//skp.samsungcsportal.com

“Phone is starting…” screen - S10+/10/S10e

Last Update Date : Jun 02. 2019

Q : “Phone is starting…” screen, has never been displayed in previous Samsung device, is shown for few seconds while my Galaxy S10+/10/S10e is booting. Is my device defective ?

1 A : Your device is not defect. Based on enhanced Google Security Policy of Android 9.0(Pie) OS, “Phone is starting…” screen may be displayed for few seconds while device is booted if user set lock screen with Pattern or PIN or Password and additionally you may experience black screen for 1~2 second before device enters the Home screen.

Moreover as *FBE(File Based Encryption) activated during booting has being newly applied on Galaxy S10 for the first time, this let you may feel that S10 takes more times to complete system booting than other devices. Samsung does our best to find optimized booting procedure and apply it to new software of Galaxy S10 at earliest possible. *FBE is one of Google security solutions.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Facebook

Live Chat

Live Chat support with a Samsung product expert.

Please send email in case of general inquiry or technical support and we will reply within 24 hours.

Track Your Service

Find out your Service Request Status

Online Service Request

You can submit you service request from your computer.

Call

800-0101Panama

Monday to Friday 7:30 AM – 7:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday - Closed

1-800-726-7864Jamaica

Monday to Friday 7:30 AM – 7:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday - Closed

1-800-72-6786Ecuador

Monday to Friday 7:30 AM – 7:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday - Closed

0-800-100-5303Venezuela

Monday to Friday 8:00 AM – 8:00 PM
Saturday 8:30 AM – 1:30 PM
Sunday - Closed

1-800-682-3180Puerto Rico

Monday to Friday 8:30 AM – 8:30 PM
Saturday 9:00 AM – 2:00 PM
Sunday - Closed

1-809-200-7264Republica Dominicana

Monday to Friday 8:30 AM – 8:30 PM
Saturday 9:00 AM – 2:00 PM
Sunday - Closed

1-800-726-7864Trinidad & Tobago

Monday to Friday 8:30 AM – 8:30 PM
Saturday 9:00 AM – 2:00 PM
Sunday - Closed

800-0726-7864El Salvador