Extension of probationary period

We extended to 30 days our immediate exchange policy in case of factory defect, so you can feel more relaxed and supported in the purchase of your Smart TV SAMSUNG Neo QLED 4K 98” (QN98*).

Select+ Services for SAMSUNG Smart TVs

For your Smart TV SAMSUNG Neo QLED 4K 98” (QN98*)

Because you are an exclusive customer, Samsung has created for you a package of services that you can use for free whenever you need them*.

Previous consultation at home Previous consultation at home

Free home inspection to ensure proper placement of your television. Free home inspection to ensure proper placement of your television.

First visit within 24 hours First visit within 24 hours

Free visit to your home 24 hours after purchase, to guarantee your full satisfaction with the product. Free visit to your home 24 hours after purchase, to guarantee your full satisfaction with the product.

Same day installation upon delivery Same day installation upon delivery

Enjoy your new TV without delay. We install the equipment on the same day of delivery. Enjoy your new TV without delay. We install the equipment on the same day of delivery.

Extension of the probationary period Extension of the probationary period

In the event that the product is defective at the factory, you have a 30-day trial period. In the event that the product is defective at the factory, you have a 30-day trial period.

Express on/offline experience Express on/offline experience

Priority waiting in the Service Center and exclusive agent in calls and chats. Priority waiting in the Service Center and exclusive agent in calls and chats.

Free technical assistance at home Free technical assistance at home

We visit you at home to help you set up and use the tools of your TV. We visit you at home to help you set up and use the tools of your TV.

Service Policy

Extension of probationary period

We extended to 30 days our immediate exchange policy in case of factory defect, so you can feel more relaxed and supported in the purchase of your Smart TV SAMSUNG Neo QLED 4K 98” (QN98*).

* Certain conditions apply, please review program terms and conditions. Terms and conditions click on the link below.

Terms and Conditions English

Cerrar

Contáctanos

Ayudarte ahora es más fácil a través de nuestro canal oficial de WhatsApp.

Lunes a Domingo
8:00 a.m. a 12:00 a.m.

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LiveChat

Atención con nuestro personal experto en productos Samsung.

Lunes a Domingo
8:00 a.m. a 12:00 a.m.

Iniciar conversación

Soporte presencial

No importa si tu producto está dentro o fuera de garantía, estamos para ayudarte.

Centros de Servicio

Atención telefónica

Lunes a Viernes 7:00 a 17:00 hrs.

Costa Rica: 00-800-1-726-7864

Ecuador: 1-800-72-6786

El Salvador: 800-0726-7864

Guatemala: 1-800-299-0033

Atención telefónica

Lunes a Viernes 7:00 a 17:00 hrs.

Honduras: 800-2791-9111

Jamaica: 1-800-726-7864

Nicaragua: 001-800-5077267

Panamá: 800-0101

Atención telefónica

Lunes a Viernes 7:00 a 17:00 hrs.

Puerto Rico: 1-800-682-3180

Trinidad y Tobago: 1-800-726-7864

Venezuela: 0-800-100-5303

República Dominicana: 1-800-751-2676

Cliente ALTICE Rep. Dom.

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