How do I ensure my Samsung mobile device is powered by safe batteries?

How do I ensure my Samsung mobile device is powered by safe batteries?

If the battery in your Samsung mobile device is damaged, you should stop using it immediately and replace it with a genuine Samsung battery. 


Damaged batteries can diminish the performance of the device, and in some cases, cause damage or injury through overheating, fire or explosion.


Examples of situations that could damage the battery include:


• Taking your mobile device into an excessively hot environment

• Dropping the battery

• Dropping your mobile device while the battery is inside it 

• External pressure on the battery, such as through a pet biting it.


We recommend that you keep spare batteries for devices with removable batteries in a hard-shell case when not in use. 


The use of incompatible batteries, cables and chargers could damage your device and, by extension, cause injury.


Replacement Samsung batteries for devices with removable batteries can be purchased from Partmaster, as well as other electronics retailers. You should use only batteries manufactured by Samsung or batteries that have been otherwise approved by Samsung for use with Samsung products.


If you wish to replace a battery on a device with a non-removable battery, you should contact your service provider or an authorised repair agent. You can find your closest Samsung Service Centre here.

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