas within Australia.