Air Conditioners FAQs

Find answers to all your questions about Samsung Air Conditioners here.

  • Q. What kinds of air conditioners can I use at home?

    Samsung offers several types for different spaces and needs. Single split systems connect one outdoor unit to one indoor unit—great for cooling a single room. Multi split systems connect one outdoor unit to multiple indoor units, allowing you to cool several rooms independently. Indoor unit options include the Bespoke AI WindFree™ Wall-mounted, Wall-mounted, 1-Way Cassette, 4-Way Cassette and 360 Cassette models.

  • When buying a Samsung wall air conditioner, consider the following:

    • • Airflow technology: Check if it uses WindFree or conventional cooling modes.
    • • Energy efficiency: Look for models with good energy ratings to save on bills
    • • Heating function: Choose a unit with heating if you need year-round climate control.
    • • Air filtration: Features that reduce dust and allergens for cleaner air.
    • • Noise level: Quiet operation is important for comfort, especially in bedrooms.
    • • Smart control: Compatibility with apps like SmartThings for remote control.
    • • Ease of cleaning: Filters and parts should be easy to clean and maintain.

  • Samsung WindFree AC works differently from a conventional AC by gently spreading air for a comfortable, draft-free cooling experience.

    • • WindFree AC: In addition to blowing direct air strongly, it gently spread cool air through thousands of tiny holes to maintain a even temperature without blowing.
    • • Conventional AC: Blows air directly and strongly, which can cause uneven cooling and uncomfortable drafts.

    This makes WindFree AC more comfortable and pleasant for indoor use.

  • The Bespoke AI WindFree offers advanced comfort and energy-saving features:

    Combines WindFree cooling with AI-powered comfort for a customized experience.
    AI Fast & Comfort Cooling1 automatically adjusts settings based on room conditions.
    AI Energy Mode2 reduces power consumption.
    Comfort Drying controls humidity without over-cooling the room, keeping your space dry and pleasant even in damp weather.
    SmartThings app3 lets you control, schedule, and monitor energy use from your phone.

    Learn more about Bespoke AI WindFree >

  • Samsung WindFree air conditioners have smart AI functions that make cooling comfortable and efficient:

    • • AI Fast & Comfort Cooling4: Analyzes your usage patterns and room conditions to activate Fast Cooling and then switch to WindFree Cooling to maintain an ideal temperature.
    • • AI Energy Mode5: Automatically adjusts cooling levels based on your habits and room conditions to save energy without sacrificing comfort.
    • • SmartThings integration6: Allows you to control, schedule, and monitor your air conditioner remotely from your phone.

    All these features work together with WindFree technology to keep your space cool and draft-free, while saving energy and making daily use easier.

    • • Clean the filters every two weeks or as needed to keep airflow smooth.
    • • Wipe the indoor and outdoor units gently with a soft cloth to remove dust.
    • • Clear any debris around the outdoor unit to ensure proper ventilation.
    • • Have a professional technician authorized by Samsung inspect the coils, refrigerant, and gas levels once a year.

    Product Manual or Service Center >

  • Before installing a Samsung AC, check the following:

    Make sure the space fits the indoor unit size with enough room for airflow.
    Confirm the wall is strong enough to hold the unit securely.
    Avoid placing near heat sources or blocking airflow.
    Hire a professional technician authorized by Samsung to ensure correct placement and safety.
    Please note that a professional installer may refuse to install the product if the home setup does not meet the product's requirements.

    Product Manual or Service Center >

  • Choose an air conditioner with a BTU rating that matches your room size for efficient cooling without overworking the unit. For small rooms of around 20–25 m², look for models with 6,000–7,000 BTU. Medium rooms of 25–30 m² generally need 9,000–12,000 BTU. Larger spaces require higher BTU ratings. For best results, have a professional calculate the exact capacity needed based on your room’s layout, insulation, and sunlight

    How to choose AC capacity for your room:

    • • Match the BTU rating to your room size for efficient cooling without overworking the unit.
    • • For small rooms (20–25 m²), look for models with 6,000–7,000 BTU.
    • • Medium rooms (25–30 m²) generally need 9,000–12,000 BTU.
    • • Larger rooms require higher BTU ratings accordingly.

