How do I restart my device if it is “frozen” or not responding?

Last Update date : 2017.09.21

Samsung Galaxy     


If your Samsung Galaxy device is not responding then follow the instructions below:


● Step 1: Hold down the volume down key and the power button together for 7 seconds.


Step 2: Your device should restart and then display the Samsung Logo.


How to force restart your device  


Also check to make sure if the battery is fully charged.


If the issue is persistent, please kindly contact Samsung for further assistance.

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