The proximity sensor is not working properly
Note: In models with proximity sensors located internally on the back side of the display, the proximity sensor may be activated and emit a blinking light which may appear faintly on the top of the screen. Please note that this is not a display or performance issue.
- The proximity sensor may not work properly due to static electricity from hair or accessories such as screen protectors.
- When talking on speakerphone or through Bluetooth earphones, the proximity sensor will be deactivated. The lock screen (Display Off) function will not work, so you can use your display during the call. The proximity sensor will work on calls not made through speakerphone or Bluetooth.
Note: Device screenshots and menus may vary depending on the device model and software version.
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