    For best accuracy, have a professional calculate the exact capacity based on your room’s layout, insulation, and sunlight exposure.

  • The PM 1.0 Filter line-up may differ between regions.
    The Samsung’s washable PM 1.0 filter captures ultra-fine dust (1.0 μm) and has a micro fan to trap and remove particles. It’s washable and reusable.

    The PM 2.5 filter captures larger particles (2.5 μm) and certain allergens, but usually needs replacing.

  • When replacing your air conditioner, arrange its proper disposal through your retailer’s take-back program or Samsung’s authorized recycling partners.

    • • Air conditioners contain refrigerants and electronic parts that must be handled properly.
    • • Certified disposal services are required to comply with local laws.
    • • Never throw an air conditioner in the regular trash.

  • Samsung air conditioners may need consumables like air filters (washable PM 1.0, PM 2.5, or deodorizing types) and remote control batteries (AA or AAA). Filters should be cleaned or replaced every few months, depending on usage and air quality. Always use genuine Samsung parts for best performance, available from Samsung’s official parts store, certified dealers, or trusted online shops.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Delivery options and pricing >

  • Yes, on selected items and areas in  Malaysia. You can check the available installation options upon checking out and refer to the serviceable postcode areas here


    Standard Installation Service Coverage for West Malaysia: Click here for postcode coverage

    Express Installation Service Coverage for West Malaysia: Click here for postcode coverage


    Installation Service Coverage for East Malaysia : Installation service in East Malaysia is only applicable for customers who opted for Express Delivery (with installation) only.

  • West Malaysia

    This Service Scope anticipates for a standard Service. Service package includes:


    • • Unpack and verify condition of new Samsung aircon
    • • Free 10ft Copper Pipe and 15ft Drainage Pipe
    • • Free Compressor Bracket
    • • Cabling between indoor unit and outdoor unit
    • • Guide customer on basic product functions
    • • Old aircon unit can be taken & disposed by installer
    • • 60 days Workmanship Warranty by the installer from date of installation



    East Malaysia

    This Service Scope anticipates a standard Service. Service package includes:

    • • Unpack and verify condition of new Samsung aircon
    • • Free 5ft Copper Pipe and 15ft Drainage Pipe
    • • Free Compressor Bracket
    • • Cabling between indoor unit and outdoor unit
    • • Guide customer on basic product functions
    • • Old aircon unit can be taken and disposed by the installer
    • • 60 days Workmanship Warranty by the installer from the date of installation

  • West Malaysia

    Price:

    1.0 HP 1.5 HP 2.0 HP 2.5 HP
    RM300 RM330 RM430 RM500

    Note: Optional/Add-On Services (Not included in Aircon Installation Service)


    a) In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.


    b) List of add-on services:

    • • Extension for Pipes/ Additional spare parts/ Concealment of piping
    • • Power point – RM300
    • • PVC casing
    • • Reallocation/Dismantle of old aircon
    • • Repainting of conceal location


    East Malaysia

    Price:

    1.0 HP 1.5 HP 2.0 HP 2.5 HP
    RM 350 RM 380 RM 480 RM 550

    Note: Optional/Add-On Services (Not included in Aircon Installation Service)


    a) In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.


    b) List of add-on services:

    • • Extension for Pipes / Additional spare parts / Concealment of piping
    • • Power point – RM300
    • • PVC casing
    • • Reallocation / Dismantle of old aircon
    • • Repainting of concealed location

  • Unfortunately, we do not provide uninstallation services. You will need to uninstall your existing appliances yourself or work with a 3rd party service provider for this.


    Disposal service is only available for appliances ordered with installation service (provided your existing appliances had been uninstalled at the point of installation).

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • Yes, you may schedule delivery service for selected postcodes in Klang Valley for selected refrigerator and washing machine models, subject to availability. This delivery option is not available (i) for mobile, tablets and accessories; and (ii) order with installation service.


