Samsung Account

About your Samsung Account

Q. What is Samsung Account?Click to Expand
A.

Samsung Account is a free integrated membership service that enables you to use Samsung service on smartphones, tablets, websites, TVs and other devices. Enjoy various Samsung service through your Samsung accout, without having to sign up for each service seperately.

Q. What are the benefits of me creating an account?Click to Expand
A.

If you have Samsung Account, you can enjoy:
-Exclusive offers and perks
-Easy order tracking and product registration
-Enrollment in the Samsung Rewards program
-Apps like, Samsung Pay, and Galaxy Apps
-World-class customer support

Q. Do I need to have a Samsung Account? Click to Expand
A.

For eStore:
You can make a purchase as a Guest without creating a Samsung.com account. If you do this, it's important that you have a valid email address as you will be asked to enter it during the purchase process. We use this to send you details about your purchase: such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as a dispatch notification.
 
For EPP Program:
You need to sign up for a Samsung Account before log in to the EPP.

Q. Can I update my Samsung Account details/ information?Click to Expand
A.

You can manage your account and other personal information.
Step 1. login to your account;
Step 2. Select 'my account'; and
Step 3. Select 'profile' and click "Update your personal details'
You can call our Customer Support at 03-5191-1515 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.

Q. How do I sign up for a new Samsung account?Click to Expand
A.

Step 1: Click " create a new Samsung Account'
Step 2: Read the Terms & Conditions & special terms. Select the option to which you agree from the list and tap agree to confirm.
Step 3: Fill Out the prescribed fields accordingly. Once completed, tap in Next to proceed.
Step 4: Your Samsung Account is now active.

LOGGING IN/OUT

Q. How do I sign in / out?Click to Expand
A.

Signing In
You can sign in by clicking on the 'Log-in' link at the top of this page.

Signing Out
You can sign out by clicking on 'Log-out' shown at the top of the page.

Q. Trouble logging in?Click to Expand
A.

Please contact our Customer Support Team  at 03-5191-1515 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.

FIND AND RESET PASSWORD

Q. How do I change/reset my password?Click to Expand
A.

Please click on the 'Forget Password' on the login page. You will then be sent an email with instructions. 
 
Alternatively, Please contact our Customer Support Team  at 03-5191-1515 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.