Remote installation and configuration
You will receive free remote help
with a quick and easy connection.

Remote support

Samsung's Remote Support service allows our experts to connect to your
device remotely to guide you through the installation and configuration.

We will solve your questions in real time and without you having to leave home.

How does Remote Support work?

A technician will guide you through the camera of your smart device to get your equipment ready to use.

What are the advantages of Remote Support?

Personal and real-time assistance (as if you were with a technician in person).
Optimized device settings and tips to get the most out of it.
View of the process at all times through the screen and disconnection whenever you want.

What is needed to use Remote Support?

Mobile device
Wi-Fi internet / Mobile data where the equipment is located

How to request remote support?

Contact the Samsung Contact Center from 8 a.m. to 11 p.m. to access the service .
It is important to be at home or where you are on the team. To speed up the support process, we recommend that you find and have the model name and serial number of your equipment at hand.

Continue with the following instructions to know step by step what to do:

Step-by-step visual support

Step guide to improve your experience with Samsung visual support.
01
Step 1. Request Support
We are there for you, contact the Samsung Contact Center to request Visual Support with a smart device that receives SMS messages or with an Internet browser to request a URL.
Contact us, we are here to help you
Solicitar Soporte Solicitar Soporte
02
Step 2. Connect with bracket
After selecting the connection method, wait for server connection to smart device, stable Wi-Fi connection is recommended to improve support.
Additional "What is Remote Service?"
pantalla carga pantalla carga
03
Step 3. Accept permissions
It is necessary to accept an agreement for contract permissions that allows the agent to use the camera of the smart device to view through and provide visual support.
Additional "What is Remote Service?"
conectar con servicios conectar con servicios
04
Step 4. Continue with visual support
When visual support begins, the agent will be able to view through the camera on your smart device in real time to provide more personalized assistance.
Additional "What is Remote Service?"
05
Step 5. Finish visual support
When the visual assistance by the agent ends, it will be indicated on the screen and a survey will appear to rate the quality of service offered by our technical support team.
Additional "What is Remote Service?"
Finalizar soporte visual Finalizar soporte visual

Free advisory service for remote installation and configuration for your Samsung device.

To access this benefit, contact the Samsung Contact Center from 8 a.m. to 11 p.m. Requires a cell phone with an Internet connection and video calling capability.
For more information go to https://www.samsung.com/latin_en/support/

Contact Info

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