Can I track the progress of my order?
Provided your order was through Samsung.com then yes, you can. A tracking link can be found in both the order confirmation email and the dispatch confirmation email sent to the address you supplied when you placed your order. Alternatively, you can find your order details and track your order on our website, by following the steps below:
If you have an account
1. Hover the mouse over the person icon in the top right
2. Sign in to your account
3. Select 'Orders'
All your orders should be displayed on this page, along with their status.
If you do not have an account
1. Hover the mouse over the person icon in the top right
2. Select ‘Orders’
3. Enter your order number, email address and either your postcode or phone number
The status of your order is displayed on this page.
Your order number can be found in the confirmation email you received after your order was placed.
Alternatively, your order acknowledgement and order confirmation email will contain a tracking link.