Find Other FAQs

Yes, on selected items and areas in  Malaysia. You can check the available installation options upon checking out and refer to the serviceable postcode areas here

Standard Installation Service Coverage for West Malaysia: Click here for postcode coverage

Express Installation Service Coverage for West Malaysia: Click here for postcode coverage

Installation Service Coverage for East Malaysia : Installation service in East Malaysia is only applicable for customers who opted for Express Delivery (with installation) only.

Unfortunately, we do not provide uninstallation services. You will need to uninstall your existing appliances yourself or work with a 3rd party service provider for this.

Disposal service is only available for appliances ordered with installation service (provided your existing appliances had been uninstalled at the point of installation).

• • Add installation service for both items
• • Check the total cost at checkout

Yes, you may schedule delivery service for selected postcodes in Klang Valley for selected refrigerator and washing machine models, subject to availability. This delivery option is not available (i) for mobile, tablets and accessories; and (ii) order with installation service.

Once you have placed your order and selected the preferred delivery date, our staff will contact you to confirm the delivery date. Re-scheduling will not be permitted once the delivery date has been confirmed.

There are only limited number of slots daily. This delivery option will be disabled once the available slots are fully taken.

Whilst we endeavour to deliver your order based on the preferred delivery date, we may have to reschedule your delivery in the event of unforeseen circumstances or unavoidable operational issues. In that case, our staff will contact you to reschedule another delivery date.

In case of any problems with your delivery, please reach out to our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week) for assistance . Our team will investigate where appropriate and will keep you informed of the progress and provide assistance.

While we do not offer exchanges or replacements, if the product is incorrect, damaged or defective, you can return the item within 7 working days. You may contact our Samsung Support team at 1800-22-8899 (24 Hours / 7 days a week) or email us at my_shop@samsung.com for assistance.

The information below applies only to returns made from Samsung.com, and does not include in-store returns, including Samsung Experience Stores.

The return process is as follows :

1. All return must meet the following requirements:

(a) The item must be shipped back to us within 7 working days from delivery date.

(b) You must have proof of purchase with valid order invoice number and receipt.

(c) Product must be in new condition and returned in its original packaging along with all accessories/parts (including manual(s), warranty card(s), certificate of authenticity) and free gift(s) received with it. All packaging must be unused, unmarked and not deformed in any manner.

(d) Item must be returned in the original box (with suitable packaging) to protect the product from damage during return delivery.

2. If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and call our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week) for assistance or email us at my_shop@samsung.com. Our team will verify the reason for return:

(a) If your return is valid:

(i) we will arrange a free return pick-up for you where our courier company will pick up the package from you;

(ii) Upon our receipt of the returned product, you will receive an email confirmation;

(iii) We will conduct an evaluation within fourteen (14) working days from the day of receipt;

(iii) We will process your refund through the same mode of payment used in the order.

(b) If your return is not valid:

(i) We will notify you and arrange the items to be returned to you at the same delivery address;

(ii) You will be charged for the delivery fee for the return of the product to you.

We reserve the right to reject any return or refund deemed unfit or unreasonable.

1. Cancellation is not available for the following order(s):

(a) Pre-order;

(b) Online Exclusive/ Bespoke order;

(c) Express Delivery;

(d) Express Delivery with Installation;

(e) Express Store Pickup

Please note that we are unable to accommodate any order cancellation once the order has been prepared for dispatch.

2. Any voucher code used in a cancelled order will not be refunded/reinstated.

3. Partial cancellation is not allowed. Upon successful cancellation, all item(s) in that order will be cancelled.

4. For further enquiries, you may reach out to our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week).

1. If your return is valid, there will be no charge for returning products within the return period (7 working days from the delivery date). We will arrange a free return pick-up for you.

2. Alternatively, if the product is covered by Samsung warranty policy, you may bring the product to any Samsung Service Centre or you may contact our Customer Support team at 1-800-88-9999

(24 Hours / 7 days a week).

3. If your return is not valid, you will be charged for the delivery fee for the return of the product to you at the same delivery address.

• • When the vacuum cleaner operates with a full dustbin.
• • When the vacuum cleaner operates with a brush, pipe, or tool clogged.
• • When the Extension Crevice Tool is used for long hours.

• • Inspect the brush, dustbin, and Telescopic Pipe for any blockages or foreign matter and remove them.
• • Check if the dustbin is full. If it is, empty it completely.
• • Examine the filter for dirt or debris. If it’s dirty, clean or replace the filter as needed.

• • Check the app to confirm if the vacuum cleaner is offline.
• • Reconnect the wireless router to the Clean Station by referring to the ‘SmartThings app’ section in the user manual.