How to register your Samsung TV

Last Update Date : Jul 28. 2020

Did you get a new Samsung Smart TV? Ensure to register your TV and enjoy more services for our customers. We will explain the advantages of registering your product and how to register yours. There are two ways to register your TV: Directly on the TV or the Samsung Members app.

Advantages of registering your TV

Registering your products gives you faster support and access to all of the services for your registered products in one account. Your account offers the following additional advantages:

 

  • Product details are immediately available to Samsung Customer Service so that documents can be found easily and queries can be processed more quickly.
  • Download the latest manuals, FAQs and instructions.
  • Find online solutions to your concerns by creating a service request yourself.
  • Track your service status online.

2020 Product Registration on your TV

Once you register your TV, you don’t have to check and tell the serial number each time anymore. 2020's TV models offer new convenient registration feature that allows you to register directly on the TV. You may need the serial number of your TV to ask questions about the TV or to request customer service. Follow the steps listed below to register on your TV.

Step 1. Press Home menu on the remote control, and then select Samsung Account.

Samsung Account Menu

Step 2. Log in your Samsung account. You can use the same Samsung account that you signed up on your mobile device.

Samsung Account Log-In

Note: If you don’t have Samsung account, you need to sign up an account to proceed product registering.

Step 3. Select TV Registration in My Account.

TV Registration

Step 4. Select Agree & Register button after reading on your TV screen.

TV Registration

Step 5. When the registration is finished, push enter to close.

TV Registration

Note: The device screenshots and menu are only samples in English - they are also available in the language of your country.

Register your Product via Samsung Members

Install the Samsung Members app and sign in to your Samsung Account to register Samsung Products. Follow the steps below to register your product.

Step 1. Launch Samsung Members app and tap Get Help on the bottom of the screen.

Step 2. Tap Register.

Registration using Samsung Members

Step 3. Select registration method: Scan QR code, Scan Wi-Fi, or Use barcode. 

Register product using scan
  • Scan QR code: Scan the QR code on your product, select the product type, and then enter or scan the model number.
  • Scan Wi-Fi: Scan Wi-Fi, tap on the product that you want to register, and then select the product type.
  • Use barcode: Select the product type, scan the barcode, or manually enter the model/serial number on your product.

Note: QR code, barcode, Model number and Serial number on the sticker is usually on the side or back of the product or packaging. Also, you can check QR code, Model number and Serial number using remote control: Home > Settings > Support > About this TV.

Troubleshooting Registration Failure

  • Using a VPN can make a connection problem. We recommend not using a VPN while registering.
  • If you fail to register your product using the Samsung Members app, uninstall and reinstall the app.

Note: 

  • The device screenshots and menu may vary depending on the device model and software version.
  • You can also register your product on the Samsung website.

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