    Once you have placed your order and selected the preferred delivery date, our staff will contact you to confirm the delivery date. Re-scheduling will not be permitted once the delivery date has been confirmed.


    There are only limited number of slots daily. This delivery option will be disabled once the available slots are fully taken.


    Whilst we endeavour to deliver your order based on the preferred delivery date, we may have to reschedule your delivery in the event of unforeseen circumstances or unavoidable operational issues. In that case, our staff will contact you to reschedule another delivery date.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    How to track your order >

  • In case of any problems with your delivery, please reach out to our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week) for assistance . Our team will investigate where appropriate and will keep you informed of the progress and provide assistance.

  • While we do not offer exchanges or replacements, if the product is incorrect, damaged or defective, you can return the item within 7 working days. You may contact our Samsung Support team at 1800-22-8899 (24 Hours / 7 days a week) or email us at my_shop@samsung.com for assistance.

  • The information below applies only to returns made from Samsung.com, and does not include in-store returns, including Samsung Experience Stores.


    The return process is as follows :

    1. All return must meet the following requirements:


    (a) The item must be shipped back to us within 7 working days from delivery date.

    (b) You must have proof of purchase with valid order invoice number and receipt.

    (c) Product must be in new condition and returned in its original packaging along with all accessories/parts (including manual(s), warranty card(s), certificate of authenticity) and free gift(s) received with it. All packaging must be unused, unmarked and not deformed in any manner.

    (d) Item must be returned in the original box (with suitable packaging) to protect the product from damage during return delivery.


    2. If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and call our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week) for assistance or email us at my_shop@samsung.com. Our team will verify the reason for return:


    (a) If your return is valid:

    (i) we will arrange a free return pick-up for you where our courier company will pick up the package from you;

    (ii) Upon our receipt of the returned product, you will receive an email confirmation;

    (iii) We will conduct an evaluation within fourteen (14) working days from the day of receipt;

    (iii) We will process your refund through the same mode of payment used in the order.


    (b) If your return is not valid:

    (i) We will notify you and arrange the items to be returned to you at the same delivery address;

    (ii) You will be charged for the delivery fee for the return of the product to you.


    We reserve the right to reject any return or refund deemed unfit or unreasonable.

  • 1. Cancellation is not available for the following order(s):

    (a) Pre-order;

    (b) Online Exclusive/ Bespoke order;

    (c) Express Delivery;

    (d) Express Delivery with Installation;

    (e) Express Store Pickup


    Please note that we are unable to accommodate any order cancellation once the order has been prepared for dispatch.


    2. Any voucher code used in a cancelled order will not be refunded/reinstated.


    3. Partial cancellation is not allowed. Upon successful cancellation, all item(s) in that order will be cancelled.


    4. For further enquiries, you may reach out to our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week).

  • 1. If your return is valid, there will be no charge for returning products within the return period (7 working days from the delivery date). We will arrange a free return pick-up for you.

    2. Alternatively, if the product is covered by Samsung warranty policy, you may bring the product to any Samsung Service Centre or you may contact our Customer Support team at 1-800-88-9999

    (24 Hours / 7 days a week).

    3. If your return is not valid, you will be charged for the delivery fee for the return of the product to you at the same delivery address.

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background. A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background.
  1. To use AI Auto Cooling a Wi-Fi connection and SmartThings are required. SmartThings server stores user data, preferences and usage patterns to suggest the most useful options. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  2. Must activate AI Energy Mode through the SmartThings app. Actual savings may vary by usage patterns and environment and the set temperature may increase by up to 2 degrees. A Wi-Fi connection and a Samsung account are required.

  3. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  4. To use AI Auto Cooling a Wi-Fi connection and SmartThings are required. SmartThings server stores user data, preferences and usage patterns to suggest the most useful options. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  5. Must activate AI Energy Mode through the SmartThings app. Actual savings may vary by usage patterns and environment and the set temperature may increase by up to 2 degrees. A Wi-Fi connection and a Samsung account are required.

  6. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.