While using the Galaxy S10, battery drain was suddenly faster than before

Last Update Date : Jun 08. 2019

[Q: While using the Galaxy S10, battery drain was suddenly faster than before] 

A: Samsung is aware of this issue which may appear on Galaxy S10 device using VoIP applications and this problem has already been resolved with latest software(SCA or later version) update.



We applied optimizing battery algorithm in this version and are scheduled to release it at earliest possible for global countries.

Depending on the country and carrier, available date for new software may differ.

Therefore please check for updates to your device SW regularly via the  Smart Switch PC or FOTA.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

Live Chat support with a Samsung product expert.


Please send email in case of general inquiry or technical support and we will reply within 24 hours.

Track Your Service

Find out your Service Request Status

Online Service Request

You can submit you service request from your computer.

CEO E-mail Suggestion

If you want to send a message with any comments about how Samsung could assist you better or any suggestion to our CEO, you can do it thru this link



00-800-1-726-7864Costa Rica



800-0726-7864El Salvador


1-800-682-3180Puerto Rico

1-800-751-2676Republica Dominicana


1-800-726-7864Trinidad & Tobago



* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Search the nearest Samsung Service Centers in your area.

Contact Us