Tips for the best audio quality on the Galaxy Buds2

Last Update date : Aug 18. 2021

If you experience issues with audio performance or feel the audio quality is poor while using your Galaxy Buds2, there may be a couple of reasons why. You might be wearing the earbuds incorrectly, or the earbuds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, or one of several other things. Check the tips below.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Check 1. Make sure that you wear the earbuds properly and adjust them to fit your ears

If the earbuds are not positioned correctly in your ears or you don't wear the earbuds properly, they may not work, or the sound quality may be poor. Please check the L and R labels on your earbuds to make sure you put each one in the correct ear. To make sure you adjust the earbuds to fit your ears and wear them properly, you can use the Galaxy earbud fit test on the Galaxy Wearable app. A correct fit with ear tips that fit snugly will give you the best sound and noise canceling effects. If you’re not getting the sound quality you expect, try adjusting your earbuds or changing the ear tips.

earbuds wear properly

Find out more about how to wear your Galaxy Buds2 at ‘How to properly use your Galaxy Buds2’ with Samsung support.

Check that the wireless network environments of the device are connected with your Galaxy Buds2. If the audio quality is poor when checked with other wireless devices in the same location or if issues disappear when moved elsewhere, there may be problems with the connected network environment. Problems with the connected network environment may result in poor audio quality or Bluetooth performance.

Tips and precautions for using wireless networks

  • Wireless network services may be disabled due to issues with the service provider’s network. Make sure to keep the earbuds away from electromagnetic waves.
  • To avoid problems when connecting your earbuds to another device, place the devices close to each other.
  • Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10m). The distance may vary depending on the environment the devices are used in.
  • Ensure that there are no obstacles between the earbuds and a connected device, including human bodies, walls, corners, or fences.
  • Do not touch the Bluetooth antenna of a connected device.
  • Bluetooth uses the same frequency as some industrial, scientific, medical, and low power products and interference may occur when making connections near these types of products.
  • Disconnect the current connected wireless network and reconnect again.

If foreign materials such as earwax or debris builds up in the speaker, the volume may be lower than it should be with the current setting or the audio quality may be degraded.  Remove any earwax or debris with a clean, dry, and soft brush, cotton swabs, or other tools. Before cleaning the speaker, detach the ear tip from the latch at the bottom of the earbud.

earbuds clean 1 earbuds clean 1

① Microphone hole

earbuds clean 2 earbuds clean 2

② Speaker

earbuds clean 3 earbuds clean 3

③ Air duct

  • Use a soft, dry cloth to clean the earbuds after use.
  • Keep the earbuds dry. Prevent liquid from contacting or entering the earbuds.
  • Clean the earbuds regularly to prevent earwax or debris from building up in the speaker and the air duct.

Note: Do not use anything sharp or use excessive force while removing earwax or debris. The microphone hole, speaker and the air duct may be damaged.

You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound. For this, please adjust the setting options for both volume and sound properly.

Ensure that the Galaxy Wearable app installed on the mobile device, mobile device software and Galaxy Buds2 software are all updated to the latest version. To ensure the best experience, it's recommended to update each software component including the Galaxy Wearable app to the latest version.

To update your Galaxy Buds2 software, follow the steps below.

Step 1. Launch the Galaxy Wearable app on your phone, and then tap Earbuds settings.

Step 2. Tap Earbuds software update.

Step 3. Tap the Update button.

earbuds update step


  • The items supplied with the Galaxy Buds2, available accessories, and their images may vary depending on the region.
  • The supplied items are designed only for the Galaxy Buds2 and may not be compatible with other devices.
  • Appearances and specifications are subject to change without prior notice.
  • You can purchase additional accessories from the Samsung website. Make sure they are compatible with your model before purchase.
  • Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.
  • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Note: Device screenshots and menus may vary depending on the device model and software version.

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If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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