Your returned items, together with your return slip, are usually received and accepted at our warehouse within seven (7) working days [EAST MALAYSIA: 2-3 WEEKS TIME] after the courier company picks up the package from you. A refund will be issued shortly after we receive your items from the courier company, according to the preferred refund method indicated on your return slip. For credit cards, it may take up to fourteen (14) working days, subject to processing duration of the bank.