How to perform a factory reset on your Galaxy phone

Step 1. Navigate to and open Settings, and then tap General management.

Step 2. Swipe to and tap Reset, then tap Factory data reset, and then review the information.

Step 3. When you're ready, swipe to and tap Reset.

Step 4. Tap Delete all.

Step 5. If you have a security lock set, you will be asked to enter the credentials.

Step 6. From there, you will be required to enter your Samsung account's password if you have added a Samsung account.

Step 7. Your device will reset; when it turns back on, it will start from the initial setup screen.

Resetting your network settings will erase all Wi-Fi, Bluetooth, and mobile network settings. This will not erase your apps or data.

Lastly, Tap Reset to confirm. You will need to reconnect to your Wi-Fi network and Bluetooth accessories after the reset.