What to do when the GPS is not working properly on Galaxy devices

Last Update date : Mar 17. 2023

Galaxy mobile devices have a GPS antenna that monitors real time location information. However, accuracy of information may vary according to the speed of the internet. Here's how to help your device's GPS accuracy below.

Before you try out the recommendations below to resolve the issue, make sure you have internet connection. Be sure to check if your device's software and related apps are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions. 


How to enable Google Network Location Provider (NLP)


Location information of Android devices is generally checked through GPS signal and Google Network Location Provider(NLP) is used to improve location accuracy indoors where GPS signal is not detected when checking the location. The location obtained by Google NLP may differ from an actual current location if the Wi-Fi information of Google Server or the Cell information of the Carrier base station is not exact and has an error. For example, an incorrect location may be shared with Android devices when Wi-Fi or Cell information is changed as it takes some time to update the actual current location on Google Server. This is not a device defect or a problem with a Mobile network carrier. 

Although GPS will work inside a building or a house, it works best outdoors with an open view of the sky so signals can be received and communicate with satellites. So, adjust your settings on your device first before checking your location with a GPS app while outdoors by improving accuracy as below. 


How to set Google Location Accuracy 

Step 1. Go to Settings > tap Location.

Step 2. Tap Google Location Accuracy and switch on.



Wi-Fi scanning and Bluetooth Scanning settings to improve accuracy 

  • Wi-Fi scanning: Let apps use Wi-Fi for more accurate location detection, even when Wi-Fi is off. 
  • Bluetooth Scanning: Let apps use Bluetooth for more accurate location detection, even when Bluetooth is off.

Step outside, and re-activate GPS

If you are indoors, move outdoors to re-activate GPS. Avoiding obstacles like standing between walls or in poor weather conditions can be helpful to receive GPS signals.

  • Re-activate GPS by turning off and on the Location icon in Quick Panel. And then, go to the app Maps to see if the current location is accurate. 

How to adjust location permission settings


Check 1. From Android 10, apps that use GPS information according to Google's policy require permission. When running an app that uses GPS, a notification of the location permission change setting appears, but the customer may not remember it after changing the permission. If you cannot find your current location in a specific app, please check the app permission settings.

Step 1. Go to Settings > Location > App permission

Step 2. Select an App (Navi, Maps, etc.) > tap Allow all the time

Check 2. If the app (navigator, map, etc.) is not the latest version, please update and check again.

Check 3. Try running other navigation/map apps other than the app, and if there is no problem, there may be a problem with the app. Please contact the app developer. 



How to enable your Location

To use location-based services and apps like Google maps on your Galaxy phone, you need to enable your device's GPS location settings.  Your device may use a combination of Wi-Fi, GPS, and mobile networks to determine your location or get assistance locating your mobile device.  Follow the steps below on how to enable your location settings.

Step 1. Launch the Settings app, and then select Location.

Step 2. If the switch at the top is Off, turn it On.


Where to find location settings on Samsung device


Alternatively, you can swipe down on the screen to bring up the Quick panel, and then tap the Location icon to enable or disable location services.

Supported devices: Android 12 and above


  • Using GPS in overseas roaming: If you do not use data roaming while staying abroad, A GPS may be difficult to use, so it may take a long time to acquire location when using the navigation in urban areas. In this case, connecting to WIFI may improve location acquisition time by receiving auxiliary satellite data. It does not have to be constantly connected.
  • Device screenshots and menus may vary depending on the wireless service provider, device model, and software version. 

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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